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New (888) 449-4314 (888) 449-4314
Used (888) 829-8181 (888) 829-8181
Service (516) 888-4729 (516) 888-4729

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Reviews

4.6
(486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Took my MME in for a recall and another issue.

Took my MME in for a recall and another issue. Service advisor Steve is fantastic; he kept me updated until I got my car. Everything was fixed as promised. I want to point out that MJ, who answered the phone, was very helpful and made sure I was able to speak to Steve. Very nice to have someone like her go above and beyond.

5.0

Took my MME in for a recall and another issue.

Took my MME in for a recall and another issue. Service advisor Steve is fantastic; he kept me updated until I got my car. Everything was fixed as promised. I want to point out that MJ, who answered the phone, was very helpful and made sure I was able to speak to Steve. Very nice to have someone like her go above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

steve, our service advisor was very helpful.

steve, our service advisor was very helpful. Will definitely recommend to friends and family. Thanks

5.0

steve, our service advisor was very helpful.

steve, our service advisor was very helpful. Will definitely recommend to friends and family. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Jennifer was exceptional and very fast.

Jennifer was exceptional and very fast. I was seriously disappointed a year ago bringing my car in and did not want to come back. I had to go for a computer issue, and a recall, but Jennifer and the mechanics there were excellent.

5.0

Jennifer was exceptional and very fast.

Jennifer was exceptional and very fast. I was seriously disappointed a year ago bringing my car in and did not want to come back. I had to go for a computer issue, and a recall, but Jennifer and the mechanics there were excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Always prompt and polite, clean and good feeling about

Always prompt and polite, clean and good feeling about their honesty. Personnel friendly and helpful

5.0

Always prompt and polite, clean and good feeling about

Always prompt and polite, clean and good feeling about their honesty. Personnel friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Very helpful Ali the used car manager with buying and

Very helpful Ali the used car manager with buying and fixing if needed and kindness

5.0

Very helpful Ali the used car manager with buying and

Very helpful Ali the used car manager with buying and fixing if needed and kindness

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive feedback about Ali. We appreciate you taking the time to share your experience with us!

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5.0

Very courteous and professional and kept me informed on

Very courteous and professional and kept me informed on car servicing. My scheduled appointment was on time.

5.0

Very courteous and professional and kept me informed on

Very courteous and professional and kept me informed on car servicing. My scheduled appointment was on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! If you have any other feedback or questions, feel free to reach out.

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5.0

Communication via text we seamless and the repair appears

Communication via text we seamless and the repair appears to be all good so far. Thank you Jennifer!

5.0

Communication via text we seamless and the repair appears

Communication via text we seamless and the repair appears to be all good so far. Thank you Jennifer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share your experience! We appreciate your feedback and hope to serve you again in the future.

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5.0

I had a recall from Ford and took it to my local dealer.

I had a recall from Ford and took it to my local dealer. Service was very courteous, prompt and professional.

5.0

I had a recall from Ford and took it to my local dealer.

I had a recall from Ford and took it to my local dealer. Service was very courteous, prompt and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our service team at Ford. We appreciate your feedback and hope to serve you again in the future.

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5.0

as a new customer to Biener Ford, I was treated to a

as a new customer to Biener Ford, I was treated to a standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to having my vehicle serviced at Biener.

5.0

as a new customer to Biener Ford, I was treated to a

as a new customer to Biener Ford, I was treated to a standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to having my vehicle serviced at Biener.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Biener Ford as your service provider. We appreciate your trust and look forward to serving you again in the future.

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5.0

Andre was wonderful .

Andre was wonderful . Made everything super easy and quick . Our son loves his new bronco sport

5.0

Andre was wonderful .

Andre was wonderful . Made everything super easy and quick . Our son loves his new bronco sport

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. We're thrilled to hear that you had a wonderful experience with us and that your son loves his new Bronco Sport. If there's anything else we can assist you with, please don't hesitate to reach out.

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