Reviews
We had a great experience and Ali was very knowledgeable
We had a great experience and Ali was very knowledgeable and helpful. We would definitely come back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy to hear this, thank you!
Ali was a wonderful salesperson and was happy to answer
Ali was a wonderful salesperson and was happy to answer all of our questions. The dealership was clean and neat. There were several workers dealing with other customers. Only complaint was I had called several times the week before about the vehicle, confirming the price and appointment and interest in the car and when arrived, they didn’t seem to know what was going on. The car was also filthy dirty when shown it.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello there, Thank you for taking the time to share your experience with us regarding your recent experience with Ali at our dealership. We are very sorry to hear that the vehicle was not cleaned up before they showed it to you and that there was some confusion upon your arrival. Your feedback is very important to us and will be given to our management team to review for improvements to our process to better assist our clients moving forward. Please reach out with any questions or concern that you may have.
Terrible customer service, unprofessional, and I would
Terrible customer service, unprofessional, and I would NEVER recommend this dealership to anyone. If you want to experience mistreatment, not be valued as a customer, and ran out the door, this is the place to be.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Chai, We are very sorry to hear that you are unhappy with your recent experience at our dealership. Your feedback is very important to us and has been given to our management team to review. Please feel free to reach out to our General Manager, Coslyn Ceballos at your convenience at 703.331.8080 to discuss further.
Good dealer.
Good dealer. Everything went as agreed without any surprises. Especially like to thank my sales consultant, Mr. Akbarzai.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the very kind words. We'll be sure to pass them along to Mr. Akbarzai. Please let us know if there is ever anything else that we can assist you with in the future!
Our salesman, Ali, was very professional and was great at
Our salesman, Ali, was very professional and was great at showing us all the features on our new car. We were very pleased with the deal that we reached. We will definitely use Stafford Brown Kia Manassas the next time we buy a new car and will recommend them to our friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations onyour purchase, Michael! Thanks for the great feedback - if there is ever anything else that we can assist you with, please let us know!
Very kind and patient.
Very kind and patient. I love my utility truck. All my kids fit perfectly, and they love everything in it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad to hear that, Mrs. Ashley! Congratulations and Enjoy!
Ali is a liar not a man of his word and will try to scam
Ali is a liar not a man of his word and will try to scam you if you give him the chance
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're sorry to hear that, John! Please reach out to a member of our management team at your convenience at (703) 331-8080.
Ali was great!
Ali was great! From welcoming us to the lot, to a detailed rundown of the car, to keys in our hand was only a few minutes. Professional staff all around and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that, Brian! Thank you!!
Shakeeb was truly professional and helped me buy my dream
Shakeeb was truly professional and helped me buy my dream car! Excellent customer service and friendly staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are extremely grateful to receive such an outstanding review, Patel! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Shakeeb was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, The Team at Safford Brown Kia Manassas
The dealership is clean, has a nice waiting area and the
The dealership is clean, has a nice waiting area and the employees that I interacted with were friendly and accommodating. I do wish there were more Tellurides on the lot, but I guess that’s the way car buying is these days.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss this issue in greater detail. Sincerely, The Team at Safford Brown Kia Manassas