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Diehl Honda of Massillon

(1,162 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2016 consumer dealer award
New (877) 227-9681 (877) 227-9681
Used (833) 241-1570 (833) 241-1570
Service (833) 392-4683 (833) 392-4683

Reviews

(1,162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Diehl Honda of Massillon from DealerRater.

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Went to the Honda store have to thank everone the was...

Went to the Honda store have to thank everone the was very nice. The sales man Nashawn Pryor was great wife loves her new CR-V

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mo Hussein helped us review new interest rates and...

Mo Hussein helped us review new interest rates and options for a new car. He was kind, courteous and patient of our time and requests.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dustin Fout is a great sales guy and extremely helpful in...

Dustin Fout is a great sales guy and extremely helpful in guiding me to the right car for my needs! The car is exactly what I need and he was able to work with my price point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased a new Odyssey here, overall a good...

I recently purchased a new Odyssey here, overall a good experience. My salesman Duane was very helpful and kind. I was also treated very well by the Finance Manager and the Sales Manager. My only negative feedback would be that when I communicated with their online chat department they kept telling me someone was going to contact me shortly and no one did and they ended up selling the vehicle I initially wanted. Communication on the front end could have been a little better, but they made up for it in the end! 🤩

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the second Honda I've leased from Waikem and I...

This is the second Honda I've leased from Waikem and I couldn't be happier! Duane was knowledgeable, friendly and fast! I actually took my Pilot for an oil change and inquired about tires because my lease was going to be up in 3 months. Within 15 minutes, I was test driving my new CR-X EX and fell in love with a new Honda! Picked my beauty up the next morning after paperwork that took about an hour. The entire team (Sales, Finance and Service) work very hard and quick to satisfy their customers. LOVE Waikem Honda!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

wow!!!!!

This is my fourth car Ive bought at waikem ,and the very best of all.but the salesman Duane was worth much more than just 5 stars.I give you 10 that's TEN big ones. Thanks again Duane for all the help. Robert Stevens

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Highly recommended dealership in the area!

Duane and Dustin helped me to lease a 2020 Honda CR-V. Duane explained the whole process to me very clearly and Dustin showed me the cars. Both are very nice and professional guys. I highly recommend this dealership to anyone in the area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dealt with Brian Russ and had a great experience!! They...

Dealt with Brian Russ and had a great experience!! They took there time explaining everything out but also respected my time! I will be a returning customer for life!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I'd Like to thank Duane for helping me into a 2020 Honda...

I'd Like to thank Duane for helping me into a 2020 Honda Civic. Before walking in I was very stressed out that I would not find the right car. But he helped through it all. Duane was very warm welcome and makes the whole car buying process easy. Thank you and I love the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

new CRV

Duane answered all of our questions. Then Duane got the perfect car out for us to drive. I told him, just give me our best price. He did, saving us enough money to make the drive to Waikem very worth while.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.