Reviews
Visited the dealership to test drive a Hyundai Ionic 9 in early May 2026. I had the pleasure of working with the sales advisor, Charles. Charles rode along on a test drive with my wife and I and had great insight into the vehicle. I greatly appreciated Charles's transparency regarding the price of the vehicle and offering other trims in the Hyundai Ioniq 9 line that were more in our price range. Ultimately, my wife and I did not purchase the vehicle, but the whole experience with Charles Chitava was a pleasure. I would definitely return in the future and recommend Charles to anyone thinking about purchasing a vehicle from Napleton Downtown Hyundai.
Visited the dealership to test drive a Hyundai Ionic 9 in early May 2026. I had the pleasure of working with the sales advisor, Charles. Charles rode along on a test drive with my wife and I and had great insight into the vehicle. I greatly appreciated Charles's transparency regarding the price of the vehicle and offering other trims in the Hyundai Ioniq 9 line that were more in our price range. Ultimately, my wife and I did not purchase the vehicle, but the whole experience with Charles Chitava was a pleasure. I would definitely return in the future and recommend Charles to anyone thinking about purchasing a vehicle from Napleton Downtown Hyundai.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
My car had a serious engine problem, and Sandra helped me get the engine replaced successfully under the extended warranty. She is professional and knows how to handle problems properly.
My car had a serious engine problem, and Sandra helped me get the engine replaced successfully under the extended warranty. She is professional and knows how to handle problems properly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They tell you up front what services cost, it's up to you if you want to be had or not 🤣😂
They tell you up front what services cost, it's up to you if you want to be had or not 🤣😂
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Carlos was really helpful throughout the process! He guided me and got all my questions clarified
Carlos was really helpful throughout the process! He guided me and got all my questions clarified
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't ask for a better review of Napleton Downtown Hyundai. Thanks so much, Piyush! We are looking forward to sharing this review with Carlos!
Very well organized, associates were friendly and explained problems that needed to be taken care of andvthevrepairs were done in a timely manner as promised by the associate. Kevin was my person on this day.
Very well organized, associates were friendly and explained problems that needed to be taken care of andvthevrepairs were done in a timely manner as promised by the associate. Kevin was my person on this day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review of Kevin and our team! We appreciate your confidence in Napleton Downtown Hyundai's Service Department!
Anthony was very gracious. My new tire had arrived, and he got it put on so I could go on my way!!
Anthony was very gracious. My new tire had arrived, and he got it put on so I could go on my way!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that Anthony provided excellent service. Thanks for choosing Napleton Downtown Hyundai!
As a first time Hyundai owner and service center customer this location resolved two issues with my new vehicle quickly, The service advisors were extremely helpful and made the entire visit a pleasant one. I will be using this dealership for future maintenance and service needs
As a first time Hyundai owner and service center customer this location resolved two issues with my new vehicle quickly, The service advisors were extremely helpful and made the entire visit a pleasant one. I will be using this dealership for future maintenance and service needs
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Napleton Downtown Hyundai and sharing your feedback. We are happy to hear that our Service Team resolved your issues quickly and made your entire visit pleasant. We look forward to seeing you in the future! Enjoy your new ride!
Took a little while but they did a good job and car was clean when it came out. It's a minor thing but the service where they text you updates would not let me reply. However I was able to use the website to agree to the extra work.
Took a little while but they did a good job and car was clean when it came out. It's a minor thing but the service where they text you updates would not let me reply. However I was able to use the website to agree to the extra work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear the team did a thorough job and returned your car in top shape! Your feedback about the messaging system is invaluable, and we'll absolutely take it into consideration as we continue to improve. Thank you for choosing Napleton Downtown Hyundai!
No wait time and quick service, I also got car wash which was cool. My car had recall, as the parts were back ordered, they ordered the parts and assured they will call me back once the parts are available.
No wait time and quick service, I also got car wash which was cool. My car had recall, as the parts were back ordered, they ordered the parts and assured they will call me back once the parts are available.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rajkumar, we're pleased to hear about your quick and efficient service with us at Napleton Downtown Hyundai. We look forward to helping you again once your parts are in. Thank you for your feedback!
I actually like the service I didn’t have an appointment so I did a drive up. They told me how long it took and they was right. The person that took care of me was so polite actually, everybody there was really nice to me. They took care of my car I guess next time II actually like the service I didn’t have a appointment so I did a drive up. They told me how long it took and they was right. The person that took care of me was so polite actually, everybody there was really nice to me. They took care of my car I guess next time I come I’ll get it washed. I was in a hurry
I actually like the service I didn’t have an appointment so I did a drive up. They told me how long it took and they was right. The person that took care of me was so polite actually, everybody there was really nice to me. They took care of my car I guess next time II actually like the service I didn’t have a appointment so I did a drive up. They told me how long it took and they was right. The person that took care of me was so polite actually, everybody there was really nice to me. They took care of my car I guess next time I come I’ll get it washed. I was in a hurry
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had a smooth experience at Napleton Downtown Hyundai! We look forward to serving you again soon, Sebrina.