Reviews
Ms Tiera was so polite and helped me out alot thank you
Ms Tiera was so polite and helped me out alot thank you she greeted me with joy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Safford Brown's Richmond Volkswagen
Great place to shop a car and service staff are great and
Great place to shop a car and service staff are great and friendly I recommend this place
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate you for letting others know about your experience at Brown's Richmond Volkswagen! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
Tiera is a delight on the phone, schedule my appointments
Tiera is a delight on the phone, schedule my appointments with ease. Very respectful and nice. Best receptionist they’ve had since I’ve been coming here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shout out to Ms.
Shout out to Ms.Tiera Brown she listens and had the answers to all of my questions very good customer service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Trice, thank you for taking the time to share your feedback. Each employee is a valued member of the Brown's Richmond Volkswagen team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
Absolutely amazing team.
Absolutely amazing team. Everything was very helpful. Everyone was so helpful and kind. Would definitely recommend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review of Brown's Richmond Volkswagen! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
I called to make an appointment and I was taking care of
I called to make an appointment and I was taking care of with friendly service.... the people there greet you in make you feel welcomed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review of Brown's Richmond Volkswagen! I really appreciate your business. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
I had my first visit at Brown's last week and it went
I had my first visit at Brown's last week and it went exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
I cant begin to express my gratitude enough when it comes
I cant begin to express my gratitude enough when it comes to Brown’s VW. They are honest and transparent from the buying process to Service appointments they make everything smooth and easy. I highly recommend them to anyone who is in the market for purchasing or servicing a vehicle. They treat you like family! Kudos to the Browns team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you for choosing Brown's Richmond Volkswagen! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
Browns Volkswagen takes the time to learn your needs and
Browns Volkswagen takes the time to learn your needs and puts you in the car that best suits them, all while keeping your budget in mind.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
Last winter I purchased a used dodge caravan.
Last winter I purchased a used dodge caravan. The sales and finance team were helpful and friendly and made the purchase a smooth, easy process! With my previous vehicle I also got an oil change from the service department and that went smoothly as well! I will definitely be returning in the future, great customer service all around! 😊 - Jordan Miller
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jordan, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998