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Mercedes-Benz of Rocklin

(3,002 reviews)

Reviews

(3,002 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very professional and responsive service..Always...

Very professional and responsive service..Always communicate status of car on repair or service. Easy to get an appointment when needed. Staff helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Clean, safe and courteous services by Mercedes Benz of...

Clean, safe and courteous services by Mercedes Benz of Rocklin. Services performed as per promised time. Courtesy vehicle was clean, too. Will definitely go back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My light don’t Move like it supposed to right headlamp...

My light don’t Move like it supposed to right headlamp Hopefully they’ll be able to fix it on the second round But thank you for the great service that Mike Doherty provided to me I didn’t worry because he had me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Service department was easy to work with. And kept...

The Service department was easy to work with. And kept me informed on where my car was at in the process of getting fixed. I am very happy with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic service from the minute I walked in and...

Fantastic service from the minute I walked in and thorough out the entire time. Art was outstanding he was able to locate the vehicle I wanted. We made the deal quickly. Smooth sailing. Management team were wonderful. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always get wonderful personalize service and it’s always...

Always get wonderful personalize service and it’s always done when they say it is and it’s done correctly. I trust Mercedes completely with my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

All of the people we interacted with at your service...

All of the people we interacted with at your service center were extremely nice and helpful. Alan and I are elderly people so we don't know much about the modern cars; other than steering and applying the accelerator and brake pedals it taxes our brains. We had the recalls on our 2018 fixed and then had my husband's 2001 SL 500 repaired . We sold our 2018 Mercedes to your dealership. The car was too confusing for us to learn how everything works. It was such a wonderful riding car but was seldom used. We don't know about the the pricing for the repairs on the MZB 500, there was a lot of things to be worked on. Other of your employees helped us but we don't remember who they were, but they all were very nice to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Even though I moved to San Francisco in 2013, I continue...

Even though I moved to San Francisco in 2013, I continue to bring my car to the Rocklin Dealership for service. Wayne Schmid, my service advisor is amazing. I feel like he really looks out for me and my safety.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service I receive at Rocklin MB is always superb!...

The service I receive at Rocklin MB is always superb! Won't go anywhere else. I have been taking my C300 there for years and there is a reason-they are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’ve always received quality service and great customer...

I’ve always received quality service and great customer service! I rather drive to Rocklin than to Sacramento because the customer service is much better here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.