Reviews
I just purchased a Infiniti QX 60 from Motor Werks in
I just purchased a Infiniti QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the fantastic feedback, Kevin! We're so glad Mark and Lorena made your car-buying experience enjoyable and efficient. We appreciate your loyalty to Motor Werks, and we’ll be sure to pass along your kind words to them. Enjoy your new Infiniti QX60, and thanks again for recommending Mark!
I just purchased a Infiniti QX 60 from Motor Werks in
I just purchased a Infiniti QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic feedback, Kevin! We're so glad Mark and Lorena made your car-buying experience enjoyable and efficient. We appreciate your loyalty to Motor Werks, and we’ll be sure to pass along your kind words to them. Enjoy your new Infiniti QX60, and thanks again for recommending Mark!
I'd be very careful.
I'd be very careful... After several convos and reassurances of no surprises. I made the nearly 12 hour round trip to purchase with cash a "beautifully well maintained" low mileage vehicle. This car was misrepresented to get me there. It wouldn't pass a simple safety inspection, had several undisclosed paint concerns, and didn't even have a key to the door. They clearly provided false info to CarFax about maintenance performed by their service shop.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely regret that your experience did not meet expectations. At Motor Werks INFINITI, transparency and customer satisfaction are priorities, and we take concerns like these very seriously. We’d appreciate the opportunity to address this further—please reach out to us directly at aKeric@motorwerks.com so we can work toward a resolution. Thank you for bringing this to our attention
Mark Smith was a pleasure to deal with.
Mark Smith was a pleasure to deal with. The sales manager Lorena Mena was also very professional and accommodating. They have earned my business and you should give them a chance to earn yours.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We’re thrilled to hear that Mark Smith and Lorena Mena made your experience so positive. It’s our goal to always provide exceptional service, and we’re grateful for your trust. If you have friends or family in the market for a vehicle, we’d love the opportunity to help them as well. Referrals are the highest compliment we can receive! Thank you again for choosing Motor Werks INFINITI!
Was planning on visiting other dealerships but passed by
Was planning on visiting other dealerships but passed by MotorWerks and decided to stop in since I was there already. I'm glad I did. I was only going to stay for few minutes, but ended up being there for over two hours. Mark Smith helped me out and long story short, they didn't have what I was looking for (I'm very picky about cars) but we did test drive a few just to be sure. All I can say is this is a dealership where you don't have to deal with the typical "car dealership" nonsense. Straight forward and nice people. Next time I'm in the market for a car, MotorWerks will be my first call, because of people like Mark.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback on your buying experience with Motor Werks Infiniti and Certified Client Advisor, Mark Smith. We are thrilled that our Automotive Autoplex caught your eye and that you enjoyed our low pressure environment and were able to find your next vehicle. Driven by You.