Reviews
Great purchasing experience
I have been looking to buy a newer Chevy all year. I decided to buy the car at a local, smaller dealership. Personal service and great buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
service
Service is always good. I always wait for my truck servicing. Its done in a reasonable time. Waiting room could be larger. Everyone at dealership friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
average
The sales department was very good and easy to speak with. The service department had a little misunderstanding about work to be done but the problem was corrected.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Key stuck
Problem still exists, key sticks in ignition Had to leave the key in the car today!!! Will try another Chevy shop! What the heck? People friendly though.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
replace side view mirror and equinox letters
Fixed just like new. Also did the first oil change. Excellent work. I was very happy with the mirror work, you can never tell it was ripped off. It is as good as new.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were right on time getting me in and out.
Things went smoothly in and out on time. Called me when truck was finished getting inspected. Friendly staff good popcorn in and out in an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Could not have been nicer in accommodating our inquiry.
Thank you for taking us in for an oil change with such short notice. It was convenient for us to do this while in Greenwich waiting for one of our riders to complete their shopping trip. Joan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New purchase
After ten years of Whalen keeping my old Equinox in great shape on the road the time finally came to replace. Whalen had just what I needed and made the process quick and easy with a low mileage 2015 Equinox. I look forward to many more years of great service from the sales, finance parts and service teams.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Could have been 5 star
I really enjoyed working with Mr. Patire, He was informative, pleasant and not pushy and will definitely work with him again. However, although I did not finance through the dealership I found the “finance manager” Colin Slate to be arrogant and off putting once he realized I had no interest in purchasing any additional warranties or accessories. All and all I would rate my experience a positive one and would recommend anyone not financing through the dealership to opt out of the sit down with Mr. Slate. Bruce seems to be a genuinely nice guy and not your typical sleazy car salesman, Thank you Mr. Patire.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Cooling System Repair
I have a very nice 1996 Chevy Impala SS that needed a flush of the cooling system. I came to Whalen Chevrolet for a BG flush. As I arrived, in their parking lot, a plastic tee in one of the heater hoses burst. Whalen replaced the tee fitting and did the flush ... got the car back later the same day. Go Whalen !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair