BMW of West Chester (PA)

Dan was a GEM to work with !! He was so attentive!! Responds to all emails and texts back immediately!! The BEST EXPERIENCE EVER !!! Thanks to Dan !!!

Very thorough review of my BMW. I appreciate the communication and responsiveness from my advisor.

Nice people. Nice facility and great coffee. Scott explained the features in the vehicle very well.

Oil change took 2hrs to complete . I feel that that’s too long of a wait for oil change. In the past it usually was around 1:15hrs to 1:30 hrs.

I am thrilled to share my exceptional experience with Dan McCloy, where I recently purchased my dream BMW. From the moment I stepped into their showroom, I was greeted with an atmosphere of professionalism, warmth, and expertise that set the tone for an unforgettable journey. Dan McCloy at West Chester BMW exemplifies the pinnacle of customer service. His genuine passion for BMW vehicles was evident as he patiently guided me through the array of options, taking the time to understand my preferences and needs. Also, he expertly answered my questions, making sure I was well-informed about every aspect of the cars I was interested in. What truly sets Dan and West Chester BMW apart is their commitment to a seamless car-buying process. The paperwork, often a daunting task, was handled with utmost efficiency, and I was pleasantly surprised by how effortlessly everything was completed. This level of organization allowed me to focus on the sheer excitement of driving my new BMW. The attention to detail didn't end with the sale. The delivery of my BMW was a remarkable experience in itself. The vehicle was impeccably presented, reflecting the dealership's dedication to excellence. The staff took the time to acquaint me with the car's features, ensuring I felt comfortable before hitting the road. I can confidently say that BMW of West Chester goes above and beyond to foster lasting relationships with their customers. The post-purchase follow-up was thoughtful, showing their genuine concern for my satisfaction and any potential queries I might have. In conclusion, my journey with Dan McCloy and West Chester BMW was nothing short of outstanding. If you're in search of a premium car-buying experience that seamlessly blends expertise, professionalism, and a true passion for automobiles, look no further. My heartfelt gratitude to the entire team for making my BMW purchase an unforgettable and enjoyable endeavor. They've not only gained a lifelong customer but also an enthusiastic advocate. Kudos to Dan McCloy and West Chester BMW for setting the gold standard in the automotive industry!

Cameron was great yesterday and Ralph stepped in at the end to help with park assist

Service typically appears to be under staffed. I’ve struggled with getting timely turnaround on my car for anything that isn’t basic oil changes.

Great service provided as always - my car took longer than usual or as expected but Bill was good with communicating throughout the process.

I received exceptional service from BMW of West Chester. They were able to quickly resolve an issue with my car and let me know about a few other needed repairs that they also took care of. Jay Miller, my sales rep, and Heather DeRitis, my service rep, were responsive, informative, courteous, and went above and beyond! I live out of state in Maryland, and they had a valet drive to my home to pick up and drop off my car and provided me with a luxurious loaner car while my car was being serviced. I had taken my car to a BMW dealer in my area twice and they were unable to correctly diagnose and resolve my car’s issue. Jay, Heather, and their technicians quickly found out what the issue was and replaced my headlights. They saved me time and money and I am grateful.

Clean, efficient, informative. When I arrived, they got me in and out quickly. When I picked up, same thing - car was ready and they got me on my way. Gave me timely updates and great quality!