Priority Toyota Springfield

I am compelled to share my incredibly disappointing experience with Priority Toyota, which has turned into a prolonged nightmare. What was supposed to be an exciting purchase of a new car quickly became a cascade of issues that Priority Toyota has failed to address responsibly. Shortly after purchasing the vehicle, I noticed that the carpet felt wet. When I brought this to Priority Toyota's attention, I was met with a dismissive response: I was told that I must have been "leaving my windows down when it rains." This was not only patronizing but also completely inaccurate. It turned out that the car was riddled with mold, from the roof down to beneath the carpet of the floorboards, due to years of improper sunroof drainage prior to my purchase. The discovery of this mold required a complete remediation, costing me a staggering $6,000. To add insult to injury, my insurance company placed the blame squarely on Priority Toyota, but they refused to cover any of the costs. The ordeal didn’t end there. During one of my subsequent services at Priority Toyota, someone ripped the passenger side leather seat. A manager admitted that the rip was too large to be sewn and that it would require a new car seat. However, I have been waiting nearly TWO YEARS for this issue to be resolved. Despite numerous follow-ups and promises, the replacement seat has always been "on back order." In a final attempt to resolve this, I was asked to obtain an estimate from Belvoir Collision Center, the same place where Priority Toyota sends their cars for repair. The estimate amounted to over $1,700. Despite providing this estimate and continually reaching out to various managers, I ultimately had to take the car to Belvoir Collision Center myself to get it fixed. To summarize, I have had to pay out of pocket for a complete mold remediation after Priority Toyota sold me a molded car, and for the repair of a tear in my leather seat that Priority Toyota acknowledged they caused. This level of negligence and lack of accountability is unacceptable. I strongly advise anyone considering purchasing a vehicle from Priority Toyota to think twice and look elsewhere. A Nightmare Experience with Priority Toyota: Beware! Priority Toyota has not only failed in their duty of care but has also shown a complete disregard for customer satisfaction and safety. Save yourself the stress and expense – avoid Priority Toyota at all costs.