Reviews
The employees were courteous and helpful,ensuring that I
The employees were courteous and helpful,ensuring that I understand what they were doing and the possible coast.
The employees were courteous and helpful,ensuring that I
The employees were courteous and helpful,ensuring that I understand what they were doing and the possible coast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Graham, we're delighted to hear that our team at Napleton Downtown Hyundai provided you with courteous and informative service. Thank you for sharing your experience!
Sandra Cardona is a pleasure to work with when I bring my
Sandra Cardona is a pleasure to work with when I bring my car in for service. Her attention to detail and care is always appreciated,
Sandra Cardona is a pleasure to work with when I bring my
Sandra Cardona is a pleasure to work with when I bring my car in for service. Her attention to detail and care is always appreciated,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Sandra's attention to detail and care have made your service visits at Napleton Downtown Hyundai a pleasure. Thank you for sharing this positive feedback!
Salesmen Allen Washington and Service rep Fernando are
Salesmen Allen Washington and Service rep Fernando are awesome. They make the dealership thrive. Best customer service experience from both of them.
Salesmen Allen Washington and Service rep Fernando are
Salesmen Allen Washington and Service rep Fernando are awesome. They make the dealership thrive. Best customer service experience from both of them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Allen and Fernando provided you with such a great experience at Napleton Downtown Hyundai. Thanks for the shoutout!
They make sure that your car is running right before
They make sure that your car is running right before you get it back, please with the work
They make sure that your car is running right before
They make sure that your car is running right before you get it back, please with the work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that our Napleton Downtown Hyundai team delivered an excellent experience. Thank you, mildred!
It's always amazing at this location.
It's always amazing at this location. Manuel was so Knowledgeable about everything that was going on with my truck and the situation. Great customer service very attentive and made me feel like I wasn't there that long and washed my very dirty vehicle. Where they treat you like family ❤️
It's always amazing at this location.
It's always amazing at this location. Manuel was so Knowledgeable about everything that was going on with my truck and the situation. Great customer service very attentive and made me feel like I wasn't there that long and washed my very dirty vehicle. Where they treat you like family ❤️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Manuel and the team at Napleton Downtown Hyundai provided such attentive service and made you feel like family. It's great knowing your experience was seamless, from understanding your truck's situation to getting it washed! Thank you for sharing this wonderful feedback with us.
I go to this location for all of my car service.
I go to this location for all of my car service. Wonderful every time! It’s clean, organized, and efficient. Plenty of comfortable seating while you wait, and they’re great communicators
I go to this location for all of my car service.
I go to this location for all of my car service. Wonderful every time! It’s clean, organized, and efficient. Plenty of comfortable seating while you wait, and they’re great communicators
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Napleton Downtown Hyundai for your car service needs! We're delighted to hear that our clean, organized environment and great communication have made each visit a positive experience. We look forward to serving you again soon!
ALWAYS GREETING WITH A WELCOME SMILE!
ALWAYS GREETING WITH A WELCOME SMILE! ALL AROUND GREAT CUSTOMER & FRIENDLY EMPLOYEES WILLING TO GO THE EXTRA MILE IN ALL DEPARTMENTS TO MAKE YOU FEEL APPRECIATD AND WELCOME! THEY VALUE YOU AS A CUSTOMER! ( MANUEL WAS SO AWESOME RESPECTFULLY AND CARING OF MY SERVICE APPOINTMENT HE SENT ME A TEXT AND HE CAME BACK AND CHECKED ON ME WHILE I WAS IN THE WAITING AREA! HE ALSO GREETED ME AS I WHAS LEAVING!! THANK YOU MANUEL AND YOUR ENTIRE CUSTOMER SERVICE! ( PLUS I TRUST THEM AND THEIR SERVICEING OF MY AUTOMOBILE ) 10 STARS IN MY OPINION!! EVERY VISIT EXCELLENT SERVICE!! E CLARK
ALWAYS GREETING WITH A WELCOME SMILE!
