Reviews
Carlos in service dept n Jim service mgr always have
Carlos in service dept n Jim service mgr always have respectful, courteous customer greetings and ALWAYS when I ah e car issues/appts are proactive , transparent in explaining car issues and repair options! Kind, knowledgeable n professional ! This dealership culture has been through many storms but Jim in service is the closest to great management n customer diplomacy is these stressful times to be human!!
Carlos in service dept n Jim service mgr always have
Carlos in service dept n Jim service mgr always have respectful, courteous customer greetings and ALWAYS when I ah e car issues/appts are proactive , transparent in explaining car issues and repair options! Kind, knowledgeable n professional ! This dealership culture has been through many storms but Jim in service is the closest to great management n customer diplomacy is these stressful times to be human!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
They were very knowledgeable about my service especially
They were very knowledgeable about my service especially Sandra in hyundai service department really goes the extra step for the customer very on top the different situation I an very THANKFUL that she took excellent care of me and of keeping me informed
They were very knowledgeable about my service especially
They were very knowledgeable about my service especially Sandra in hyundai service department really goes the extra step for the customer very on top the different situation I an very THANKFUL that she took excellent care of me and of keeping me informed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and your review! It is gratifying to hear that Sandra took such great care of you and made your visit go so smoothly. We look forward to seeing you next time at Napleton Downtown Hyundai!
Carlos assisted me from the minute I came in & till I
Carlos assisted me from the minute I came in & till I left! Outstanding professional service & reassuring as well.
Carlos assisted me from the minute I came in & till I
Carlos assisted me from the minute I came in & till I left! Outstanding professional service & reassuring as well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joreidy, your feedback means the world to us! Thank you for choosing Napleton Downtown Hyundai and for sharing your experience with Carlos.
Glad to see they're bringing back good customer service.
Glad to see they're bringing back good customer service. They had lost it previously .
Glad to see they're bringing back good customer service.
Glad to see they're bringing back good customer service. They had lost it previously .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled that our customer service has improved at Napleton Downtown Hyundai! Thanks for sharing and leaving us a review.
Sandra is great, she is the only reason I have returned
Sandra is great, she is the only reason I have returned there for sevice. She is pleasant and communicates well.
Sandra is great, she is the only reason I have returned
Sandra is great, she is the only reason I have returned there for sevice. She is pleasant and communicates well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to read that Sandra's excellent communication and pleasant demeanor keep you coming back to Napleton Downtown Hyundai for service. Thank you for sharing your experience with us!
Sandra was excellent great service quick and fast best
Sandra was excellent great service quick and fast best service i received great work in and out
Sandra was excellent great service quick and fast best
Sandra was excellent great service quick and fast best service i received great work in and out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the 5-star review of Napleton Downtown Hyundai! We'll make sure your kudos reach Sandra.
Reliable efficient service experience.
Reliable efficient service experience. Carlos communicated well and met his commitments. My new service center.
Reliable efficient service experience.
Reliable efficient service experience. Carlos communicated well and met his commitments. My new service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Carlos provided you with a reliable and efficient service experience at Napleton Downtown Hyundai. Thank you for choosing us as your new service center!
Given estimated wait time of 1 hr - 1.
Given estimated wait time of 1 hr - 1.5 hrs. Ended up taking 2 hrs and 45 minutes. Would not have opted to wait at the dealership if accurate wait time was given. No updates throughout service, their “real time” online tracker is inaccurate. Had to search for service advisor Fernando to get updated wait time after 2 hours of patiently waiting. Was told “Well software updates take a long time”. Asked how much longer, says 10-15 minutes and seems irritated I bothered him from doing nothing. Ended up taking 45 minutes longer. If you know a service will take 2+ hours, be honest with the customer upfront. My only thanks is to the service tech Emanuel who handed me my keys and paperwork afterwards.
Given estimated wait time of 1 hr - 1.
Given estimated wait time of 1 hr - 1.5 hrs. Ended up taking 2 hrs and 45 minutes. Would not have opted to wait at the dealership if accurate wait time was given. No updates throughout service, their “real time” online tracker is inaccurate. Had to search for service advisor Fernando to get updated wait time after 2 hours of patiently waiting. Was told “Well software updates take a long time”. Asked how much longer, says 10-15 minutes and seems irritated I bothered him from doing nothing. Ended up taking 45 minutes longer. If you know a service will take 2+ hours, be honest with the customer upfront. My only thanks is to the service tech Emanuel who handed me my keys and paperwork afterwards.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your extended wait time and lack of communication during your visit. We strive for transparency and timely service, so it's concerning that we fell short in this instance. I appreciate you acknowledging Emanuel's efforts, but I'd like the opportunity to address these concerns further with you directly. Please reach out directly to chicagofeedback@napleton.autos. - Napleton Downtown Chicago
Dealership was clean, especially the ladies' room.
Dealership was clean, especially the ladies' room. I appreciate that. Also, the coffee service machine was a nice touch. Good options. And I loved Manny!
Dealership was clean, especially the ladies' room.
Dealership was clean, especially the ladies' room. I appreciate that. Also, the coffee service machine was a nice touch. Good options. And I loved Manny!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you enjoyed the clean facilities and coffee service at Napleton Downtown Hyundai! Manny will be thrilled to know he made a positive impression. Thanks for sharing your experience with us!
Needed next day service for warning light.
Needed next day service for warning light. Took a couple days to determine, but was fixed and test driven to confirm solution. I was provided a loaner to offset the extra day.
Needed next day service for warning light.
Needed next day service for warning light. Took a couple days to determine, but was fixed and test driven to confirm solution. I was provided a loaner to offset the extra day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that our team at Napleton Downtown Hyundai was able to resolve the issue and provide you with a loaner in the meantime. Thank you for your patience and trust!