City Limits Subaru

We had such high hopes for City Limits Subaru but today we found they are not what we hoped. We met with Joe Morales about a used 2017 outback. Joe and his manager came up with a price which included our trade in of a 2014 Outback. We went home and applied for financing with NFCU and was approved. I contacted Joe via text Friday evening (03/08 at 8:56PM)and let him know we had the financing and would touch base in the morning. Saturday morning (03/09 9:00 AM) I sent Joe over our approved financing which included the price and the vin of the car. Joe talked with his GSM and she said for us to come in today and pick up the car.(9:03 AM) We set up a time to come in at 1:00 PM, then a little later Joe texts and says someone else is coming in to look at the same car.(9:07 AM) Ok, well we have financing in place for that car and will pick it up today. Joe said he would let us know if they are going to buy it….what? I offered Joe my credit card to take a deposit but no response. We drove to the dealership and Joe told us it had in fact been sold to the people that came to look at it. I don’t feel that the salesman stood up for us . He knew we had the financing and his GSM told us to come pick it up. We had to cancel the loans with NFCU and our credit score dropped almost 50 points due to having a new loan which we now don’t have! This is unacceptable and unprofessional.

Went in bc they offered a discount on oil changes but was not impressed. Certainly not the level of service and attention to detail that I am accustomed to. There was no information given on my tire tread depth, no multi point inspection, no topping off of fluids. They did wash the car but I also purchased new wiper blades and when I picked up my car after they said they were done I noticed the same old wiper blades were on. I then had to wait another 10-15 mins for a tech to put these on and had to pay $25 for the blades to be put on. All this while my service advisor was talking and texting on his phone when he could have been expediting the process and wasn’t. Also asked them to put a valve cover on one of my tires which was missing one and they forgot to do this too. And if you live in Travis county and need an inspection don’t go here bc they are in Hays county. Very poor attention to detail. Won’t be going back.

Was provided with great service and very helpful. Highly recommend them to anyone interested buying a new car.

Super efficient with a car maintenance visit I had. Very professional and courteous staff (Anthony). A fabulous, expansive, well-stocked waiting area as well.

Every City Limits Subaru staff member we dealt with was courteous and professional. We were especially pleased with the help we received from Miguel Palacios who served as our main contact person during the buying process.

Tommy was professional and easy to work with. It made the transaction just as I had hoped it would! Very nice dealership inside also.

This a new dealership close to me. I no longer have to drive 40+ miles for service and the dealership is very, very nice!!! Dog park, coffee bar with a Barista, and comfy waiting area. Andrea was the service writer and she was attentive, present, and pleasant. I took my dog and we made the rounds “visiting” with staff. Everyone was delightful

The dealership was well designed and all of the staff were incredibly knowledgeable and helpful.

I can't say enough about this dealership or the folks working there! 51 years of purchasing automobiles and I have never had an experience like this. Extremally smooth process. Absolute transparency and a win-win negotiation!! Jeff Barnett who sold me the vehicle treated me with genuine respect and met all my requirements. (He also didn't hang me out to dry during the wait process that occurs in vehicle purchases!!) He came repeatedly.to just talk with me.! Michael Polak Sales Manager also was out front checking on me along with Joseph Medulla. Joseph Medulla Finance Manager respected my wishes and did not high pressure me to buy things I didn't want! Joseph also has a great sense of humor. Actually all 3 of these gentlemen had me cracking up continuously. I thought I was hanging out with my buddies instead of buying a car! WHAT!? Very smart impressive people at this dealership. I will highly recommend this dealership to everyone and hopefully send them more business. If you aren't thinking about a Subaru I would go visit with Jeff. You Might change your mind! I was intending on visiting 3 more dealerships! As soon as I started working With Jeff and Michael, I knew I was going to buy a vehicle there. If you have to drive a few miles to this dealership as you pass the one in your town...do it!! You will not be disappointed! " FANTASTIC DEALER EXPERIENCE" City Limits Subarus motto, "Experience the Difference!" They mean it. Thank You Jeff, Michael and Joseph for the best dealership experience I have ever had!

Awesome guy! Absolutely loved working with him! Will definitely use him again in the future