Reviews
Write a reviewDwight
Great place, had a chance to work with neil in service the experience was great. Keep up the good work infiniti of charlotte.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dwight, thank you for the wonderful review. We are happy Neil was able to meet your highest standards of service. We look forward to working with you again. Thank you for your business.
Happy, Happy!
Excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for thew wonderful review! We are pleased your had a wonderful car-buying experience with our team and we look forward to working with you again.
Infiniti of Charlotte
From start to finish, we had a fantastic car buying experience. The dealership is clean, modern and bright. Upon our arrival we were greeted by the General Manager; Jimmy Herlocker who introduced us to our Sales Consultant, Rodney Marsh. Rodney was a true professional and very knowledgable. He worked with us throughout the entire buying decision . Each person we encountered was friendly and professional. The dealership itself works on more of a "no haggle" premise which I believe enhances the consumer experience. In the end, we purchased the exact car we wanted at a fair price and enjoyed the entire process. If you are in the market for an Infiniti product, we would highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alexandra, thank you for the kind review. We are pleased to read we met your highest standards while shopping for a new car. We will pass along your praise to Rodney. He will be happy to hear you had a wonderful time while working with him. Thank you for your business and we appreciate your recommendation.
Great Experience
Great buying experience. Chris was great to work with. Low pressure to buy. Good atmosphere. Enjoyed the whole process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thank you for the wonderful review. We are pleased to read our car-buying expense was an exceptional one. We will pass your praise along to Chris. He will e happy to hear your felt comfortable throughout the entire visit. We thank you for your business.
Thank You for Excellent Service
Thanks so much for your excellent service of my Infiniti QX60!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Traci, thank you for leaving this wonderful review! We are thrilled to read you had an excellent service visit for your QX60! We look forward to working with you again.
Excellent Customer Service
Rodney was awesome! He was easy to work with and kept us laughing the whole time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stephanie, thank you for letting us know your experience with Rodney was top-notch. We strive to offer an exceptional experience and we are proud Rodney kept you laughing the entire time. Thank you for your business and we look forward to working with you again.
Service
Bryan was very professional and helpful. The dealer opened on time, provided a nice loaner and recommended further services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harold, thank you for the wonderful review. We are pleased to read you had an exceptional experience with Bryan during your service visit. We will pass along your praise to him. Thank you for your business and we look forward to working with you again.
Infiniti Experience
Excellent experience with dealership in repair of my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jim, thank you for the wonderful review. We are happy to read you had a great experience while your car was being repaired. Thank you for your business and we look forward to working with you again.
Infiniti of Charlotte
Very courteous and thorough. Showed me the repairs when I picked up car and carefully asked if I had an questions or concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judi, thank you for the wonderful review. We are pleased to have met your highest standards in our service department. We strive in going the extra mile and we are thrilled to hear you experienced our goal form our team. Thank you for your business and we look forward to working with you again.
2014 C-Series Mercedes
Our experience with Carlos was exceptional. We felt he was honest and forthright with us. He was very professional and knowledgeable. He explained everything thoroughly. We did not feel at any time that he was deceptive as we felt with another dealership. We appreciate your company hiring people with such integrity. Thank you, Anthony and Gloria Strickland
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gloria, thank you for the wonderful review. We are happy Carlos met you and your husband's highest standards during your car-buying experience. We know how exciting it is to drive off the lot and we are happy to have shared the experience with you. We will pass along your praise to Carlos and our te am. Thank you for your business and have a wonderful holiday!