Safford Brown Hyundai Leesburg

I bought my son a used 2021 Hyundai Sonata from this dealership (Bryan Ramirez), in cash, as his first car upon graduation from high school. Within a week from purchase, I noticed two minor issues with the car and asked Bryan if they would be able to assist with the repairs. The issues were: 1) a crack/leak on the front right headlight resulting in condensation inside the headlight and 2) windshield washer fluid container or hosing malfunction resulting in washer fluid pouring straight to the ground. Bryan’s response was typical used car salesman deflection. His response: “we will not be able to help with this. The only warranty that came with that vehicle was a 3 months or 3k miles on the powertrain (covering engine, transmission, etc.). We also had it checked out from our shop prior to listing it for sale and you had a separate shop check it out and this was not mentioned or promised as part of the deal.” While I understand that these issues were not observed/addressed prior to purchase, I believe the dealership missed a golden opportunity to demonstrate customer obsession and long term focus. My perspective: these items were not noticed during initial inspection (which can easily go unnoticed until you‘ve driven the car around for a few weeks) since we were mostly concerned with major issues and frankly speaking, are peanuts from an immediate-term cost perspective to fix (maybe 100-200 bucks). That said, it will be very costly for the salesperson and the dealership from an overall negative customer experience standpoint. I’ve been in sales for many years, so I don’t fault Bryan for his lack of experience and I do hope he gets better at it, if he intends to make this a career. Each experience that a customer has during a sales motion, good or bad, is either an additional marketing opportunity for the dealership (to gain additional customers = more sales), or a black mark leading to the converse (negative sales revenue/no additional money in the salesperson’s pocket). I believe this organization is very shortsighted and tactical, lacking long-term strategic thinking. This is a “one and done” for them, which is unfortunate. Safford Brown will not be getting any endorsements from me. This dealership demonstrated little to no interest in trying to go the extra mile for their customer, which is also reflected in all their negative reviews. I know they may not care, but be advised, this will be the last time I buy from this salesman and Safford Brown and I will not be recommending them to my vast network of colleagues, associates, customers, family and friends. Truly a missed opportunity for Bryan and this dealership.

My aunt bought a car, she paid cash, now they are screwing her saying that she financed it for more than what she paid in cash. We have visited the dealership three times, called Hiunday Finance, and no one seems to want to help us solve the situation. What to do. I would like to speak to Mr. Jessee HIll, if he is still the manager. He is a great person to help customers.

Purchased a new vehicle from this dealer in the fall of 2023. The dealership asked that I finance through their company instead of my local bank and I agreed. While discussing the financing, the finance manager gave me a sales pitch for a clear coat option, an extended warranty, and a service plan. The service plan was sold to me as a plan that would go above and beyond the complementary services that covered oil changes and tire rotations for a specified amount of time/mileage. I was told that if I purchased the service plan that I would have all my maintenance covered for 111,000 miles and I would only be responsible for parts like brake pads, tires, etc. Otherwise, I was led to believe that all other scheduled services would be prepaid in full. Yesterday, I took the vehicle to the dealership for its 15k maintenance and was told they had no record of such a service plan. The service manager, James, said he could see where I paid for an extended service plan that would only cover oil changes, up to 85k, after the complimentary period was over. This made me realize that either the dealership has their records unorganized or I was lied to in order to sell me the service plan. Now I'm stuck turning this over to Hyundai fraud department and working with an attorney to remedy the situation. In addition, the last time I was in for service I was told upon checking out that my radiator cap was missing and I would need to purchase a new radiator cap. The radiator cap was not missing when I dropped the vehicle off for service. The service manager told me to just drive it with the radiator cap missing and he would order one for me. After I protested about driving with a missing radiator cap, a mechanic came out and confirmed that driving without the radiator cap was indeed a bad idea. The mechanic did find a matching radiator cap to replace the one that was lost during the service. The mechanic was helpful but I would have left without a functioning radiator cap if I had not advocated that was a bad idea. Thus far, I enjoy driving the vehicle but due to the dishonesty of the dealership in regards to the service plan and what it covered, I cannot suggest doing business with this dealership.

This dealer does not do the scheduled maintenance they are required to do. They lied about rotating my tires 2 times and never balanced them or did an alignment. They now say I must buy new tires!

I bought Tucson 2023 and I salesman was Chris Gipson. Chris is a charming, respectful and very knowledgeable person, he will explain everything about the vehicle and will let you to make a decision, he is not pushing you but he will encourage you to make a right decision. I have very good experience with him and recommend him to everyone

Thanks to Naseer and the Safford Brown team for taking the time to make sure my family got a great car and a great deal. They all went above and beyond what any average car dealer would do to ensure our complete satisfaction. Being treated like a person and not just a business transaction makes all the difference. I have already suggested Naseer and Safford Brown to many friends and will always look there first for my cars from now on!

Such great and beautiful people especially Jose Herrera like oh my gosh what a sweetheart Personality, Looks and smile are amazing He treated me Great

The friendly and easy-going personalities of the staff made the buying process very enjoyable. I would definitely recommend this dealership.

We worked with Jose Romero he was knowledgeable, very patient as I has a LOT of questions. I had also put a hold on the vehicle at another dealership. Jose was aware of this and was not pushy blow up my phone and I respected that. Besides being professional, knowledgeable about the vehicle, patient I most appreciated him not being a pushy over the top salesman and truthfully was probably one of the main reasons why I came back. He also knew the car that I really wanted to get into and they did have one on the lot when it came available he called me immediately. Can’t say enough about our experience it was EXCELLENT. I would highly recommend Jose and his team!!!

The Leesburg Brown’s Hyundai team were Extremely friendly, very professional, efficient and effective and portrayed exceptional work ethic! Thank you very much for your patience assisting me with the purchase of my Tucson. Now I have a good quality car to drive!!!