CDJR of Leesburg

Excellent experience. Elliot was great! He made the experience painless and put us in a great vehicle. I would and have recommended this dealership (Elliot) to some friends and co-workers.

Very friendly and knowledgeable staff. Art Dorado was a pleasure to work with. Felt like I got a very fair deal on my van. Will be a repeat customer.

Purchased a used Ford F150 from this dealer. I drove nearly 75 miles one way, because they had exactly what I was looking for vehicle wise. I spoke with a few different people in the internet sales department before I made the treck. We agreed upon a price for my trade and the vehicle I wanted to purchase. When I arrived, they passed me off to another sales person who was simply left to deal with all the same information that I have gone through with the previous internet sales people. The salesman (Scott Casta) took me on a test drive, he applied very little sales pitch-like pressure to me. He provided the answer to nearly every question I had on the specs of the vehicle (I had already done a ton of research on that particular year/make/model/style). I never felt like he was trying to overstate the capibilites of the truck to sell me on it. When we returned, I had mentioned that I had an agreed upon price with the internet "team" already, and he was quick to honor that price. Satisfied with the bottom line, Scott had me fill out financing paperwork and had the sales manager go through all the show that they tend to do. When he came over, he placed the paper in front of me for the bottom line, and monthly payments without asking simple questions to start, would I put money down (affects the tax), how long would my term be, would I be looking for other financing options? He simply said, this is what we have, doesn't look like it would work with what you are wanting (I wanted my payment to stay the same or increase by no more than $20 monthly). I had to offer suggestions as to how to get the price down to what I wanted (not bottom line, but adjusting term and APR, down payment options, etc.) Only then did the sales manager think the deal was going down. I needed to have my wife do most of the paperwork (her credit is better than mine), so they let me take the vehicle home. The following day when I returned, Scott was again ready and waiting for us with nearly all the necessary preliminary paperwork completed. From this point on, it wasn't such a pleasant experience. We got there at 5:30 PM, didn't leave until 8:00 when they close. We provided a "check" securing our financing through another lender, the paperwork wasn't specifc to their lender to start, so it should have taken the same amount of time to type it up with our information. Scott got the truck ready to go, helping me secure all of my items before we left, but then the waiting game continued. We were told at 7:00 that there was one person in front of us to finish with the finance manager, my wife didn't sit down until 7:45! The paperwork that was presented to my wife with incorrect information and we had to wait for the re-print to sign the papers again. When she asked the finance person to reprint something while she was in the office, he rolled his eyes as if he was being inconvienenced for his mistake! I understand that it takes some time to ensure the paperwork is in order, but nearly two hours to complete 10 forms is a bit excessive. I think if it wasn't for Scott's personality and care that he showed during my test drive and negotiating, I am pretty sure I would have taken my business elsewhere and paid more. If your time is more valuable than money, this might not be the place for you, as I feel like the "managers" were dragging their feet on purpose. I have purchased quite a few cars, and this was by far the longest process I have ever dealt with overall. Couple that time in the dealership and the nearly 3 hours driving round-trip was almost enough for my wife to pull rank and veto the deal. Suggestion to the dealer, let your sales people have some flexibility to get the deal done, if you don't trust their judgement, it is going to slow down your overall ability to do business, I am not sure why I need someone else to show me numbers on a buyer's sheet, when I know that my sales person was more than capible to do it (as am I). Streamline the process and it would be worth the trip for more people. I get the fact that you are trying to maximize a profit, but paying 4 people to do essentially the same job isn't being very efficient in my opinion.

I was called in a prmpt fashion was help out as to my needs and wants found my saleman the first in all the years I have bought cars pleasant to deal with.

Paul and Bill were a pleasure to do business with...One of the best buying experiences we've ever had. A beautiful showroom and great dealership. Would recommend Paul and Bill do to business with.

I have bought quite a few cars fr Paul and Bill now and wouldn't go anywhere else. They are the most pleasant to deal with and are very dedicated salesmen! Hats off to you guys!

Our experience was different since we started out to just test drive a veh but ended up having our van involved in an accident on your property. We had your employeees from your boby shop also to meet and they were great .Your company did not pressure us to buy since our van was not drivable it was entirely our choice to buy or have our van fixed. I don't think since we were involved in an accident that made everyone nice..I think you just have great employees! We were recommened from another customer that pretty much said the same thing and that is why we chose your company first to come to find a vehicle. Really think you could give lessons to other dealerships!

We enjoyed the service and friendliness of all the folks at Bill Bryan - very satisfied with the car, the incentives, service and of course, the hot dogs!! Thank you Mike and all the others at Bill Bryan. Don & Sue Johnson

I HAD BEEN THERE BOUT 3 TIMES THEN I FINALLY GOT ROBBY AOUDE FOR A SALESMAN AND I DO HAVE TO TELL YOU I ENJOY MY SELF WITH HIM...HE WORKED HARD FOR ME IN ORDER FOR ME TO BE ABLE TO PURCHASE A NEW CAR....HE'S A VERY FRIENDLY GUY AND ONE THAT SEES NO STRANGERS WHEN THEY WALK IN TO THE DEALERSHIP...HE WAS SO HELPFUL TO US...I LIKE MY NEW AVENGER AND I WILL BE BACK IN A COUPLE OF YEARS TO GET MY NEW CHALLENGER FROM ROBBY.....THANKS ROBBY.....HOPE TO SEE YOU WHEN I RETURN.....THANKS, DEBORAH HARTLEY

This was actually our third purchase from Bill Bryan! I wouldn't go anywhere else! Mike Sumner was awesome and gave me honest answers with out the worry of getting a bad deal. He has sold me two vehicles! When the time comes to trade in and upgrade again, I hope I'm able to have him as my salesman again.