Napleton Downtown Hyundai

I have purchased three new cars from this dealership in the past two years and they have been exceedingly fair on price and have provided tremendous service!

Mia in the service department was super helpful and polite. One of the best managers I’ve seen in a while.

On 6/28/24 I purchased a brand new Hyundai Elantra from Napleton Hyundai Downtown. Working with the salesperson Jaden was fantastic — I cannot recommend working with him enough. My experience began to turn sour when I was handed over to Drew Hollis for financing. Drew sat me down and went through the different extended warranty add-ons available to purchase. I politely declined twice. He continued to push and called me “nuts” for saying no. Eventually, I acquiesced and purchased the add-ons. Now, I am fully aware that purchasing these extended warranties is not required to secure the vehicle and that it is Drew’s job to convince me to buy them. I caved and bought into his tactics— that’s on me, I acknowledge that. On 7/9/24, I returned to Napleton Hyundai Downtown and told Drew that I would like to cancel my Plantinum Warranty, GAP coverage, and Key Replacement contract. He looked displeased but agreed. After telling me it would take 4-6 weeks to see the refund applied to my loan, he had me sign a cancellation form. I did, asked for a copy which he gave to me, and I left. Days later I began growing suspicious because I realized the cancellation form required an odometer reading on the day of cancellation, which Drew did NOT ask for. I also had heard horror stories of finance guys at dealerships saying they would submit the cancellation form, but not actually doing so to protect their commission. I called Assurant (the warranty administrator) on 7/16/24 to confirm if they had gotten correspondence from the dealership regarding my cancellation. They said no and also told me that it usually appears in their systems 72 hours after submission. I called again on 7/22/24 to ask the same question. Same answer. This is almost two weeks since I signed the cancellation form with Drew. On the afternoon of 7/22/24, I returned to the dealership to ask Drew for verification that he submitted the cancellation form. He said he had sent it to the “guys upstairs”. I said I needed more than just verbal confirmation that he did what I asked. He danced around the request and said he might be able to call said “guys upstairs” but they might not be around to pick up. He reminded me that it takes 4-6 weeks for everything to be processed. I said I am fully aware of the time it takes to process but expressed my concern that it had been two weeks and Assurant hadn’t even heard from them at all. He countered saying these things take time. I asked for Drew’s work number so I could call if after 4-6 weeks there wasn’t any progress. He said he did not have a direct work line and I could just call the front desk and they would transfer me to him. I’ve had many experiences of getting the run around by just calling in hoping to get someone on the line. So I asked if he had an email address I could contact instead. He said he did but refused to give it to me — saying emailing him every day wouldn’t get any results. I said bombarding his inbox wasn’t my intention. I asked again for his email. He refused. I asked yet again. Another refusal accompanied by him saying “you can just call” and walking away without another word. All that I was asking for was legitimate proof and confirmation that Drew did what I asked him to do. A very reasonable request that he danced around and refused. When I asked for a way to directly contact him for assurance in the future he refused and walked away in a huff leaving me feeling absolutely disrespected. This is completely unprofessional behavior for what was a justified ask. As a consumer it is within my right to ask for verifiable proof that the service I requested has been performed, and Drew rudely denied me of that. If you choose to purchase your next vehicle here, I’d advise you to avoid dealing with him at all cost. Based on his behavior I have very little reason to trust that he actually submitted my cancellation and now I worry might never see my nearly $3,400 refund.

I agreed on the price of a new car, quoted from Cars.com and my trade in quoted from carmax.com. Ultimately after being bamboozled with high pressure salesmen, and confused with a variety of added on warranties, which I probably don't really need, it seems on the bill of sales my price was increased $600 more than we agreed. And my trade in was $400 lower than the quote. I only realized all this after I got home. I am still waiting to discuss with the dealership manager, after multiple calls , so we'll see if they make things right. But overall I would warn people about the high pressure salesmen, added on warranties that you'll likely not use, and the bait and switch on pricing. I'm willing to update this if I do get some satisfaction.

