Covert Cadillac Bee Cave

Efficient process, pleasant surroundings; always helpful and professional. I trust them to keep my car in good shape.

Where to even start with this review. The sales people I worked with were amazing. Juan Carlos and Chance, you are rockstars and I'm sorry you've had to absorb the frustrations for the past few months. I bought a beautiful used F150 from Covert Cadillac in Bee Cave in early April, but unfortunately have only had the truck in my possession maybe 3 weeks in total since that day. It had what I assumed was tire noise from the offroad tires, so I purchased a set of tires for it. Noise still remained (a whirring/grinding noise from the rear of the truck) so I called up my sales person and they offered to have the shop look at it. This is where the experience went sour. The shop did very little communicating. They would respond when I called/texted for updates, but rarely offered any proactively. After a few weeks, they decided they couldn't fix it and sent it over to the ford shop for further work. After about 6 weeks in total I'm informed the truck is ready to be picked up and I show up same day to take it home. On the drive home, exact same noise is still there. I ask the shop if they test drive it after it was back, they said yes and that ford said it was fixed. Obviously not. I was asked to take it back in to the Cadillac shop (who couldn't diagnose it previously). Once again I am offered rare proactive updates and mostly get my responses from outreach I made. After about 3 weeks I was told "looks like we have washed our hands with it. I will be sending it to Ford" (direct quote from our text exchange). A week goes by and I asked if it's made it's way to ford yet, and they say "We had to make an appointment...it's actually going today" (direct quote from text). I found that a little too coincidental so I drove over to the ford dealership in question and asked their service department if an appointment had been made in advance, they confirmed there was not. From the GPS tracker, my truck still hasn't moved from the spot it was parked in 2 weeks ago so it seems like ford still hasn't looked at it. Keep in mind, all of these are Covert dealerships under the same ownership When I confronted the cadillac dealership about the differing stories, all I got was stories about how people had called out and it just took a long time to get the truck over there. Understandable, but after this much time you can understand my frustration. I asked to speak with a sales manager and spoke to a very nice gentleman who agreed to let me buy a new truck from any of the covert lots and buy my truck by as the price I paid for it. That was a fantastic compromise, so I got back with my sales person and we started looking for trucks. Unfortunately this is where my prior excellent experience with the sales side of the house fell apart. Again I want to recognize Juan Carlos and Chance for their efforts. They are honest, straightforward and helpful. The issue is that while I was told I could, I actually could NOT buy a truck from any of the dealerships. Regardless of the shared ownership, there was multiple trucks we found and tried to move forward on that were denied transfer. This went on for a couple weeks until I visited the dealership again in person, where I was promised that the owner was involved now and would be able to handle the situation for me. This is another thing that did not account for any real action. Out of frustration of not having the truck I've paid for, and no good options on the one specific lot I could buy from, I looked at the new offerings and found a couple that I liked. Sent those over to try and purchase...and again no dice. I was told I needed to go to the other dealership and ask them to honor the deal, and that they could not call and help establishing that deal. So here I am, months later, making payments on a truck I don't have possession of, that isn't being fixed, that none of the promised alternatives are being delivered on.

Very helpful and professional group of people. Great experience. Thanks for all of your help.

Usually this dealership is a 5 star, but this time the service took longer than promised

Anthony was very knowledgeable about the the xt4. He was interested in what I was looking for in a new car.he followed up the new day after I purchase my. Ew caddy

Always a great efficient experience every time working with the service department! All the employees are extremely courteous and professional!! Highly recommend the Bee Cave Cadillac to everyone!!!

Very friendly and eager to help. A pleasure to visit and to purchase a vehicle.

Service department was outstanding! They handled business very professional and were very communicative. Jen took care of all issues with service and deli8my car back as good as new!

I made a purchase from out of state without seeing or test driving the car. My salesman, Alex Davis, went above and beyond answering all kinds of questions, sending detailed photos and videos and explaining the process. I also received a fair trade for my vehicle. They delivered it to my house and picked up my trade. Couldn’t be happier with the whole process and Alex.

they did a great job and gave me great pricing on my oil change and new tires great customer service