Grubbs Acura of Tulsa

We purchased an Acura MDX mid January and have yet to receive our title 3.5 months later. We have been given every excuse in the book. Finally, it was admitted that the ball was simply dropped. Everyone from sales to upper management has been dishonest and passive. The vehicle cannot be driven, as it is not titled or tagged to us, yet we have not been delinquent on a payment. They have offered nothing but to pay for a ticket, if we get pulled over. Is that a joke? No one has responded to my calls or emails in over a week now. We also purchased a certified pre-owned vehicle but were attempted to be charged for service as it was not listed as CPO. The whole experience has been frustrating and is ongoing.

We purchased an Acura MDX mid January and have yet to receive our title 3.5 months later. We have been given every excuse in the book. Finally, it was admitted that the ball was simply dropped. Everyone from sales to upper management has been dishonest and passive. The vehicle cannot be driven, as it is not titled or tagged to us, yet we have not been delinquent on a payment. They have offered nothing but to pay for a ticket, if we get pulled over. Is that a joke? No one has responded to my calls or emails in over a week now. We also purchased a certified pre-owned vehicle but were attempted to be charged for service as it was not listed as CPO. The whole experience has been frustrating and is ongoing.

My wife and I were very pleased with Lizet and Grubbs. Lizet was very professional and friendly.

Worst experience ever. We drove 7 hours to get there today. Before we left on this trip, we had an agreement on price and warranty and had the screenshots to prove it. When we get there, we’re informed that the original agreement won’t work and the warranty went from 7 years to 4yrs and 9 months - all for the same agreed upon price. They wouldn’t make any other concessions to make up for this or lower the price any. It was a wasted 7hr trip for us since we told them no and to let it rot on the parking lot.

Lizet made the car buying process so easy. She is an awesome sales consultant. We love our new car.

Beware. If you set an appointment for first thing to drive a car, and you've driven a couple hours to do it, they might be selling it as you show up. They even confirmed our appt during our drive into Tulsa.

Best sales experience I’ve ever had. Anthony and Ron were helpful, insightful and genuine. Can’t ask for much more. The sale itself was quick and didn’t have to waste any time.

Great experience with the purchase of our MDX. We had purchased the RDX in 2023 and decided we needed a bigger space and towing options. We had built the item online and went into the dealership. Jaelle met us as we entered the lot and was very helpful and paid attention to our dynamic. He was clear and upfront on all aspects of getting the model and color I wanted. Jaelle kept me informed throughout the process and has continued to be in touch after we took posession on the MDX. Very happy.

Everyone was so helpful and so nice this was by far the absolute best car buying experience!

We came in from out of town, and Jaelle was very respectful of our time. He had the requested vehicles ready to test drive as soon as we got there. He was very knowledgeable and helpful in the car buying process. I would recommend Jaelle to any and everyone.