Reviews
This was my first experience with Gerry Wood Kia and I...
This was my first experience with Gerry Wood Kia and I was so impressed with the service I received. Chris, service manager, took care of everything pertaining to my car being painted and providing me with a car to drive . I’ll definitely be back! David Harrington
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At 71 years of age I’ve seen a few car dealers, no one...
At 71 years of age I’ve seen a few car dealers, no one comes close to approaching the quality and honesty of this place. I’m 45 minutes away in WInston Salem but will go nowhere else for my service, minor or major. Outstanding in every respect!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very Happy
Due to an auto accident we were in need of a replacement as soon as possible. We explained our situation to Martin and he gave us information to help us out. After doing our homework and deciding what Kia's we narrowed it down to we went back to Martin. He assisted us to what was on the lot of our picks. He explained everything and even found a way for us to bring the Kia home that same day while waiting on the insurance to forward a check. Thank you Martin as you made our day a very happy and pleasant day. Everyone one we came into contact with during our purchase is awesome! After the purchase Martin walked us through everything on our new Kia and made sure we had all our questions answered. We could not have asked for better service cause we sure had it ☺
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
One of the best service departments I have ever used. I...
One of the best service departments I have ever used. I drive 45 minutes away just to use them. They are friendly,honest, prompt and all around great to work with. I would highly recommend this dealership. They were great when we bought our car and have been great to work with ever since.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'M PART OF THE KIA FAMILY
I've had my Kia Rio for 7 years and Gerry Wood Kia has been my "go to" place for any car issues. The oil change service is always great and quick. They keep me abreast of what maintenance is due, what can wait and even explain why certain things need to be done. When I first bought my car, I had second thoughts about the purchase of the extended warranty and returned to the store. The gentleman that handled the financial part of the transaction sat down and listened to my concerns and acknowledged it was a lot of money. Then he explained why it was a good investment and told me even he and the mechanics at Gerry Wood buy the warranty because of the cost of computer replacement. Any other place would have said "Too bad, you're stuck." So, yes, I feel I'm part of the Kia Family because Gerry Wood Kia treats me like family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome service. Great deal. Even got more features than...
Awesome service. Great deal. Even got more features than asked for but did not have to pay extra, You get a good vibe when visiting and car shopping. They are willing to work with you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gerry Wood Kia has very friendly and non high pressure...
Gerry Wood Kia has very friendly and non high pressure atmosphere. The salesman Martin welcomed us and offered us water and coffee several times while we were there. He went and got the car, we test drove it and went in to negotiate a deal. Very pleased with the deal we got on our 2019 Sorento EX V6. Will get our business when it’s time to buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great
Great job on the way that you helped us with a new vehicle. Very good price and we got to buy local thank you very much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil Change
My oil was leaking due to a mistake from the original place of purchase and Kia towed my car to their service shop and the work was completed within the time frame quoted. Awesome communication and my car was back to perfect when I picked it up!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil and filter change
The service was excellent and the wait time was within an hour and the service rep. went over everything that was done and what might be needed in the future. They were very friendly and helpful and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair