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Coughlin Kia of Dublin

(1,020 reviews)
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (740) 789-7012 (740) 789-7012
Used (740) 951-1102 (740) 951-1102
Service (740) 789-7011 (740) 789-7011

Reviews

(1,020 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coughlin Kia of Dublin from DealerRater.

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Great People

We appreciate the help of Julio Cruz and the other staff who helped us purchase our new Sorento. It was the car we wanted for a fair price. Julio couldn't have been more attentive to our questions and concerns. We are telling all our friends and family about what a great place Crown Kia is to deal with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best dealership in Columbus

If I could give more stars I would. I cannot give enough credit to Mark Andrijowych. I walked in after having a rough experience with another dealership and felt instantly comfortable. He was honest, caring, and beyond helpful. I left with a new car and a dealership I would feel great recommending to anyone. Working with not only Mark but Avery in financial was a flawless experience that should be when you are buying a new car. If you are on the fence about visiting, please go and see Mark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Highly Recommended!

I had an efficient and rewarding experience at Crown Kia Dublin with Peyton Seay taking care of all the details. Love my (second) Kia Optima!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Peyton Seay and Avery McConnell took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future. Sincerely, Crown Kia Dublin

Great Experience!

Mark and Avery were great to work with! They took the time to explain everything and made sure that we got exactly what we wanted. Quick and easy car buying experience. Great people to work with. Will be back there again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Congratulations on being a new car owner! Regards, Crown Kia Dublin

Dishonest

I had a very negative experience with this dealership and with Julio Cruz, in particular. Julio made a verbal agreement about my trade in value and also promised that I would be able to put the balance of the purchase of the vehicle I was purchasing on my credit card in order to avoid a car loan. But when I got to the dealership, the salesman reneged on the promises he had made. I contacted the sales manager and president of the company, but they were not willing to honor what was promised either. I would never buy a car from this dealership again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Alex, We certainly apologize for any miscommunication regarding your trade in value and the ability to purchase a vehicle on a credit card. Julio did not actually state that we would be able to offer you the $3000 you wanted on your trade when you spoke on the phone, but invited you to come in to discuss the deal in more detail. Referencing you wishing to make the entire purchase on a credit card, it is not just Crown’s policy, but any dealership would be held to the particular credit card company’s warranty / return policies if the full amount is paid via credit card. I do apologize if that was not communicated properly. Prior to you writing your review management did offer an apology as well as offering to take the vehicle back, giving you a full refund. At that time you demanded that we pay all of the finance charges incurred on the loan or you would write a bad review. We feel that we have been honest and transparent at all times during our interactions and are disappointed that you feel otherwise. Sincerely, Marc Wigler, President and General Manager.

Going beyond

Alex Greenland accomodated me even though I was a day late. The work was done in a very reasonable length of time. My only disappointment was that the wash machine was broken but that’s not Alex’s fault. All in all a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best Car Purchaseing Experience

Mark Andrijowych was amazing. He showed us 2 different models of the Sorento and I'm glad he did. We were able to make an informed decision and didn't feel pressured to choose. We got exactly what we wanted and we couldn't be happier. We have already recommended family to visit Mark and Crown Kia of Dublin. Avery was wonderful in the finance department. He explained our options, was easy to work with and was extremely efficient. Best financing experience ever as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing us with a review of your experience. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for. Have fun showing off your new car! Regards, Crown Kia Dublin

Eddie Vargo

Eddie Vargo helped me through the entire process. With his help I chose a great car. I am sold on the Kia line, thanks to Eddie. He was very pleasant and funny great guy to be around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks John for your five star review. We're glad Eddie helped you through the purchase process. Regards Crown Kia of Dublin

My Service Experience

Alex Greenwald is friendly and prompt. He gets right down to business and keeps you updated along the way. My car was ready at the promised time. Overall pleasant and smooth experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great customer service!

Mark Andrijowych was very pleasant and helpful in getting me in the perfect car to fit my needs and budget! Avery was also very pleasant to work with during the finance process. I highly recommend Crown Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five star review Amy. We're glad Mark was so helpful and that your vehicle was fixed! Regards Crown Kia of Dublin