Reviews
Close but no Cigar
Car was wash done timely and right but had to push to have my AC checked. I felt that if it wasn’t under warranty I would not had to insist that it be checked. A problem with the AC was found an fixed.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
My 12 month checkup
On time and efficient. Everything was completed within 2 hours. I wasn’t sure where to leave it since all the bays were filled at the drop off and there were 2 other cars parked ahead of me with no one in them. I sat in my car hoping someone would come out and tell me where to go. Eventually someone came out and moved the other cars so I was able to pull into the service lanes.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great dealet.. great service
The people in the area that I enteracted with are extremely knowledgeable. I really feel confident that I am going to get good service based on their level of confidence combined with their pleasure to serve. I just know it is done right.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katherine, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
the best service ever,really!
Well , even on a subaru,some things must be replaced at143,000 miles.As usual I was notified early as to all that needed to be done. meredith was very helpful as always. Things as usual.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Outstanding Service
What can be said? Each and every time I have had service done on my vehicle, it has always been one of the best as well as most enjoyable experiences.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let the team here at Brown's Manassas Subaru know if you have any concerns about your vehicle. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great service for the most part.
Very excellent help at check in. They even informed me that they do the state inspections onsite, which saved me time and money! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with the team here at Brown's Manassas Subaru! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Good place to do business!
Friendly atmosphere, competent, helpful staff, and coffee! They also will provide a loaner if need be. First class establishment servicing first class cars.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Victoria, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great service
Friendly staff and they provide quick service. Nice waiting room. Clean restrooms. Always return my car clean. Dog friendly waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Renata. We are glad to hear everything went well for you. Thanks for choosing Brown's Manassas Subaru! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
My options mattered
You found the car that I wanted with the options that I wanted. It took a little digging, but you made it happen.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Straight Forward
Straight forward in pricing and purchasing through Costco Buying Service. No glitches. Great salesperson. As easy as pufrchasing a car can be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback. We are happy to hear that our team worked hard enough to make your experience completely painless. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com