Biener Ford

Steve Tomaski had patience and did an excellent job servicing my truck! I highly recommend him!

Steve Tomasik was the gentleman who handled my check in and made sure all the repairs were completed. He was knowledgeable , friendly, helpful and expedited my repair. I was initially hesitant to bring my car to Bienener Ford but because Steve explained everything that was to be done and also when the repair was finished, Now you have me as a customer for life !! Thank you Steve Tomasik for making my first experience at your facility a GREAT one. You are the "BEST" !!

Overall great experience. I was interested in purchasing a preowned expedition. The sales staff were extremely accommodating patient and willing to go the extra mile to make sure the deal got done. And particular Andre was great to work with, and I would highly recommend them.

Brought our company Ford Transit 350 in for side view mirror replacement, Stev Tomasik was great. He took care of us by scheduling right away and took care of our needs in a professional manner. Highly recommend Biener Ford for service.

DO NOT ever purchase a car from Biener Ford, especially a used vehicle. They will tell you anything so you purchase the car and it will all end up being a lie. I came from over 5 hours away to purchase a vehicle and spoke with my sales person and the manager multiple times before arriving. Over the phone, they told me that the car was certified, that it would have a full inspection and that things like tires and brakes were guaranteed to have 60% life left on them. Within their exorbitant list of fees is a $1200 safety inspection fee. Despite all of this, they sold me a car with front tires so bald that when i took it to the shop to be replaced, they said if we had hit one pot hole the tires would've blown out and we could've been in a severe accident. In addition to this, we later found out the back tires were so low they would not pass inspection. The front wheels were also bent and the air conditioner in the car did not work. I spent close to 20 hours on the phone with upper management of Biener ford requesting a refund for these issues given i paid so much money for their "thorough safety inspection". After two weeks and many many phone calls, they only agreed to a partial refund. This dealership is a disgrace. They are doing FRAUDULENT business. They have been reported to Ford Motors, the DMV and the BBB. 

Service here is exceptional. The people are understanding and efficient. Waiting area was very inviting and clean. From the moment I checked in to checking out the experience was spectacular. Kudos especially to steve tomaski in service!! The manager in parts was knowledgeable and extremely helpful. Great dealership.

I have bought dozens of cars over the years, new and used, from dealers and private sellers across 4 states. I have to say this was by far my worst experience. We came to an agreement on price and when I picked it up the paperwork didn't break out the taxes. Unfortunately for me I signed and didn't realize the problem. I started by talking to the salesman who referred me to the manager (M.Ali) who said I'm SOL, so I called the General Manager of Used Cars. He seemed to actually care until he sent me back to Ali and said Ali would "make it right". Ali said he would talk with the salesman and between them straighten it out . Never called me back. Next call came from Leo Director of used cars. Leo left a message at my office to call him. Over the next 3 or 4 days I called him 6 times and left messages with no return call. They ended up costing me $1000.00. I should have read all the bad reviews ahead of time. They are the poster dealer for what you think of when you think typical shady, screw the buyer dealer. Steer clear, once they have your money you become useless to them. I'm sure the will respond with how sorry they are and how they want me to call so that they can make it right. Don't believe ANYTHING they say. CROOKS

Deceptive and non-responsive. I brought my car for simple service (oil change and tire rotation) while I waited. Thhis was pursuanbt to a Ford maintenance plan. Biener advertises quick service while you wait. After about 2 1/4 hours I inquired about the status of my car. I was told they had not even started the service. When I complained about that to the service manager I was told to take my car and have it serviced elsewhere. Biener refused to honor the service plan (breach of contractr) and service my car. When I brought this to the attention of management, I was ignored. A very frustrating and disappointing experience! I would not recommend to anyone.

I had Eric as a salesman i purchaed the vehicle almost completly online as i was over 8 hours away the price and information given was completly accurate with no hidden fees or anything new added when i show up to pick up the vehicle he provided excellent customer service and i would purchase again from this dealership one of the best experiances i have had purchasing a new vehicle

it was a very pleasant experience. very helpful and knowledgeable and on time enjoyed the visit