Priority Toyota Springfield

Conveniently located for my work situation. Wish that there were more All Wheel Drive options

Excellent Finance department and Service team. Got the car we had been tracking as soon as it arrived. Got to meet Lee in Service who explained some of the features. Worked with Logan in Finance to make sure we got all the details worked out and she was amazing! Shout out to Earl in sales. He wasn't our salesperson but he took the time to meet us, in the rain, and walk us through receiving our vehicle. Thanks, Priority!

I love my Toyota Corolla that I bought in February 2024; however, I've experienced problems with the service department. Just this week 6/26/25, I brought my car in for service because you all sent me a notice that it was due. I made an appointment, took part of the day off work, and came in. The service associate told me that my car wasn't due for service until MARCH 2026! All he said was "sorry." I would like an apology/compensation/response from a higher up. Thank you.

Los hambrientos son muy amplios y con todas las comodidades el personal es muy cordial.

Matthew was fantastic. He was really helpful, thoughtful, and vested in me getting the car I wanted. His customer service was excellent.

Prior to taking my car there for schedule maintenance, car was driving just fine and upon rotating the tires they recommend i do the alignment for $ 124.00 of which i declined because the car was driving perfectly fine. However after the car was released to me and i was driving home, car was driving funny and if l let go my hands off the wheel , car tilt to one side and driving rough as well. I called to the dealership to complain about it ,unfortunately the service manager i spoke to was unprofessional. I guess these dealerships do unnecessary recommendations just to make money, out of people and if you declined to fall for it they messed your car up. I wouldn't recommend this place to anyone.

We had a very positive experience working with the sales and parts teams. They were friendly, listened to our interests, and showed a focus on providing quality customer service and ensuring customer satisfaction. As we worked with them during the purchase experience they were helpful, attentive, always responsive, and eager to deliver. Many thanks to AK, our salesman, who was outstanding to work with, and Pat from the management team, who was, hardworking, customer-focused, and intent on ensuring we were pleased with our purchase.

Very unhappy with my recent experience. I advise to other buyer keep my experience in mind when you go there thinking you have agreed on a price and it will be a quick transaction. So I agreed on a price for a Tesla model Y with the sale rep via email. Once I get to the dealership while showing me the car around the dealer mentions that it didn’t pass inspection because of some minor issue which wasn’t mentioned ealier durning email exchange when we agree on a certain price. I asked him to call Tesla dealer ship to get a price quote for the repair. Tesla repair quoted around 500 to 600 dollars cost. I asked if they can lower the agreed price by $500 since I wasn’t informed of the repair needed. Sale reps bring out his manager who states that he have already discounted the price and couldn’t do it any lower. He figured I already drove down to the dealership and wasted an hour I wasn’t gonna walk away for $500 bucks and he was correct. I decided to take the $500 hit and continue with the buying transaction. I then went to the bank to get a cashier check for the new agreed price including the extra $500. Durning the filling out paperwork process I was told oh we initially quoted you the price of the wrong vehicle. We have two Tesla same color in stock and the price we quoted you was for the other Tesla, which is $500 cheaper. This is $500 more so now again they wanted me to add $500 to the total amount. I stated it’s not my fault. I already eat up the $500 cost for repair that when I was negotiated I wasn’t aware of the repair needed so this $500 mistakes should be eaten up by the dealership since it’s their employees mistake. Instead bring a good employer and covering their employee mistake they decided to throw it on their customer. They figured I have spend 3 hours already at the dealership already and already come up $500 repair cost) let’s hit him with another $500 extra and he will agree to it. But didn’t work out second time. It was no longer about the $500 its became more of a principal and ethics issue for me. So, after three hours I decided to walk away from this dealership and they lost a customer who almost got a car but they got too greedy.

AVOID! UPDATE: Let me just start by saying I traded them my car Feb 6th, and it still isn't paid off today, March 1st. I was just charged for my monthly payment on it. Im now being told by my salesman that its my job to reach out to ford and get a refund. When trying to reach finance about this, Ive been consistently sent straight to voicemail. I just got charged for a vehicle they legally own. It is not my responsibility to hunt down the money from ford when the car should've already been paid off in the first place. They have had it for sale for over a week, but they havent even paid it off. My payoff amount also went down, which effectively means I lost even more money in the overall deal. My contract says a higher payoff amount than they actually have to payoff now. I traded my 2024 Mustang GT for something cheaper and more snow-ready, a 2025 Tacoma SR 4WD. The process turned into a multi-day nightmare that still hasn't ended. Brandon Bentley in finance is the WORST. He lied more times than I can count and left me waiting alone for at least 30 minutes in his office with no explanation. When he was in his office, not a word was said to me during signing, he was on the phone the ENTIRE time. And that is AFTER I waited HOURS just for him to bring me to his office. They had also already dragged my Mustang to the back, so I couldn’t just get up and leave at this point. In the paperwork, there were MAJOR discrepancies that Brandon never mentioned. There were thousands worth of extras that I never got a chance to opt-out of. I was also shown one monthly payment, but when I got home, the monthly payment was shown as higher than what I was presented with, which is literally illegal. How am I paying $558/month to lease a bare bones base model Tacoma? Especially with a trade value of $36,000 from the Mustang. Base Tacoma's are around $32k and maxing at lik $37k. The deal makes no sense which is why they hid so much. $558 even feels too expensive for the TRD Sport I am in now. Aside from my finance experience, I found out they'd given me a 2WD model even though I spent hours discussing that I needed 4WD. When I called them out on the 2WD, they agreed to swap it for the same thing in 4wd. I told them I wont come in unless the deal is ready to go. After PROMISING me I wouldn't be there long again, I went in to swap. AFTER moving my belongings to the new 4WD and getting my numbers and paperwork, they tell me there’s a recall on it... Their new suggestion? A $50,000 MSRP TRD Sport, the cheapest 4WD left on the lot. TEXTBOOK BAIT AND SWITCH. (Which is legally fraud). I said no, but they PROMISED to match my original deal. Of course they predictably tried upselling me. When I got mad and declined to pay more than $558 (which is more than I should be paying anyway), the "manager" YELLED at me and crumpled up the paper and stormed off. I’ve never been yelled at like that, especially after THEIR mistakes. Once I got completely fed up, I threatened to escalate to the GM. Suddenly, the original numbers reappeared. It was already snowing at this point. You know how they PROMISED id be out fast? Well it took 8 hrs again. The envelope they gave me in finance the second time didn't include my lease agreement, payment info, or any of the actual important docs, etc... They just used my signatures from the first deal. I was never presented with the residual, or any paperwork for the new vehicle. Once I realized and asked for the paperwork, it took two days before they sent it to me. They also had my payment at $558 for the first 2WD base vehicle, but for the replacement, when they removed the thousands of dollars of add ons they snuck in the first time, the price didn't go down by even a dollar. So essentially I am still paying for the add ons, but don't actually have them. Its all lies here. They just make up numbers. If I had more room, I’d write more. They are ignoring me now

Horrible experience with sales and service over the last week. Sales told us they they would get nothing for our trade and it would go to auction, yet it’s on their used car used car lot for much more than the gave us! Sales never bothered to say that they had only 1 key. After multiple attempts with sales to get another key I have been ignored (these are not cheap). After less than a week the car had to go to service b/c the USB wasn’t working. Service was RUDE and made it all to be user error for the port not getting power. On the whole not a single person in our transactions was kind or professional. I went to another dealership this week and was awed at the professionalism. It’s a shame that I have to go 25 minutes further away for a pleasant experience. If I could rate with less than 1 star that would be appreciated.