Priority Toyota Springfield

Very unhappy with my recent experience. I advise to other buyer keep my experience in mind when you go there thinking you have agreed on a price and it will be a quick transaction. So I agreed on a price for a Tesla model Y with the sale rep via email. Once I get to the dealership while showing me the car around the dealer mentions that it didn’t pass inspection because of some minor issue which wasn’t mentioned ealier durning email exchange when we agree on a certain price. I asked him to call Tesla dealer ship to get a price quote for the repair. Tesla repair quoted around 500 to 600 dollars cost. I asked if they can lower the agreed price by $500 since I wasn’t informed of the repair needed. Sale reps bring out his manager who states that he have already discounted the price and couldn’t do it any lower. He figured I already drove down to the dealership and wasted an hour I wasn’t gonna walk away for $500 bucks and he was correct. I decided to take the $500 hit and continue with the buying transaction. I then went to the bank to get a cashier check for the new agreed price including the extra $500. Durning the filling out paperwork process I was told oh we initially quoted you the price of the wrong vehicle. We have two Tesla same color in stock and the price we quoted you was for the other Tesla, which is $500 cheaper. This is $500 more so now again they wanted me to add $500 to the total amount. I stated it’s not my fault. I already eat up the $500 cost for repair that when I was negotiated I wasn’t aware of the repair needed so this $500 mistakes should be eaten up by the dealership since it’s their employees mistake. Instead bring a good employer and covering their employee mistake they decided to throw it on their customer. They figured I have spend 3 hours already at the dealership already and already come up $500 repair cost) let’s hit him with another $500 extra and he will agree to it. But didn’t work out second time. It was no longer about the $500 its became more of a principal and ethics issue for me. So, after three hours I decided to walk away from this dealership and they lost a customer who almost got a car but they got too greedy.

AVOID! UPDATE: Let me just start by saying I traded them my car Feb 6th, and it still isn't paid off today, March 1st. I was just charged for my monthly payment on it. Im now being told by my salesman that its my job to reach out to ford and get a refund. When trying to reach finance about this, Ive been consistently sent straight to voicemail. I just got charged for a vehicle they legally own. It is not my responsibility to hunt down the money from ford when the car should've already been paid off in the first place. They have had it for sale for over a week, but they havent even paid it off. My payoff amount also went down, which effectively means I lost even more money in the overall deal. My contract says a higher payoff amount than they actually have to payoff now. I traded my 2024 Mustang GT for something cheaper and more snow-ready, a 2025 Tacoma SR 4WD. The process turned into a multi-day nightmare that still hasn't ended. Brandon Bentley in finance is the WORST. He lied more times than I can count and left me waiting alone for at least 30 minutes in his office with no explanation. When he was in his office, not a word was said to me during signing, he was on the phone the ENTIRE time. And that is AFTER I waited HOURS just for him to bring me to his office. They had also already dragged my Mustang to the back, so I couldn’t just get up and leave at this point. In the paperwork, there were MAJOR discrepancies that Brandon never mentioned. There were thousands worth of extras that I never got a chance to opt-out of. I was also shown one monthly payment, but when I got home, the monthly payment was shown as higher than what I was presented with, which is literally illegal. How am I paying $558/month to lease a bare bones base model Tacoma? Especially with a trade value of $36,000 from the Mustang. Base Tacoma's are around $32k and maxing at lik $37k. The deal makes no sense which is why they hid so much. $558 even feels too expensive for the TRD Sport I am in now. Aside from my finance experience, I found out they'd given me a 2WD model even though I spent hours discussing that I needed 4WD. When I called them out on the 2WD, they agreed to swap it for the same thing in 4wd. I told them I wont come in unless the deal is ready to go. After PROMISING me I wouldn't be there long again, I went in to swap. AFTER moving my belongings to the new 4WD and getting my numbers and paperwork, they tell me there’s a recall on it... Their new suggestion? A $50,000 MSRP TRD Sport, the cheapest 4WD left on the lot. TEXTBOOK BAIT AND SWITCH. (Which is legally fraud). I said no, but they PROMISED to match my original deal. Of course they predictably tried upselling me. When I got mad and declined to pay more than $558 (which is more than I should be paying anyway), the "manager" YELLED at me and crumpled up the paper and stormed off. I’ve never been yelled at like that, especially after THEIR mistakes. Once I got completely fed up, I threatened to escalate to the GM. Suddenly, the original numbers reappeared. It was already snowing at this point. You know how they PROMISED id be out fast? Well it took 8 hrs again. The envelope they gave me in finance the second time didn't include my lease agreement, payment info, or any of the actual important docs, etc... They just used my signatures from the first deal. I was never presented with the residual, or any paperwork for the new vehicle. Once I realized and asked for the paperwork, it took two days before they sent it to me. They also had my payment at $558 for the first 2WD base vehicle, but for the replacement, when they removed the thousands of dollars of add ons they snuck in the first time, the price didn't go down by even a dollar. So essentially I am still paying for the add ons, but don't actually have them. Its all lies here. They just make up numbers. If I had more room, I’d write more. They are ignoring me now

Horrible experience with sales and service over the last week. Sales told us they they would get nothing for our trade and it would go to auction, yet it’s on their used car used car lot for much more than the gave us! Sales never bothered to say that they had only 1 key. After multiple attempts with sales to get another key I have been ignored (these are not cheap). After less than a week the car had to go to service b/c the USB wasn’t working. Service was RUDE and made it all to be user error for the port not getting power. On the whole not a single person in our transactions was kind or professional. I went to another dealership this week and was awed at the professionalism. It’s a shame that I have to go 25 minutes further away for a pleasant experience. If I could rate with less than 1 star that would be appreciated.

