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Motor Werks Infiniti

(698 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (847) 416-2429 (847) 416-2429
Used (847) 416-2776 (847) 416-2776
Service (847) 416-2426 (847) 416-2426

Reviews

(698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Infiniti from DealerRater.

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Purhased Used Vehicle

I worked with Stephen Wink, Malik Hussain, and Russard Grant at this dealership and had a nice purchasing experience. I scheduled a test drive with Steve after work and I did not have to wait long. The drive went smooth and I was allowed to take as much time as I needed to get used to the car. Afterwards, all 3 of us met to discuss numbers and, while you can always second guess whether or not you got a good deal, I felt like we had come to a good agreed upon transaction. The financing paperwork took a bit of time, but I've almost come to expect that at all dealerships since it can take awhile to get all the documentation together. I need to go back to pick up some items that needed to be ordered, but overall, I felt like this was a good buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you enjoyed your experience with us and the INFINITI team. We appreciate you sharing your feedback on Steve and the buying experience he provided. Thank you for choosing us to earn your business. Enjoy and Welcome to the Circle.

Great experience

Sales manager : Amar & car salesman: Ali were both patient and worked hard to make a deal. Would recommend this dealership & might come back after lease is up.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback on your experience with us and Ali. We appreciate you choosing us to work with us. We look forward to working with you in the future. Enjoy. Welcome to the Circl,e

Easiest New Car Purchase

My wife and I just had the best new car purchase experience that we probably have ever had. Mark Smith was our salesman and exhibited professionalism that I have rarely seen in any industry. Mark took the time to find out what kind of vehicle and features we wanted with no high pressure sales pitch. No only did he close the sale but he actually followed up with us several days later make sure the the service department scheduled an appointment with us to add a option we purchased with the car. This type of follow thru from a salesman is not the norm. I would highly recommend when shopping for a new Infiniti that you seek out Mark Smith and the Motor Werks team in Barrington, IL. Malik Hussain also was instrumental in working with Mark to find us the best vehicle at the best price. Just a great purchasing experience overall thanks to Mark Smith.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the experience that Mark and Malik provided you in assisting you in the purchase of a new vehicle, Thank you for choosing us to earn your business and taking the time to share your feedback with us. Enjoy and Welcome to the Circle.

willing to go above and beyond to make customers happy

Wonderful experience!! It was a pleasure working with Steve and Lorne. Both were very helpfully and did everything possible to make us happy. No hassle negotiation and very upfront.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business and the for taking the time to share yur feedback on your experience with us. We are thrilled you enjoyed working with Steve and Lorne and the assistance they provided. Enjoy and Welcome to the Circle.

Wonderful Customer Service

With our baby daughter along, they were patient, understanding, courteous, and made every effort to expedite our purchase. I was very appreciative of the atmosphere in the Infiniti showroom, the music was just perfect, the right volume, and comfortable to be around for the few hours we spent there. Steve was our salesperson - he has learned very well from his father. Honesty, trust, and understanding the customer on a personal level goes along way! Thank you! One thing...a chair in the women's bathroom to nurse a child would be helpful. Steve carried his chair in for me - such a gentleman! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled you enjoyed your experience with us and Steve. We strive to provided the best experiences for our customers and their families. We appreciate your feedback you provided. Enjoy and Welcome to the Circle.

Darrin Was Great

Darrin worked very hard to help us put together a good deal. Over the period of several days, Darrin kept the communication going, and involved whomever he needed to help make it happen. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the buy experience and assistance that DJ provided. Thank you for taking the time to share the experience and your feedback with us. Enjoy and Welcome to the Circle.

Excellence and professionalism!

We had a great experience with Motor Werks Infinity and DJ (Darrin Davis). We worked with DJ to buy our Infinity Q50. We were very impressed by his professionalism and customer service. It was clear that DJ truly cares about his customers and their satisfaction. He provided us with outstanding service and attention. This is how great relationships are formed. Thank you DJ! We love our Infinity Q50. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Nina! We are thrilled you enjoyed working with DJ and the buying experience that was provided for you. We appreciate you taking the time to share your experience and feedback. We strive to exceed our customer expectations and excite the buying experience. Enjoy and Welcome to the Circle.

Helpful and Patient

Rashard, Lorne, and Steven were helpful and patient throughout the entire process. This is the second car we have leased through them, and we will def. be back in a few years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us for you 2nd lease. We appreciate you sharing your feedback on your experience. We are thrilled you enjoy working with us, Lorne, Steve and Rashard. Enjoy and Welcome to the Circle.

Quickest purchase ever

Worked with DJ this weekend to buy a car that I had no intention of buying! but DJ found one that fit my budget that had everything i wanted in it and Malik and Rashard got me approved! The whole process was so quick and easy and they were very nice, accommodating and answered any questions I had. Thanks guys!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to work with. We are thrilled you enjoyed the experience that DJ, Malik and Rashard provided you. We appreciate you sharing your feedback with us. Welcome to the Circle.

Great experience!

Very helpful and patient during the whole process. Excellent feedback when answering questions. Very friendly and great at explaining everything in detail. Darrin made the whole process very easy, start to finish! Would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Darrin and the team and the experience they delivered. Thank you for choosing us to earn your business. We appreciate you taking the the time to share your feedback. Welcome to the Circle.