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Gordon CDJR

(219 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30am
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 consumer dealer award
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2024 consumer dealer award
New (877) 882-1346 (877) 882-1346
Used (888) 330-9569 (888) 330-9569
Service (877) 757-3614 (877) 757-3614

Reviews

(219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gordon CDJR from DealerRater.

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Running a scam, very unprofessional and rude.

Running a scam, very unprofessional and rude. Avoid!! Went for their promotion and guy was laughing with other employees and rolled his eyes. Said we won $5 and went right outside NEXT to the door and started smoking!! (Which is also illegal) this places need to shut down. They like to insult people and laugh. So very unprofessional. If you receive anything in the mail, trash it! It's a scam.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome service, expert help in all areas, friendly and

Awesome service, expert help in all areas, friendly and professional, thanks so much, definitely recommend, fantastic asset to the dealership and the community.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Yokg, thank you for taking the time to share your feedback! We are happy to hear that your service experience here at Gordon CDJR was worthy of a five-star review and that our staff made the experience top-notch. Thank you for your recommendation! We look forward to serving you for many years to come.

Todd is very professional and very knowledgeable and my

Todd is very professional and very knowledgeable and my buying process was quick. I love my new vehicle. A Very Welcoming Atmosphere. I wld recommend this dealership to everyone. 😁

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kitty, congratulations on your new vehicle. We are so happy to hear that Todd was able assist you with top-notch service. Thank you for taking the time to share your feedback! We look forward to being your trusted dealership for many years to come.

I appreciate the dealership's concern with my overall

I appreciate the dealership's concern with my overall happiness with my new Jeep Gladiator. I have received 2 phone calls, an email, and a text asking if I had any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Crab Tree, congratulations on your new Jeep! We appreciate you taking the time to share your feedback, and are happy to see that Rich was able to assist you in finding the best vehicle for you. We are also always looking to improve our process in pursuit of 100% customer satisfaction. If there is anything else you need, please do not hesitate to reach out at (740) 313-5706.

Stay clear of this place.

Stay clear of this place. Dropped off my Durango for a code 4 missfire a few weeks ago. They clearly didn't drive it, nor properly looked into diagnosing it. Just assumed they needed to replace the spark plugs and coil.(which were done about 25k miles ago, so most likely didnt need to be done.) They did it. Charged me almost 700 dollars. Upon picking up my vehicle I still noticed a slight shake, however thought it may just be the age of my 2015. Fast forward 2 weeks. My engine light comes on. So I called them. They couldnt get me in until 4 days later. I dropped it off begging them to actually drive it this time and find out whats wrong. Letting them know there is something wrong. out- yes much bigger problem. Head gasket is busted. So now they are wanting an additional 2,800.00. Which is 1,200 higher than ive been charged else where. To fix something they should have fixed the first time, or at least let me know was going on with it. They have no plans of giving me any of my money back from the original incorrect fix. Spoke with Bill, who didnt take any of this seriously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The original dealer that we worked with tried very hard

The original dealer that we worked with tried very hard to make sure we understood everything and that we were happy with our choices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Deana, thank you for taking the time to share your experience with us! We are so happy to hear that you had a five-star experience here at Gordon CDJR. Thank you for your business and we look forward to serving you again soon!

It was so awesome they made my wife and I feel like home

It was so awesome they made my wife and I feel like home and that they knew us for years. I myself bought a 2023 Ram and I bought my wife a new 2023 dodge Challenger. It wax all done the same day on may 13th which was my wife’s birthday. They bought her cupcakes and sang to her. We tell everyone about your company. So proud of all of you. Good job. 👍👍👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Angel, thank you for taking the time to write us a review! We are so proud of Todd, Rich, and the rest of our team for treating you and your wife so well and going above and beyond to serve you. We are happy to hear that your experience at Gordon CDJR was a five-star experience. Thank you for your business and we look forward to serving you in the future!

Service department was vey helpful and friendly.

Service department was vey helpful and friendly. I was very pleased with the quality of the work done and the cost was very reasonable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Dr Rose, we appreciate you taking the time to leave us a review! Thank you for allowing us to service your Jeep and give you an excellent experience. Please come see us again whenever you are in need of service!

Staff listens to and answers my questions and concerns

Staff listens to and answers my questions and concerns with respect. I appreciate, as a woman, being treated with that respect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Readerlr, thank you for taking the time to write us a review! We appreciate your feedback and your business. We are happy to hear that our staff treated you with respect and that you felt heard! We look forward to serving you again in the future.

Informed me of the cost prior to doing the expensive

Informed me of the cost prior to doing the expensive battery exchange. I appreciated that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gary and. Jane, thank you for leaving us a five-star review! We appreciate the chance to serve you while servicing your vehicle with honesty and transparency. We look forward to serving you and your family in the future!