Raceway Nissan of Freehold

Dear DCH Service, I am writing to let you know about my experience. I took my car to be diagnosed because I felt the transmission was slipping, it was losing power, and the ride did not feel safe. I explained all of this to you and within 30 minutes you came back and shared that it was the electrical grounds. You shared that ‘all of this was caused by the grounds and I would have to get it cleaned’. I asked my service rep if they took the car for a test drive and he said ‘no’ we just put it on the diagnostic machine. I was a bit taken a back. Yes I know I am a woman and god forbid we know a little more than where the gas tank is on the car. I asked my service rep to please take the car for a test drive (I can’t believe I had to actually ask for that), because in my opinion what was going on in my car was not just a grounds problem. Another 30 minutes passed and they found that all of the problems where based on the grounds and I was given a 500 dollar total to get it fixed. I asked ‘so this would fix the ride, the noises, the shifting, and the lack of power’, I was told yes. I decided not to do the work that day because something just told me otherwise. I paid my 130 diagnostic fee (which believe me you guys don’t deserve). I took my car to another Nissan Dealer. This is what was wrong with my car, Transmission Failure as I suspected it was slipping, My timing belt was broken (which could’ve caused me to have an accident if it snapped), and my lower control arms where broken (which was the instability that I told you guys about). How is it that another Nissan dealer was able to find all of these issues yet you guys failed to do proper mechanic diagnostics. The mechanic shared that if this car was taken on a test drive based on the noise coming from the engine, and the noises coming from the lower control arms when breaking (being broken), a good mechanic would’ve found these issues. There was nothing wrong with my GROUNDS. Go figure. I should’ve figured there was a lack of competence when on my paper from you it stated “needs clean an titening”… I am going to work with my bank to get my diagnostic fee back because you do not deserve it. Maybe next time listen to your customer instead of: 1. Thinking that the diagnostic computer can tell you everything 2. not doing proper mechanic work and investigate the issue, or did they not teach you guys that at mechanic school? Sincerely, Julie Veloz

David was excellent. He wasn't pushy...he listened to my needs and made vehicle recommendations that fit my budget. Great experience without the hassle.

The service that I received at DCH Freehold Nissan was excellent. I am glad that I got my car here. They work with you to find you the car that fits you best. I would definitely recommend this dealership to anyone and would also recommend Frank Tambone because of his above and beyond customer service.

Great experience I am a returning customer & it will continue that way. The finance manager Veysel Taner was very helpful also & not pushy like most finance managers who really push more of a sale in their office. Very prompt service. Thank you DCH!

The experience was wonderful. It was a very easy, enjoyable experience that was very close to home. He explained everything thoroughly and was incredibly helpful. It was an overall great experience.

Recently I had scheduled my Nissan Sentra for routine service. Upon arrival I was greeted by Liz Triola. I have been a customer of Freehold Nissan since the mid '90s and had not previously seen or dealt with Liz. I have to say the vast majority of my dealings with Freehold Nissan employees have been cordial and helpful. However, my experience with Liz was exceptional ! She was very professional and knowledgeable yet personable and explained my service needs thoroughly, she also suggested certain services providing me with the pros and cons of having any one of the services performed during this service appointment. There was also a minor glitch with the information concerning my car on the dealerships database which she promptly corrected. Liz's handling of my service has impressed me to the extent that I feel it was worth sharing my experience and accolades with Freehold Nissan Service Department Customers. I hope other customers that have the pleasure of dealing with her are provided with the same excellent service she provided to me. I truly hope to deal with Liz on future service appointments with both of my Nissan vehicles.

Overall I have to say the start to end service experience provided by this dealership was very well. It was a pleasure to work with the sales person and her team, who were professional and provided straightforward responses to our questions. The vehicle was delivered in the time frame promised, and was very clean. The salesperson, Maria was knowledgeable as she reviewed the vehicle options as well as the contract details. I would consider purchasing another vehilce from this dealership without hesitation.

I was kinda of nervous when I went there but David helped me find what I was looking for. My sister bought a car there the week before and she told me how nice and helpful they were. David, Chris and Sal thank you so much for everything. I love my pathfinder. I would definitely recommend this car dealer to anyone. I told other people at my job and they want to go there too.

Our experience at DCH nissan was excellent. The staff was very friendly, the pricing excellent, and the whole process was very comfortable. We will definitely use this dealer again. I have and will recommend it to anybody who is shopping for a car.

I came in to buy a new 2013 Nissan Altima, but they wouldn't even consider negotiating the price by $1000 so I could use my preapproval from Capital One Auto Finance. They proceeded to run my credit again, telling me they could get a better interest rate and ultimately a higher purchase price. I begrudgingly agreed, but then they said that my approval was for an even lower purchase price and higher interest rate... They then proceeded to try to sell me a used 2009 Maxima with 30k miles... Remember, I came in for a NEW car... So, I ended up just taking the Maxima because I needed a needed a new car.... Well, 2 weeks later they call me and say the loan won't fund? They ask me for my bank statements, which I begrudgingly provide, and they call me back later to say my income isn't sufficient (meanwhile I make $3,000 per month as a w2 employee, plus another $1000 or so on 1099).... So, humiliated I give the car back. I then got a phone call from another dealer that I had been looking on their website prior to dealing with Freehold Nissan. I contacted my credit union and found out why my interest rate went up.... They ran my credit with 20 different lenders!!!!!!!!! I had an approval from Capital One! Now, I have a loan from my credit union with a competitive interest rate and a great "new to me" car