ALWAYS GREETING WITH A WELCOME SMILE! ALL AROUND GREAT CUSTOMER & FRIENDLY EMPLOYEES WILLING TO GO THE EXTRA MILE IN ALL DEPARTMENTS TO MAKE YOU FEEL APPRECIATD AND WELCOME! THEY VALUE YOU AS A CUSTOMER! ( MANUEL WAS SO AWESOME RESPECTFULLY AND CARING OF MY SERVICE APPOINTMENT HE SENT ME A TEXT AND HE CAME BACK AND CHECKED ON ME WHILE I WAS IN THE WAITING AREA! HE ALSO GREETED ME AS I WHAS LEAVING!! THANK YOU MANUEL AND YOUR ENTIRE CUSTOMER SERVICE! ( PLUS I TRUST THEM AND THEIR SERVICEING OF MY AUTOMOBILE ) 10 STARS IN MY OPINION!! EVERY VISIT EXCELLENT SERVICE!! E CLARK
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such a glowing review of your experience at Napleton Downtown Hyundai! We're delighted to hear that Manuel and the entire team made you feel valued and appreciated during your visit. Your trust in our service means the world to us, and we look forward to continuing this level of excellence on every visit!
NAPLETON HYUNDAI YOU AND YOUR TEAM OF EMPLOYEES ARE SO VERY WELCOME!! THANKS AGAIN E CLARK 3-13-25 THURS. 4:45 PM
Got quoted a price for a key reprogramming (and had some
Got quoted a price for a key reprogramming (and had some in-warranty work done as well). I confirmed the price prior to handing over the car. The work was done fine, but then discovered only after it was done that I was being charged an extra $22 on top of my quoted price for "supplies" for the key (even though I brought in my own fob). It's a digital reprogramming, there's zero chance Autel charges anything like that for their equipment. This was conveniently JUST under the 10% upcharge that they would be legally required to get my consent for, so pretty obvious they're doing it because they can. When asked I got the equivalent of a shrug and that was that. I've also gotten 4 requests for feedback, but when I actually shared this feedback, the person on the line giggled and did not offer any response or attempt to make it right. Overall, fine & quick work yet deeply dissatisfying experience
Got quoted a price for a key reprogramming (and had some
Got quoted a price for a key reprogramming (and had some in-warranty work done as well). I confirmed the price prior to handing over the car. The work was done fine, but then discovered only after it was done that I was being charged an extra $22 on top of my quoted price for "supplies" for the key (even though I brought in my own fob). It's a digital reprogramming, there's zero chance Autel charges anything like that for their equipment. This was conveniently JUST under the 10% upcharge that they would be legally required to get my consent for, so pretty obvious they're doing it because they can. When asked I got the equivalent of a shrug and that was that. I've also gotten 4 requests for feedback, but when I actually shared this feedback, the person on the line giggled and did not offer any response or attempt to make it right. Overall, fine & quick work yet deeply dissatisfying experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. It's disappointing to hear about the unexpected charge and lack of response on our end regarding this feedback, as we strive for transparency and attentive service. We would like to address this issue directly with you, so please reach out to chicagofeedback@napleton.autos - Napleton Downtown Chicago.
Very fast and thoughtful service.
Very fast and thoughtful service. Greeted by Manuel who saw to my needs in a professional manner
Very fast and thoughtful service.
Very fast and thoughtful service. Greeted by Manuel who saw to my needs in a professional manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review. We're pleased to hear our team took great care of you at Napleton Downtown Hyundai.
I was warmly greeted when I first entered the
I was warmly greeted when I first entered the establishment. My questions were immediately answered and more information was given so that I fully understood. I was given options and the whole experience of purchasing a new car was easy and trouble free. Mr. Washington was knowledgeable as well as professional. He made spending my hard earned money enjoyable. I got more (car) than I was asking for.
I was warmly greeted when I first entered the
I was warmly greeted when I first entered the establishment. My questions were immediately answered and more information was given so that I fully understood. I was given options and the whole experience of purchasing a new car was easy and trouble free. Mr. Washington was knowledgeable as well as professional. He made spending my hard earned money enjoyable. I got more (car) than I was asking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Napleton Downtown Hyundai! We're glad to hear that Mr. Washington made the car-buying process smooth and enjoyable, providing all the information needed. Happy driving ahead!