Reviews
I never had to step foot in to Felix Chevrolet, which is
I never had to step foot in to Felix Chevrolet, which is one reason why I gave Felix 5 stars. This was by far the easiest car purchase I have ever made in my life. Everything was done over email including Docusign, credit check, getting the appropriate terms needed to do the deal at all. Once all set and done, our sales guy Jonathon drove over an hour to us during traffic time to deliver the car to us with a red bow that I asked for so we could surprise our son and get photos of him with his new truck. I will be sharing our experience with as many people that I can. Thank you for such a smooth purchase.
I never had to step foot in to Felix Chevrolet, which is
I never had to step foot in to Felix Chevrolet, which is one reason why I gave Felix 5 stars. This was by far the easiest car purchase I have ever made in my life. Everything was done over email including Docusign, credit check, getting the appropriate terms needed to do the deal at all. Once all set and done, our sales guy Jonathon drove over an hour to us during traffic time to deliver the car to us with a red bow that I asked for so we could surprise our son and get photos of him with his new truck. I will be sharing our experience with as many people that I can. Thank you for such a smooth purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Michelle! We're thrilled to hear that your car purchase experience with us at Felix Chevrolet was so seamless and that Jonathon could deliver your new truck with a special surprise for your son. We appreciate you sharing your experience and look forward to serving you and your family again in the future! Enjoy your new truck! Sincerely, Nick Dubiel - General manager, ndubiel@Sierracars.com
Will not come to purchase a car from this dealership.
Will not come to purchase a car from this dealership. Customer servicer bad they will not help u
Will not come to purchase a car from this dealership.
Will not come to purchase a car from this dealership. Customer servicer bad they will not help u
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Benito. I appreciate your feedback regarding the customer service at Felix Chevrolet. We understand your concerns and would like to learn more about your specific situation. Please feel free to reach out to me directly so we can address any issues you faced. We value your input and strive to improve our services. Sincerely, Nick Dubiel - General manager, ndubiel@Sierracars.com
I am writing as a returning client to express my concern regarding the recent delivery of my vehicle. Unfortunately, I noticed that the car was delivered with damages that were not disclosed prior to signing the documentation. Upon bringing this to the attention of your team, it appeared that the concerns were not acknowledged, which was disheartening. As a loyal client, I am disappointed by this experience and wish to maintain the professional relationship we have cultivated thus far. Therefore, I kindly request a prompt resolution to this matter at your earliest convenience. Thank you for your attention to this issue. I look forward to your timely response. Steven sales manager
I’m extremely disappointed with my experience at Felix
I’m extremely disappointed with my experience at Felix Chevrolet and would not recommend them. Despite providing my pre-approval, they ignored it and used their own bank instead, without even submitting my pre-approval through my bank. This lack of transparency was frustrating and felt deceptive. Additionally, the General manager refused to remove aftermarket parts that were not installed initially, forcing me to return the next day for installation. If he did remove those aftermarket parts my bank would of approve the loans I was initally approved for. It’s clear they mislead and lie to customers to push unnecessary aftermarket parts for used cars. Save yourself the hassle and shop elsewhere. One star.
I’m extremely disappointed with my experience at Felix
I’m extremely disappointed with my experience at Felix Chevrolet and would not recommend them. Despite providing my pre-approval, they ignored it and used their own bank instead, without even submitting my pre-approval through my bank. This lack of transparency was frustrating and felt deceptive. Additionally, the General manager refused to remove aftermarket parts that were not installed initially, forcing me to return the next day for installation. If he did remove those aftermarket parts my bank would of approve the loans I was initally approved for. It’s clear they mislead and lie to customers to push unnecessary aftermarket parts for used cars. Save yourself the hassle and shop elsewhere. One star.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, and I appreciate your feedback. I understand your frustration regarding the financing and aftermarket parts. At Felix Chevrolet, we aim to provide transparent and honest service to all our customers. Your concerns about the handling of your pre-approval and the installation process are important to us. I encourage you to reach out to me directly to discuss this matter further, as we want to ensure we address your concerns. Thank you again for your feedback. Sincerely, Nick Dubiel - General manager, ndubiel@Sierracars.com
Reuben was extremely helpful with a problem I was having
Reuben was extremely helpful with a problem I was having with my car! He spent the time with me and took the car out for a drive to see the issue. Five stars! Wendy
Reuben was extremely helpful with a problem I was having
Reuben was extremely helpful with a problem I was having with my car! He spent the time with me and took the car out for a drive to see the issue. Five stars! Wendy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Wendy! We're thrilled to hear that Reuben was able to assist you with your car issue. At Felix Chevrolet, we strive to provide excellent service, and it's great to know Reuben took the time to ensure your concerns were addressed. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Nick Dubiel - General manager, ndubiel@Sierracars.com
101,000 plus for a Suburban high country .
101,000 plus for a Suburban high country . Id rather buy a hellcat Durango. These Prices are ridiculous specially after the defective 6.2.
101,000 plus for a Suburban high country .
