Southlake Mitsubishi

It's great to hear that Mike is someone you can trust and that he genuinely cares about your needs. Thank you for your recommendation. Your feedback is greatly appreciated!

Thank you for your feedback!

We apologize for any miscommunication. Your feedback is valuable, and we'll work to improve our transparency in the future. Thank you for bringing this to our attention.

Thank you so much for your kind words! We're thrilled to hear that Michael provided you with a smooth and enjoyable experience. We look forward to assisting you with any future purchases, and we appreciate you referring him to your family and friends. Best regards!

Thank you Gabi! Enjoy your new ride.

Thank you for your kind words! We're thrilled to hear that Michael provided you with a professional, informative, and enjoyable experience. We greatly appreciate your intention to send referrals our way.

Thank you, Tom bentley, for choosing Southlake! We're thrilled Michael provided a great deal and a family-like experience. Enjoy your new Outlander PHEV and thanks for your trust in us!

Thank you!

Awesome to hear! Glad Nick was able to help you.

We deeply regret any confusion or inconvenience you've encountered in relation to your recent vehicle purchase. Your feedback holds immense significance for us, and we genuinely welcome the chance to address the matters you've raised. First and foremost, we extend our sincerest apologies for any misunderstanding concerning the drive type of your new vehicle. We fully recognize the importance of transparent communication. Upon revisiting our records, it's evident that you personally selected this specific vehicle. Regarding the situation surrounding the vehicle's depreciated value, we empathize with your apprehensions about the negative equity proposal. As a company committed to meeting our customers' needs, we acknowledge that our attempt to propose an alternative solution did not align with your expectations. We completely grasp your frustration with the suggested resolution and the unforeseen financial impact it has caused. It's crucial to clarify that our intention was never to exploit your circumstances, particularly considering your status as a 100% disabled veteran. We deeply honor your service and dedication. Our workforce includes veterans and public volunteers, reflecting our genuine appreciation for their contributions. Your business and your insights are of paramount importance to us.

Actions speak louder than words. Just because the dealership says they sympathize or empathize with a scenario doesn’t resolve the issue at hand. It’s disgusting that the dealership’s alternative solution was to put the customer $5k more in debt on their loan and increase their payment $79/month ($5,688 through term of the loan). That’s not an alternative solution for the customer, it only is for the dealership. Regarding the specific vehicle I selected; it was selected because of the tech group and clearly stated 4WD on the homepage. I asked the BDC rep on the phone when I asked them to call me (those emails exist where she did call me as I requested). We verified trade and confirmation of it being an AWD. I didn’t get a proper walk around of the vehicle or shown anything but setting up the mobile app. Your website shows every Outlander has 4WD when in fact that is not true. The sales rep even stated in text (which I have) that they were under the impression that I didn’t purchase a 2WD and it should’ve been AWD. So who is wrong now?The responses are a lost cause at this point. I was duped for a sale of a vehicle that isn’t what I thought I was buying. End of story.