Ford of Port Jeff

I purchased a truck earlier this month from these guys and honestly, I couldn't be happier! From when they sat me down till I drove off in my new truck, it was a very pleasant buying experience. Kyle was very professional and upfront...no gimmicks...no xx! He treated me with respect and I appreciated the fact that he genuinely an honest person...rare qualities for a car salesman these days! Sammy in the finance dept. was just as pleasant and professional. Very knowledgeable and informative..made the experience worthwhile. Thanks guys!

I had a great experience at Ford of Port Jeff. I was looking for a used Sienna that this dealership had. I was able to easily set up an appointment with RJ and got to work with Chris. He was very professional and explained everything exceptionally well. I did not finance but they did not push me to either. I got a reasonable price and it was a pleasure to deal with them. I would highly recommend working with Chris and Sam who is the finance manager. They treat you like family and I was able to drive off with the car I wanted.

Very frustrating. The parts department was not connected to the service department. Took the part I paid for and left.

My experience at Ford of Port Jeff was fantastic my service advisor was super helpful and made the whole process very easy to understand! Would highly recommend.

Service manager was going to charge me $1722.00 plus parts and tax for repair that was under warranty. I called Ford Corp. and explained my problem. Leaking plastic oil pan again. They called Pt.Jeff ford and corrected NO cost ... under warranty. The service manager would never call me to update me or tell me when to pick-up truck. Radio silence. Had the truck for almost a week...I had to go in for updates or call to find out any information about repair completion/and to replace plastic pan with a metal pan which I found in Smithtown Ford for $147. William replaced with another Plastic Pan and told me at pick up that to get warranty I needed to use the same replacement part ( plastic pan ). William was annoyed I called Ford Corp in the first place. He told me next time to go to Brattleboro Vermont Ford where he used to work since truck is registered in Vermont. I'll go to Sayville Ford service who first told me truck was under warranty.

I was hesitant to go back but I heard they were under new ownership and let me tell you it was like night and day way better experience and I would recommend them

Bob and Sam were very helpful and took very good care of me recommend them .

Buyer beware. This dealership charges additional dealer markup (insane amounts of markup). I have had many terrible experiences with the sales department as well as service. Stay far away from this place. You are much better off at any other ford dealership.

Visited service dept. on 3/21 and made a recall, WAIT FOR appointment with Fernando for April 8th,, he said it will be confirmed b email, no paperwork needed. Email confirmation came, but no mention of TYPE of appointment. Showed up on April 8th, he said I made a DROP OFF appointment, which I did NOT and asked for a 'card" that he did not give me. I understand this is a zero charge recall service, but I am sure Ford reimburses the dealer. Looks like they look for any excuse to delay service, very disappointed and will NEVER set foot in this dealership. Dishonest people!

Follow up- All my friends and family looking for a new vehicle. Stay far far away from Ford of Port Jeff ! Been a customer of theirs for years and multiple cars later they are theives and cannot be bothered to assist and keep a customer. Stay far away! I’ll start by saying Jiovanni at the dealership is excellent if the entire place was king and attentive to his customers like he is there would be no complaints. With that being said, I would never reccomend ford of port jeff. I have been a long time ford customer as well as my family. On august 24th I dropped my car off and was told I needed a new transmission (covered under warranty) and was told it would take 10 days but they had no rental or courtesy vehicles available at the time and I’d have to get one on my own. After speaking to ford directly they told me part of my warranty was a 10 day rental car so I paid out of pocket for that. After the 10 days I called to check in on the status of my vehicle as my rental car was due back for return and they told me they had not gotten a chance to even look at my car yet. I calmly and understandably extended my rental and called back 5 days later to learn they still haven’t worked on my car. Long story short I needed the rental for 30 days and needed to hound the dealership on the status I couldn’t even get a call back from the service manager . I finally picked my car up on September 27th. And was told to speak to the dealership service manager in order to get them to extend the period of my reimbursement when my fiancé and I asked if he was in he was standing right at the desk and said that’s me, and extremely condescendingly told us he’d call us when he finds out what he can do. It is now November 2nd and I have yet to hear from anyone at the dealership. On top of that a week and half after picking my car up I’m having an issue with the splash guard underneath my car that was fine when I dropped it off. So now I am out of my rental reimbursement of over $1,000 bc of the laziness of the dealership and I need to get something that they did wrong fixed elsewhere. My fiancé and I were both looking to purchase a new ford after our wedding and we will Not being doing that. It is not March and I still am Given the run around by both the dealership and ford corporate.