Audi Nashville Downtown

I had one of the worst car buying experiences here. I was ready to purchase a 2022 BMW M440i xDrive – loan secured, price agreed, and I even flew from Illinois to Nashville and took a day off to finalize the deal. When I arrived, the driver’s door was making a loud clunking/popping sound. After doing my own research, I learned this is not a common BMW issue. To make matters worse, I went back and re-watched the walkaround video the salesman sent me a week prior, and the noise was already there. That means they knew about the problem and never disclosed it. I asked to have the car inspected at a nearby BMW service center. The technician confirmed the issue, and when he tried to tighten the hinge, the bolt head snapped off, leaving it stuck in the door. The repair would take days, which wasn’t an option since I live out of state. I then offered a fair solution: fix the problem and ship the car to me. The GM admitted shipping would cost $700 but insisted I pay half, even though I had been lied to and inconvenienced. The GM was condescending, dismissive, and kept pressuring me to just take the car as-is, claiming it would be covered under warranty (which it wouldn’t, since the repair had been tampered with and not completed). Their attitude was essentially “you flew here, so you’re leaving with the car.” In the end, I walked away without the car after wasting over $600 on flights and an entire day of my time. This dealership is not honest, not transparent, and certainly not customer-focused. I would strongly caution anyone considering buying a car here.

BUYERS BEWARE OF HIDDEN FEES! I have fortunately never had a bad experience like this before. I was interested in a vehicle and i was okay with their asking price. I got everything squared away on my end and they wanted to sell the car by the end of the month, so I was willing to jump through hoops to help them by taking PTO from work, buying a plane ticket, hotel, and all the gas and time for a 12 hour drive home. When they sent over a cost estimate there was a $995 charge for PermaPlate w/ Road Vantage. I asked what this was and they said it’s an exterior/interior coating/service they apply to their vehicles before they sell them. I told them I will buy the vehicle for what they’re listing it at if they remove the hidden fee and they would not accept my offer or even counter. They’re adding a profitable, non negotiable coating/service to their vehicles that you can’t opt out of. I told them I would pay exactly what they’re listing the car for and they wouldn't accept or even counter. They hit me with all the normal salesman lines like “we’re already losing money” and “our vehicle is priced perfectly within an 500 mile radius(I bet they didn’t compare their vehicle cost with the $995 hidden fee”. Now, the next day after this experience they raised the vehicle price by $500(maybe because it’s getting a lot of attention?). This is by far the worst experience I’ve had and I found them to be very disingenuous with their hidden fees and tactics.

terrible like most dealerships ... took 3 weeks to reach out to me by then car was sold...SMDH

Was told the vehicle I wanted was ready to test drive, when I left work to see it, it turned out to be an entirely different vehicle in the wrong color. When I tried to explain the vehicles I was comparing, Megan told me I wasn't a serious customer because they were too different (actually, all 3 were German sedans). Trying to get a lease offer was like pulling teeth, and the dealer manager refused to answer any followup questions. Stay far away from Audi dealerships.

Was told the vehicle I wanted was ready to test drive, when I left work to see it, it turned out to be an entirely different vehicle in the wrong color. When I tried to explain the vehicles I was comparing, Megan told me I wasn't a serious customer because they were too different (actually, all 3 were German sedans). Trying to get a lease offer was like pulling teeth, and the dealer manager refused to answer any followup questions. Stay far away from Audi dealerships.

I went back 4 times for the same issues. Service was pretty poor. 7K into my Audi and when they gave it back to me the hood was broken. I now have a Subaru WRX. These guys were really difficult to work with. Brentwood was not as bad.

Didn’t show how to work the dash just as radio and so on about the ins panel