Reviews
Excellent
They have a big lot with alot of C300 vehicles that gave me more choices. They are very friendly and have a great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a 5 star dealer rater review. We have a large inventory and will do our best to help our customers find the perfect vehicle for their needs. Please let us know if we can help with anything in the future. Lisa Brown lbrown@vonhousen.com
Maintenance Service
This dealership really demonstrates focus on customer satisfaction. Knowledgeable staff and crews. Always helpful and if overnight stay (for your car) is necessary - they are quick to provide a quality loaner vehicle and keep you informed on progress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We've been serving our customers for over 50 years and we look forward to many more years of providing world class service. The best or nothing! Thank you for the review. We appreciate your business and look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com
The dealer was very good to work with!
Service personal were very good. Good contact as to the timing for car availability . The only thing is when you arrive to pick your car up after service the car was not ready because it needed to be washed! There was to long a wait . The dealer in San Diego has the car ready to go when you arrive. It is not a big thing but nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to give us your feedback. We are continually striving to improve all aspects of our customer service and input from our customers is invaluable. It is our policy to have a customers vehicle washed and ready to go when you arrive to pick it up and I apologize if that was not the case at your recent service visit. I'm confident your next visit to Mercedes Benz of Sacramento will be completely satisfactory. Lisa Brown lbrown@vonhousen.com
Very helpful
This is my 4th Mercedes Benz that I've purchase. This dealership is hands down the best dealership that I've ever been to. Friendly staff helpful, no B.S. I really enjoyed my experience with them. And my credit wasn't A1 because of some fraudulent activity, So it was a chore getting me finance, but Ken did and I'm happy with my White S550. Robby and Mung too Ask for them if you go in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mung and Robby appreciate your recommendation! It's always a team effort and I'm glad to hear we've earned your trust. I'm sure you're enjoying your S550! Let us know how we can help you in the future. Lisa Brown lbrown@vonhousen.com
Great service
Thanks for great service. I appreciate the time are care Leon took in helping with my recent purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sandra! We appreciate your Dealer Rater Review. I know Leon is grateful for your business and will be available should you have any questions. Have fun with your new vehicle! Lisa Brown lbrown@vonhousen.com
I found the car I wanted and called your dealership.
Found the car I wanted via Internet and called a few dealerships. Sarah promptly called us back and said she had the car in her inventory. We explained we would come in that day, she was waiting for us. The transaction was smooth and positive. I left with a brand new GLE 350 with the color, and interior and price point I wanted. Will return to this dealership in the future!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're lucky to have stellar employees like Sara who are dedicated to insuring our customers receive world class service! Thank you for your high praise. I know you'll enjoy driving your new GLE, Please let us know if you have any questions, or if there is anything else we can assist you with. Lisa Brown lbrown@vonhousen.com
Outstanding example of excellent customer service.
Mercedes-Benz Asst. Service Manager Jack Manikoth was polite, professional, and an outstanding example of excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack is definitely an asset and we appreciate you recognizing his effort to provide first class service. Thank you for your business and for taking the time to review Mercedes Benz of Sacramento!
Love my CPO E350...
Found exactly what we wanted at a different dealership, but decided to stop here before driving 70 miles to see what they had on the lot. I am glad we did. They were very professional and listened to what I wanted and felt was a good deal, based on my research. We found the right car, test drove a few of them and negotiated a deal within my expectations. In fact, they called me the following day and told my my payment would be LESS because they got me a better rate... That was incredibly honest and excellent customer service in my book. My next car will be from this dealer. The whole team was a pleasure to work with and we left in time to have dinner at a local restaurant. It was not the ordeal I expected it to be. Well done!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome to the Mercedes Benz of Sacramento family! Thanks for taking the time to share your story on Dealer Rater. Our ultimate goal is your complete satisfaction and we appreciate you giving us the opportunity to find the perfect vehicle for you. Lisa Brown lbrown@vonhousen.com
Excellent Customer Service
The customer service was excellent but I did not have anyone check my windshield wipers, I feel like quality should go in everything and I think I was sent 1 discount coupon which expired before my service was due.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to give us your feedback! I'm glad to hear you found your service to be excellent. If you have any questions or need further assistance please feel free to contact me. Check our website - mbofsac.com - for information on any special discounts. Lisa Brown lbrown@vonhousen.com
Purchase of My Mercedes
I found the perfect car, both in terms of the model and price. I specially want to thank the sales person, Mung, as he truly is a nice guy and very helpful and knowledgeable. I once text him around 9:00pm and Mung promptly responded back. I'm looking forward to enjoy my car and come back in 5 years to purchase a newer model. Kaveh Ghaemian
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm glad to hear Mung was able to help you find the perfect car! He will be more than happy to help you again when you're ready to make another purchase. Congratulations on your vehicle! Lisa Brown lbrown@vonhousen.com