International Motor Group

I had a terrible experience with this dealership and would not recommend them to anyone. I drove over two hours to look at an X3M Competition, only to be met with frustration and dishonesty. During the test drive, I noticed several issues with the car, such as mismatched tires, water in the headlights, curbed wheels, and a missing tow hook cover. I wasn’t even asking for a discount—just pointing out the flaws—but instead of addressing these concerns professionally, the manager became defensive and outright rude. The manager took it upon herself to criticize my trade-in vehicle (which is slightly modified), claiming it would cost her $300 to swap my aftermarket wheels with the factory ones. This is absurd, as the factory wheels already had tires mounted and balanced. Swapping wheels is no different than a basic tire rotation and takes 15-20 minutes max—not two hours, as she falsely claimed. This shows either a complete lack of knowledge about cars or an attempt to manipulate the situation. Before I came to the dealership, I specifically asked if the car had two keys. The manager admitted it didn’t but promised to “throw in” key protection and told me, via text, that after 90 days I could simply report the missing key as “lost” to get a replacement for free. This is blatantly asking a customer to commit fraud, and I have text messages to prove it. Her lack of professionalism and honesty was alarming. The fact that she needs to drive 1.5–2 hours to work because she can’t find a job closer to home should have been a red flag. This dealership needs to replace her or take serious steps to remedy this situation. Save yourself the time and frustration—go elsewhere. This went from me going home and coming back to buying it ( I had my 4 year old with me who was tired) to walking away frustrated. Michael was professional and even disagreed with Kayla with her quote in price. Dealership didn’t even call to apologize or admit she was wrong. FYI Warwick BMW has an alignment, tire rotation and balance special for $250. Far beating your $300 quote to do a tire rotation with your service department.