I recently had a deeply frustrating and disappointing experience at Napleton Downtown Chicago Hyundai Dealership, specifically with their service department and the service manager, Kevin. My 2018 Hyundai Sonata Hybrid's sunroof was stuck open, which required immediate attention due to the risk of weather damage and security concerns. First, the customer service experience was abysmal. I had to call the dealership six times, each time attempting to speak with a different department just to reach someone willing to listen and schedule an appointment. Each time, I was bounced from department to department, being "transferred" and then hung up on. Despite assurances from multiple staff members that Kevin would personally reach out to schedule my appointment and keep me updated over the course of 4 days, this never happened. Given the urgency of my situation, I decided to make an emergency appointment at another dealership, in addition to the one I had scheduled with Napleton, to ensure the issue would be addressed as soon as possible. When I finally brought my car to Napleton for the scheduled appointment, I was shocked to hear that it could take several days just to diagnose the issue, with an unknown additional timeframe to actually fix it. When I expressed my frustration about the lack of communication and the delay, Kevin's responses were not only unhelpful but also unprofessional and dismissive. Some of his quotes included: - "I am not God." - "You just fell through the cracks." - "I guess this all falls back on me." - "Why would you make a second appointment at another location?" - "You want me to call my other customers and tell them your issue is more important?" These responses were unacceptable and demonstrated a complete lack of empathy and responsibility. Suggesting that helping me would mean neglecting other customers is a false dichotomy and a poor excuse for the dealership's systemic communication failures. In conclusion, my experience with Napleton Downtown Chicago Hyundai was extremely negative. The lack of communication, unprofessionalism, and delays in service are inexcusable. I would strongly advise anyone considering this dealership for service to think twice and look elsewhere. Their treatment of customers, especially in urgent situations, is severely lacking. They also recently had several burglaries from their lot, I'm grateful I got my car back in one piece and was able to get the issue resolved at another dealership (for 1/3 of the price at that!)

I test drove a 2022 Tucson. Test drive went fine. After, the salesperson pressured me to purchase many add on packages, such a rustproofing, insurance for car theft, fabric care, lost key insurance, etc. He was upset when I declined all of this. I told him and his manager I wanted to sleep on it before signing anything. They were pretty condescending, and upset that I was leaving. The manager asked what it would take for me to buy right now. I told him I would buy it then with a $1,000 discount. He agreed, and we SHOOK HANDS. They had me RING A BELL, and the whole office cheered for us. The salesperson then found me and told me they COULD NOT HONOR OUR DEAL with 1,000 off. He told me it was just too cheap, and BLAMED ME for not buying their optional packages. I cannot recommend this dealership, as I frankly left fee DISRESPECTED, and that they were NOT HONEST with me.

I test drove a 2022 Tucson. Test drive went fine. After, the salesperson pressured me to purchase many add on packages, such a rustproofing, insurance for car theft, fabric care, lost key insurance, etc. He was upset when I declined all of this. I told him and his manager I wanted to sleep on it before signing anything. They were pretty condescending, and upset that I was leaving. The manager asked what it would take for me to buy right now. I told him I would buy it then with a $1,000 discount. He agreed, and we SHOOK HANDS. They had me RING A BELL, and the whole office cheered for us. The salesperson then found me and told me they COULD NOT HONOR OUR DEAL with 1,000 off. He told me it was just too cheap, and BLAMED ME for not buying their optional packages. I cannot recommend this dealership, as I frankly left fee DISRESPECTED, and that they were NOT HONEST with me.

My Salesman is Allen Washington and he's amazing. I've purchases so many cars with him I can't keep count but this last he did what he always does goes above and beyond. when I went to pick up the car the porter had put a small dent in the car door. Allen was like Don't worry about it I will make sure it gets takin care of. HE came in two hours earlier than is shift, took me to work and made sure my car was done before I got off work. If you're looking for a car and someone that really cares about you ALLEN WASHINGTON is your guy! he's not just my sale man he's, my Family!!!!!!!