Nightmare experience, took my Highlander for a recall and oil change. The cashier name Valerie called me and scheduled a free oil change appointment approved by service manager name Fabio. I told her that my car has a recall and I also want to take care of that. After she spoke to Fabio, she said it can be done that same day. So on the day of the appointment I went. Fabio wasn’t there. One of the service advisor name Chi took me in. I explained the situation, he gave a wired look. And he asked me , why I’m getting a free oil change? I said that’s a courtesy from your manager name Fabio. Again he gave me a smark and he said he doesn’t know nothing about that. So I left, I had to go to work. After a couple of hours, I called. Spoke to Fabio explain what the service advisor said and the way he treated me was absolutely wrong. Then Fabio apologized and made another appointment promise he’ll be there at that time and there won’t be no problem. I said okay, the appointment was the following week. I went on time. Fabio wasn’t there so I had to wait 40min. He didn’t showed up so I went inside. I spoke to a different service advisor explain all over again. Imagine that! He said there was no note/message that stated all that. So again I had to leave 🤦🏽‍♀️ At this point I am furious!!!! After a couple of hours I called Fabio’s direct line and left a message. He didn’t even return my calls. Next day I called his direct line 13 times. And then I start calling the service number asking for Fabio.. whoever picked up the phone would tell me to wait and then either they hung up or not return to the phone. Another upsetting day, so I ended up driving straight to the dealership. I went straight to his office and I asked him what’s going on and if this is personal because it looks like it. He said he’ll take care of it. Long story short, after all that my car got oil changed. Went home the next day it says maintenance required because the did NOT reset. I called and left him a message. He did not got back to me. I don’t recommend anyone to use Priority Toyota for your service needs!!!!

Took my car to this dealership for an appraisal based on the KBB instant cash offer, they told me they needed to test drive it, so I agreed, they completely burnt out the clutch while joyriding it, admitting openly to my face to banging redline in 1st 2nd and 3rd gear, and then had to audacity to tell me I would have to have the clutch fixed and it’s both worth the original quote. Avoid at ALL costs.

Logan is an absolute nightmare. Her intimidation tactics created a terrible experience. During the initial walk around I found various stains, scrapes, etc. After asking if there could be an attempt to fix or aid these issues she rudely told us it’s normal on used cars. After explaining to her that we just want an attempt it turned into this demeaning, belittling explanation that it’s just not possible and to go get a paint pen. At one point we told her we were making calls and not sure if we wanted to proceed. With her childish and gross behavior she stated if we were calling dealerships she was going to tell service to stop trying to fix a button that was broken to which we said was fine. By then her attitude was just unacceptable and we decided to move on without the vehicle. When I asked her for our deposit back she turned to the financiers and stated to give us our money back and walked away. I guess her award was won for having the nastiest customer service. Congrats Logan.

Service rep tried to rip me off. Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line cost at ~$2,200 with no context other than "this is the 30k service so it'll be a big one." They hadn't even inspected my car (i.e., it was still queued up to be taken to the mechanics) and were already expecting me to commit to $2,200 upfront. Obviously shocked, I took a few minutes to check the expected costs for my specific make, model, and year on google, chatgpt, and perplexity to find that costs ought to range from ~$300 - $700. In my ~10 years of driving Toyotas, never had any of my maintenance visits at 30k, 60k, 90k, and 120k ever exceeded $500. withdrew on the spot and took my car back and drove off. Took my car to another location (i.e., Bill Page Toyota in Falls Church) and after all was said and done, the total cost was ~$400 (with tax). The Bill Page service rep reviewed the quote from Priority and said I only needed one of the 9 "additional services" quoted to me.

I purchased a used car from them on 9/27/24. It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following Wednesday, I went to dealership directly and gave them the money. Fast forward to today 11/4/24, I am riding around on expired temporary tags because I have yet to receive the actual tags from dealership that I've been told were sent next day on Thursday 10/31. I NEED MY PLATES YESTERDAY!

Subject: Feedback on Customer Service I would like to express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Priority, I feel he lacks the necessary skills for effective patron interaction. His performance does not reflect the standard of excellence associated with the Toyota brand. It may be beneficial for him to receive additional training or to consider a different position within the organization. Thank you for your attention to this matter.

Poor customer service. They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have a schedule they just talk unprofessional with you. Before they do the service and Wash your car , No more. the waiting time while doing the service is over 3 hours. I don't recommend this place.