MetroWest Acura

Real customer review... Unfortunately, they have unreliable staff, go somewhere else to service your Acuras. I made an appointment to replace the fuel pump. I was on time to drop off my car. The service agent (Jacob) said it will take two hours to replace the part. About 1.5 hours later I texted him to confirm if we are good with the pickup time as discussed. The guy calls me back and says that they do not have my part pointing out that it's the parts manager's fault. So, they had my car for 1.5 hours and did not know that part is not available. What an unprofessional bunch. It turns out that they found out that the part was not ordered 1 hour into my appointment. It's a service agent's job to verify if everything ready for the customer to receive the service. If they did not receive the parts, they usually give you heads up asking to reschedule the evening before if early appointment or the morning of. I previously owned Toyota for 15 years and never had this issue with Toyota services. I wasted a good part of my workday on dealing with Acura staff who is disrespectful and hands down unprofessional.

I purchased my 2024 Acura RDX on October 22nd and have been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie Pimental was so helpful and professional answering all my questions and request that I end up making the deal. Feeling confident that I made the correct decision. I highly recommend Stephanie and not only thru the purchase was so helpful but since then I have contacted her a few times asking her questions on my vehicle and she is prompt with answering and assuring me I am taken care of.

I am extremely disappointed with my experience at this dealership. The car they sold me broke down twice within the first week. They provided a loaner car for a month but couldn’t fix the issue. In the end, they sold me back my own trade-in! To make matters worse, I’ve been waiting over a month for a reimbursement check of over $3,000. This has been a frustrating and unacceptable experience.

I purchased a vehicle from MetroWest Acura last month and had the perfect experience . My sales consultant was Stephanie. She was eager to help me get a good deal and understand the features of my new vehicle (my last vehicle was 2014)… I had no safety features that Acura offer. Steph taught me how they operate, and how to customize. I was nervous to have all of the bells and whistles. by the end of the visit was comfortable and confident with everything I learned. am grateful she went above and beyond with her service!!! Thank you to her managers too. I highly recommend this dealership and especially Stephanie in sales

Sales and finance fantastic. That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and when he did kept saying he was going out of his way. What else do you want me to do. You don’t even take your vehicle here anymore keep in mind I’ve got 50000 miles on a 2020 and did 2 oil changes elsewhere. Everything else was done at your dealership. Also all I needed was a new wheel lock remover. Cause the one in my vehicle wasn’t for my vehicle which I bought brand new from you. And never had my tires done by anyone else. All you claimed was you use a universal tool to take them off. But why was mine wrong to begin with and when you gave me new to me it was so stripped and used tire shop would not use do to the didn’t want to damage anything. Then when called back got the oh you can pay for one 100.00 plus dollars. Or buy your tires here and we can help. I call bulls*#t….. All I want is correct new key as lost or misplaced at dealership anyways.

Stephanie was very helpful during my vehicle purchase. I would highly recommend her if you are in the market to buy a new car!

Stephanie stands out as a brilliant gem at MetroWest Acura. Her exemplary approach focuses on understanding and delivering, rather than pushy sales tactics, and she showcased impressive expertise in Acura's lineup while skillfully personalizing my vehicle's features. If honesty, professionalism, and a seamless journey top your priorities, Stephanie's the sales professional you want to work with.

Stephanie Pimental was really pleasant and easy to work with. She went above and beyond to show me all the cars I was interested in and helped me purchase my dream car.

Tyla is a no-pressure salesperson who is thoroughly knowledgeable about the vehicles. This girl has done her homework! She was very patient with us and we actually bought an Acura Integra on our second visit.

Stephanie Pimental was extremely obliging. Went out of her way to address our concerns very pleasantly. It was a great experience working with her and she was meticulous in get to know her understanding of us and needs. Her interest in us and seeking to find out what we really want to do or what is important to us was refreshing