101,000 plus for a Suburban high country . Id rather buy a hellcat Durango. These Prices are ridiculous specially after the defective 6.2.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your thoughts. I understand that pricing can be a concern, especially when it comes to premium vehicles like the Suburban High Country. At Felix Chevrolet, we strive to offer competitive prices and quality vehicles. If you have any questions or would like to discuss your concerns further, please feel free to reach out to us. We appreciate your feedback. Sincerely, Nick Dubiel - General manager, ndubiel@Sierracars.com
Excelente atenci�n con gusto de comprar mi unidad
Excelente atenci�n con gusto de comprar mi unidad Michael el vendedor muy amable y servicial Todo fue muy facil y pr�ctico con muy buena explicaci�n y servicio
Excelente atenci�n con gusto de comprar mi unidad
Excelente atenci�n con gusto de comprar mi unidad Michael el vendedor muy amable y servicial Todo fue muy facil y pr�ctico con muy buena explicaci�n y servicio
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
¡Gracias, Luis! Agradecemos mucho tu reseña y nos alegra saber que tu experiencia en Felix Chevrolet fue excelente. Estamos encantados de que hayas encontrado a nuestro equipo, especialmente a Michael, amable y servicial. Te esperamos de nuevo en tu próxima visita. ¡Disfruta tu nueva unidad! Atentamente, Nick Dubiel - Gerente general, ndubiel@Sierracars.com
I went last Saturday to buy a Polestar.
I went last Saturday to buy a Polestar. My salesperson Lily was fine but the trouble started when we got to the used car manager/purchaser guy. First he absolutely lowballed me on my car value, then when I declined the trade-in and started walking out they raised the offer by 2K but it still wasn't what I could get elsewhere. I also noticed that my vehicle was shifting HARD after he tested and drove my car to valuate it as a trade-in. When I tried to have the incident documented at the dealership just to be safe, they refused and I was given the runaround and then the whole staff there just scattered quick (mind do they followed me out of the parking lot trying to sell me a car moments before that) Upon doing some more research I think the dealerships's OBD2 scanner was probably an Autel or something like that and it messed up my car's software which is causing the jerky shifting. Now I have to waste a day and a diagnostic fee to resolve this with absolutely no help from the dealership for the problem they caused. I'm really disappointed by the complete lack of accountability and honestly regarding this and will probably look elsewhere for a Polestar ☹️
I went last Saturday to buy a Polestar.
I went last Saturday to buy a Polestar. My salesperson Lily was fine but the trouble started when we got to the used car manager/purchaser guy. First he absolutely lowballed me on my car value, then when I declined the trade-in and started walking out they raised the offer by 2K but it still wasn't what I could get elsewhere. I also noticed that my vehicle was shifting HARD after he tested and drove my car to valuate it as a trade-in. When I tried to have the incident documented at the dealership just to be safe, they refused and I was given the runaround and then the whole staff there just scattered quick (mind do they followed me out of the parking lot trying to sell me a car moments before that) Upon doing some more research I think the dealerships's OBD2 scanner was probably an Autel or something like that and it messed up my car's software which is causing the jerky shifting. Now I have to waste a day and a diagnostic fee to resolve this with absolutely no help from the dealership for the problem they caused. I'm really disappointed by the complete lack of accountability and honestly regarding this and will probably look elsewhere for a Polestar ☹️
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
Bought a brand new truck with 15 miles.
Bought a brand new truck with 15 miles. Transmission broke down took them 3 weeks to replace no loaner vechile available till 1 day before getting the truck back. Many other problems trailer brake module had a open recall that messed my brakes. And many other problems..again... BRAND NEW TRUCK had 15miles on it...and I Paid thousands out of pocket just to have a rental while they kept my truck and fixing my brakes. They sure don't care and reply with the same feed back to all complains. Heartless! Careless!! I have a lemon truck and will be looking to sue them.
Bought a brand new truck with 15 miles.
Bought a brand new truck with 15 miles. Transmission broke down took them 3 weeks to replace no loaner vechile available till 1 day before getting the truck back. Many other problems trailer brake module had a open recall that messed my brakes. And many other problems..again... BRAND NEW TRUCK had 15miles on it...and I Paid thousands out of pocket just to have a rental while they kept my truck and fixing my brakes. They sure don't care and reply with the same feed back to all complains. Heartless! Careless!! I have a lemon truck and will be looking to sue them.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our team has acknowledged this review.
They just tried to rip you off.
They just tried to rip you off. They just want their commissions off thier sales (services or repairs). They are working for themselves not for customers.
They just tried to rip you off.
They just tried to rip you off. They just want their commissions off thier sales (services or repairs). They are working for themselves not for customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Great customer service , Ruben is very knowledgeable and
Great customer service , Ruben is very knowledgeable and helpful. He when above and beyond with my service needs
Great customer service , Ruben is very knowledgeable and
Great customer service , Ruben is very knowledgeable and helpful. He when above and beyond with my service needs
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Yury! We're thrilled to hear that you had a great experience with Ruben at Felix Chevrolet. His knowledge and dedication truly make a difference, and it's fantastic to know he went above and beyond to assist you. We look forward to serving you again in the future! Sincerely, Nick Dubiel - General manager, ndubiel@Sierracars.com