Volkswagen Of Fairfield

Review Title: Sold Me a Lemon – No Accountability Rating: ★☆☆☆☆ I purchased a vehicle from Volkswagen of Fairfield, and it’s been a nightmare ever since. Within a short time of ownership, the car started having serious issues. I brought it in for repairs over a week ago, and not only has nothing been fixed, but communication has been almost nonexistent. At this point, I believe they knowingly sold me a lemon. I expected more from a certified Volkswagen dealership. If you’re considering buying from this location, proceed with caution — in my experience, they do not stand behind the vehicles they sell or prioritize their customers.

I received a recall notice and a $50 gift card for a 2019 Atlas. I’ve never owned a 2019 Atlas or any other VW. I called the dealer to find out how they got my name, thinking someone stole my identity. I spoke to three different employees - one each in sales, service, and finance, as well as someone in the corporate office. No one could tell me anything, other than it could be a marketing scam. I then emailed the GM, Ivan Figueroa, since he was never available to take my call, but received no response. Where is the customer service? And why isn’t anyone being honest about the mailings? Why hasn’t the GM answered my emails?

Brent was extremely knowledgeable and helped me through the entire process which was an enjoyable experience. Would highly recommend him?

Alexi Alfaro was as down to earth and helpful as possible. Even though the dealership has a whole can be a bit overwhelming , with technology and its communication approach. Alexi Alfaro made up for it by not being to pushy. She kept it 💯 and as honest as possible. The overall experience would have been great. But the dealership needs to tone down on the amount of different interactions it has with one client. Keep it simple and not too much

Candy did an excellent job, all around with our purchase in January 2025. We saw the ad for the vehicle on the Internet in my 19-year-old contacted them. Fortunately, Candy was a sales person. Oh, she began discussions with, and three days later, signed the contract and drove off in the vehicle. I believe Candy went above and beyond the normal realm of salesperson, as she gave great advice to my 19-year-old concerning insurance, titled documents and in general. It was a pleasure doing business with her, and we would highly recommend Volkswagen at Fairfield and sales employees such as Candy to all our friends.

Alexi did a great job going over everything and making sure we got the best deal we could! Definitely would recommend her in a future sale for a used or new car

Great experience! Everyone was so nice and knowledgeable and really took the time to help me find my best option.

Shout out to Kenneth Schroeder - I was shopping for a used car and he was professional, knowledgeable, and efficient. Their ONE Price Person Hour philosophy makes car buying pleasant and efficient. I didn't end up buying for other reasons, but I highly recommend Kenny!

I purchased a used 2021 Volkswagen ID.4 back in April, and while this review is overdue, I couldn’t let my experience go unmentioned. From the moment I expressed interest in the vehicle, Mike, the Sales Associate, stood out as an exceptional professional. Mike greeted me with genuine courtesy and ensured I felt comfortable throughout the process. The test drive was a fantastic experience, thanks to his deep knowledge of the ID.4. He was thorough in explaining the features, performance, and benefits of the car, which made me feel confident in my decision. When it came to purchasing, Mike's honesty and transparency were truly refreshing. He worked with me to find a price that aligned with my budget without any pressure or gimmicks, making the entire process seamless and stress-free. What truly sets Mike apart, however, is his post-purchase care. Even months later, he continues to provide outstanding customer service. Any time I have a question, he responds promptly and with the same level of attentiveness as he did on day one. His dedication to ensuring customer satisfaction is rare and deserves recognition. Thank you, Mike, for making this such a positive experience! If you’re considering purchasing a vehicle, I wholeheartedly recommend working with him—you won’t be disappointed!

Alexi did a FANTASTIC job communicating about the latest deals and offers. The staff AMAZING!