McGrath BMW of Elmhurst

BMW of Elmhurst changed my oil last year. During this time, they installed the screw crooked, and over tightened this, stripping the screw. Chris Herrera, the service advisor, admitted fault on BMW of Elmhurst and said they were just waiting on approval to comp the repair. Now he is saying that "upper management" is saying no, because they cannot confirm they were the last people to work on it. With all the technology in these cars, I feel that you can tell. You and your company should do the right thing and fix your mistake.

This is the worst dealership in the business. The most incompetent staff,managers and mechanics I’ve ever dealt with! Avoid them at all cost! Horrible service department! Horrible service managers! They just try to up charge and use fraudulent tactics to scam you out of money!! Your bumper to bumper warranty is absolutely useless if you go to Elmhurst bmw!! You will never end up paying a deductible. There will always be added costs and fees cause of their corrupt practices!! They want 10, out of pocket costs for my recent visit. For a truck with a 5 year 100,000 mile bumper to bumper warranty…. Mind blowing….. McGrath auto group is trash! Avoid them!! Go to Perillo or Patrick bmw in the Chicago land area….

Great service. Updated as to the status of work being done. I recommend their service to my friends.

Perfect Gentleman.Professional and he was very knowledgeable with questions pertaining to my Vehicle.Great Salesperson

The service department goes above and beyond to assist customers in every way possible. Friendly and friendly expedient service.

I had great experience 👍🏻 All was done really quick and professionally They scheduled repairing near my office I even didn’t need to go to service Highly recommend👌🏻

I recently purchased a 2026 BMW X5 from Elmhurst BMW and had a fantastic experience from start to finish. The entire team was professional, knowledgeable, and respectful of my time. The buying process was smooth, no pressure, and everything was clearly explained. My salesperson was responsive and helpful, making sure I was comfortable with every detail. The dealership was clean, well-organized, and welcoming. I highly recommend Elmhurst BMW to anyone looking for a quality vehicle and a stress-free purchase experience.

Great dales service and attention to details Mr. Michael Banach helped us to choose the second model now ….strongly recommended

Great experience with the service department. They kept me informed on what was happening with my vehicle.

The staff was very courteous, and service was prompt. The waiting area was clean and well appointed. Thanks for a very good experience!