Reviews
Write a reviewWe purchased a used vehicle from Derek Sendrick and were
We purchased a used vehicle from Derek Sendrick and were treated very well. Great car and price. Minor issue after the sale was handled promptly and properly. Highly recommend Key Ford and Derek Sendrick!
We purchased a used vehicle from Derek Sendrick and were
We purchased a used vehicle from Derek Sendrick and were treated very well. Great car and price. Minor issue after the sale was handled promptly and properly. Highly recommend Key Ford and Derek Sendrick!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We purchased a used vehicle from Derek Sendrick and were
We purchased a used vehicle from Derek Sendrick and were treated very well. Great car and price. Minor issue after the sale was handled promptly and properly. Highly recommend Key Ford and Derek Sendrick!
We purchased a used vehicle from Derek Sendrick and were
We purchased a used vehicle from Derek Sendrick and were treated very well. Great car and price. Minor issue after the sale was handled promptly and properly. Highly recommend Key Ford and Derek Sendrick!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On a recent trip from Canada to the Gulf Coast, we
On a recent trip from Canada to the Gulf Coast, we experienced some mechanical problems with our truck. As it was a Friday afternoon, we knew that if we didn't get it fixed, we could be stuck for the weekend. Key Ford of Hazleton took care of us right away. They diagnosed and repaired the problem and had us back on the road in no time. Exceptional customer and highly recommend this dealership! Special thanks to Dominick for taking such great care of us!
On a recent trip from Canada to the Gulf Coast, we
On a recent trip from Canada to the Gulf Coast, we experienced some mechanical problems with our truck. As it was a Friday afternoon, we knew that if we didn't get it fixed, we could be stuck for the weekend. Key Ford of Hazleton took care of us right away. They diagnosed and repaired the problem and had us back on the road in no time. Exceptional customer and highly recommend this dealership! Special thanks to Dominick for taking such great care of us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was Disappointment that Ford does not make the parts
I was Disappointment that Ford does not make the parts for the 2002 Thunderbird anymore. I do appreciate your honesty and trying to help me as much as I can. I’m trying on my own to get the parts so we can fix it.
I was Disappointment that Ford does not make the parts
I was Disappointment that Ford does not make the parts for the 2002 Thunderbird anymore. I do appreciate your honesty and trying to help me as much as I can. I’m trying on my own to get the parts so we can fix it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very happy with most recent service. Dealer had to...
Very happy with most recent service. Dealer had to install new tires and do regular 5,000 mile service. All done in a reasonable amount of time. Service guy George was very cooperative with all my requests, including using my rewards points and checking that tire pressure was correct. Friendly staff, even though I didn't buy the car there.
Very happy with most recent service. Dealer had to...
Very happy with most recent service. Dealer had to install new tires and do regular 5,000 mile service. All done in a reasonable amount of time. Service guy George was very cooperative with all my requests, including using my rewards points and checking that tire pressure was correct. Friendly staff, even though I didn't buy the car there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had body work done on my car and they did an excellent...
I had body work done on my car and they did an excellent job. They kept me informed throughout the entire process and were flexible with drop off and pick up times.
I had body work done on my car and they did an excellent...
I had body work done on my car and they did an excellent job. They kept me informed throughout the entire process and were flexible with drop off and pick up times.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have been dealing with Barber Ford since we moved to...
I have been dealing with Barber Ford since we moved to Luzerne Cnty now 12 yrs. They are very friendly, helpful, easy to deal with and their Service Dept. is A+. You call them for service and they are always very accommodating! I wouldn’t buy a Ford anywhere else!
I have been dealing with Barber Ford since we moved to...
I have been dealing with Barber Ford since we moved to Luzerne Cnty now 12 yrs. They are very friendly, helpful, easy to deal with and their Service Dept. is A+. You call them for service and they are always very accommodating! I wouldn’t buy a Ford anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealer, great service! Thanks
Had a mechanical issue with my new Explorer- the finance...
Had a mechanical issue with my new Explorer- the finance manager Rick delivered a loaner car to my home and then arranged to return my car to me after it was repaired. Excellent service!
Had a mechanical issue with my new Explorer- the finance...
Had a mechanical issue with my new Explorer- the finance manager Rick delivered a loaner car to my home and then arranged to return my car to me after it was repaired. Excellent service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.
I had a problem with my key fob and they checked it to find that there was a problem and replaced it with a new one. Great service.
Excellent service.
I had a problem with my key fob and they checked it to find that there was a problem and replaced it with a new one. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We always use Barber Ford. Service is always great and...
We always use Barber Ford. Service is always great and employees efficient and courteous. Will continue to visit the Service department keep Up the great service!
We always use Barber Ford. Service is always great and...
We always use Barber Ford. Service is always great and employees efficient and courteous. Will continue to visit the Service department keep Up the great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair