Safford Brown Mazda Fairfax

I asked them to do the annual safety inspection earlier than the month required. They said “yes” and didn’t do it. I asked them to make sure my Michelin tires were at a specific air pressure and they didn’t do it. They took the car back and put correct air pressure but only in tires on the driver’s side. They asked if I wanted a car wash. I said no because I had just washed and wiped the water spots off the car. They returned the car to me wet from a car wash. They took the car back and wiped it down. Now I’m wondering if they did the additional $600 service they suggested and I approved. I don’t have a way to check that unless the car breaks down on the road. Also, the service representative I saw only once, Olivia. Others did her work – she’s young so I guess she was in the back having fun with the guys. Is this normal service under the new Safford management or just disregard for female customers as usual under the old Brown management? Not sure. Everyone was polite and pleasant. But I need correct service.

do not know yet , for some reason roger can't tell me anything yet, I think I am waiting for the person to put a number on my Ram Limited

We had a really great experience at Safford Brown Mazda. We were in the market for a new car, and they were really helpful. We were able to do everything we needed to do in one appointment. We never felt pressured to buy anything extra--anything we turned down, they didn't try to change our mind. And that was a huge point in their favor. We're really happy with our new car.

I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name!

I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name!

I had an amazing experience with Safford Brown Mazda Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was smooth. Luke Thornton was such a great help, guiding me promptly the entire time with all the necessary steps and papers and taking care of the car home delivery. Thank you so much!

Umar Saiyed, Larry, Paul Ramage, Harnee Villalobos & a host of others were super helpful and supportive. The team did a phenomenal job in providing efficient and effective service. Thank you all for the smiles and professional service. Highly recommended!

If I could give a 0 star rating for the service department, I would. Mazda Fairfax charged me for new brakes they did not properly install and I had to go to another dealer to have the service done again, paying twice. The video taken at the other dealer showed my brakes were not even safe, I drive my family every day in my CX-5. Mazda Fairfax Service Department has atrocious customer service and they let me down after being their customer for more than 15 years. I DO NOT recommend service at this location.

I had an awesome experience at Safford Brown Mazda Fairfax. I purchased a used vehicle and the process was so great. My salesman Baz is great. During the signing of the paperwork Nick Shirley was really good. He went through the different warranty packages and really explained them well. In the end, I did not purchase one (due to fi ancillary restraints) but I felt like I gained an education and Nick was not at all pushy. His approach will help a lot of people!! I definitely give this dealership a 5 star rating!!!

Service dept. did an excellent job! especially from Ms. Lara Stauff she was very responsive when i had a question. Staffs are friendly and professionals. Highly recommended.