Reviews
Write a reviewGreat Service
Service was 1st rate from "my" Service Advisor (James Zawacki) down to the job the mechanics did in working on the vehicle. But this is nothing new. In my experience it has always been the way Nolan Cadillac treats their customers!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is our passion to provide you with the greatest service from top to bottom. From the minute you walk through our doors to the moment you drive off the lot, our team is right there, ready to assist with whatever questions, comments or concerns you may have. We go the extra mile so you don't have to. If any problems arise with your vehicle, you can rest assured that our team of certified automotive technicians will remedy the problem and help you get back out and on the road in a quick and timely manner. Stay safe out there and we look forward to seeing you in the future! Regards, Bill Sheffield Service Manager bills@claudenolan.com
Great service
This is my second escalade and the service experience has always been extremely friendly and outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'd like to start off by thanking you for choosing Claude Nolan for your new vehicle purchases and servicing needs! Everyone here is committed to providing you with a one-of-a-kind experience, every time. We believe a dealership visit should be warm, welcoming and helpful; and we are steadfast in our commitment to provide this and nothing less. Feel free to stop by anytime you ever need any additional automotive help or guidance! Sincerely, Bruce Strickland New Car Sales Manager bruces@claudenolan.com
No Hassle/ No pressure/Great experience
We were treated very well and had everything explained in detail, and ended up with a better deal than we expected. We love the free maintenance program and free On Star for 12 months and we never expect to worry about this car until we need another.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your complete satisfaction is our passion. It is great to hear that we were able to facilitate the entire process for you, so that you could have nothing but an amazing experience. Surpassing your expectations and fulfilling your goals and objectives is what we'll be here to do, every time you drop by. Enjoy your new car and just swing through if there's anything else we can do! Sincerely, Bruce Strickland New Car Sales Manager bruces@claudenolan.com
Superior Service
My service has been Nancy Germano for the past while and I enjoy working with her. She has helped me resolve several recent issues with my 2003 GMC Yukon Denali. I have always been pleased with the professionalism of the staff and service has been excellent. I also enjoy the quality of the dealership and I appreciate the environment. It is clean, emanates class and is a facility where I feel very comfortable when it is necessary to have others accompany me if I elect to wait for any period of time. I cannot say that about a number of other facilities I am required to visit. I should think it speaks well of Claude Nolan when I bring my GMC vehicle there for service and the GMC dealer is next door. Tough to beat superior quality and you certainly provide it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wes, our service team takes great pride in providing great customers, like yourself, with an industry-leading experience on every level. From the moment you walk through our doors until the time that you leave, our committed staff is there to ensure all of your needs are fulfilled and expectations surpassed. Nancy is a wonderful example of this steadfast commitment and I am glad you have had the opportunity to work with her. I hope the Denali keeps running smoothly but, if anything else every does come up, we're here to help! All the best, Bill Sheffield Service Manager bills@claudenolan.com
Great Experience
Chuck was extremely pleasant to work with during the purchase of my 2013 Escalade. Chuck made the process, of purchasing a vehicle, painless and enjoyable. I think that Chuck is a true asset to Claude Nolan Cadillac, and surpassed my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrew, for our team here at Claude Nolan, your satisfaction comes first and foremost. We do everything in our power to facilitate your new car-buying venture and comprehensively explain the vehicle and all related aspects. It is our goal to not only exceed expectations but to set new industry standards. It is great to hear that Chuck was able to help you get on your way in a great new Escalade. Enjoy the new car, drive safe and we look forward to seeing you again in the future! Best, Bruce Strickland New Car Sales Manager bruces@claudenolan.com
A satisfied buyer
It was so easy. Steve gave us honest and to the point information regarding what we might want and not want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am glad you were so pleased by your experience with Steve. Honesty, integrity and respect are at the forefront of all our interactions with customers and at the heart of our dealership model. We treat others the way we would like to be treated so that they can satisfy their automotive needs in the most pleasant and fulfilling dealership atmosphere available. Thank you for stopping by. Our doors are always open if you ever need anything else! Best, Bruce Strickland New Car Sales Manager bruces@claudenolan.com
SErvice
As usual Claude Nolan and my service rep were exceptionally good. (Maybe that's why I have only owned 15 Cadillacs)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frederick, thank you for taking the time to leave this reflection.It is our passion to provide you with the most pleasant and comprehensive service experience available. Industry-leading service stems from a devotion to excellence and a strong backbone of honesty, integrity and respect. We do what we can to provide you with everything you may need to make the best and most informed vehicle decisions. I am glad to hear you were so pleased with your experience. Feel free to stop by anytime with any additional questions or concerns. We look forward to helping you with another 15 Cadillacs! Best, Bill Sheffield Service Manager bills@claudenolan.com
Employees are your greatest asset for quality!
Service is only as good as the expertise and skill set of the personnel that you relate to each and every time you experience an event. The personnel are the ones that make it happen and carry the banner for Claude Nolan Cadillac. I have always gotten high quality service and respect every time that I brought my Cadillac in regardless of need. The same holds true this time when I needed service. Nancy always makes it worthwhile for me to drive 80 miles round trip to service my vehicle at Claude Nolan. Provided by: Mack S. from Amelia Island, FL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mack, thank you so much for taking the time out of your day to leave this wonderful review of your service experiences here at Claude Nolan. Our experienced technicians understand how much of an inconvenience it is to have something go wrong with your car and have to take it to the shop. That's why they do everything in their power to get your vehicle repaired and back out on the road as quickly and efficiently as possible. Highly quality, respectful service is what you deserve and nothing less. I am glad to hear that even though we're a little out of the way for you, you're still ready to make the trip for this industry-leading service. Stay safe out there on the roads and please don't hesitate to stop by or call if anything else comes up! Best, Bill Sheffield Service Manager bills@claudenolan.com
Great service!
James Zawacki was wonderful to work with--professional, competant, and friendly. My new XTS had a "rumble" in the rear window shade. The problem was resolved, and my car was returned to me fixed, washed, and vacuumed. I am so happy to have a quality dealership like Claude Nolan here in Jacksonville. I consider myself a good judge of that, since my family has a Cadillac dealership in Michigan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathy, thank you so much for taking the time to leave this wonderful review. James and everyone else on our team takes your satisfaction very seriously. We strive to answer all of our customers' questions, comments and concerns with the utmost professionalism and understanding. With years of automotive expertise and experience under our belts, we are more than ready to take on anything that may come your way. I am glad we were able to get you out and on your way in a great new car. Until next time, enjoy your new XTS and we look forward to seeing you soon! Best, Bruce Strickland New Car Sales Manager bruces@claudenolan.com
great service
James Zawacki handled our service and went above and beyond to help with repairs and detailing on my mother's 2000 Cadillac. Mom is 90 years old, and still drives. James treated her with the utmost courtesy and kindness. He is an asset to the Claude Nolan organization. Thank you. L. Hanko Rosenblad (Mrs. Axel E. Rosenblad)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for recognizing James. It's wonderful he treated your Mother with the utmost courtesy and kindness. At Claude Nolan Cadillac, we believe every customer deserves the best from start to finish. It's great you and your Mother understood this after visiting us. Thank you again for your business and feedback. Please contact us if you have any questions for our service or sales departments. - Bill Sheffield - Service Manager