Meet Terrence Sterbenz

Incredibly professional. Took my concerns and my needs seriously and did not waste my time. Let's also mention that it was the last day of the month, and the last day of the fiscal quarter-needless to say there were numerous other transactions also taking place simultaneously. Within 30 minutes of my initial phone call, the vehicle I was interested in, was sitting in front, recently washed and awaiting my inspection. Throughout the entire Acquistion process, I was treated with respect and the utmost courtesy-the entire process was actually quite painless and has me actually looking forward to my next purchase. Thank you, Yuri, Jamie, and Terrence for your dedication to your craft and to your commitment to complete client satisfaction.

I just purchased a 2025 Subaru Ascent and my experience from start to finish was the best car buying experience I’ve ever had. First of all, the lobby is great because they have an area for kids and offer unlimited snacks. Fabio was the salesman that helped us. He went above and beyond to get me into my car. I originally came in for a used car, but after discussing my options, it made more sense financially to get a new one. My father who is going through chemo right now (and has very little patience) was with me and enjoyed talking with Fabio so much. Fabio has amazing people and customer service skills. He never once made me feel pressured into buying and put us completely at ease. My credit is not the best and he made sure to try every option to make it work with my budget. Fast forward to trying to get approved, Terrance was so incredibly patient. After only getting approved by one bank, he managed to negotiate with them to a payment I was comfortable with. At one point, I thought I was going to be leaving without a car, but he worked his magic and made it happen. After signing all our paperwork, Christy presented me with a super cute and thoughtful gift bag filled with so many little goodies. She also expressed their gratitude for purchasing a vehicle which I really appreciated. It’s the little things like this that truly make the buying experience so unique, refreshing and special. Thank you AutoNation Subaru Carlsbad. You definitely gained a life long loyal customer.

Blown away by our great experience! We kept waiting for the ball to drop because it just was going too smooth from the beginning. Ricky called us to come in to look at the Solterra we were interested in. We got there around 6 PM and were out of there in our new car by 8:45. No tricks or hidden add ons. Ricky was professional, helpful and fun to work with. Then, Finance with Terrance was great. Super welcoming, friendly and great sense of humor. The sales manager, Dustin came out to greet us as well and since I was formally in the car business, we had some laughs. Great group of people for sure at Subaru Carlsbad. Received a fair deal and are so happy with our car!

It all started with my phone call, which was answered on the second ring by Garett Puckett. From there Garett made my experience VERY smooth. He listened carefully and answered all of my questions honestly, did NOT oversell. In the end I drove off with a pre-owned, beautiful Subaru Outback and I love it!

Dealership has awesome showrooms and fulsome presentations of their vehicles. Interactions was benevolent. Wish to see more privacy-heavy rooms when discussing financials. Overall pleased.

Excellent atención, very friendly staff. Yuri was so helpfully with me , well every one try to make fill at home. THANK YOU AUTONATION CARLSBAD…

Our experience at the Carlsbad Subaru is always amazing. Michael Torres at Subaru Carlsbad was our salesman and he is so lovely to work with. The customer service is the best around the area by a long shot. It is welcoming and personal. THANK YOU. We love our Subarus :).

Quick and easy buying processes, no week long going back and forth on getting out new 2025 Forrester.

Excellent dealership, Jose runs a great operation. Daniela was a great communicator and helped put a deal together for me I was very happy with.

I purchased a Subaru Crosstreck last week from the Subaru dealer in Carlsbad and I had an amazing experience. The salesman and the finance officer were patient, helpful and took the time to explain everything in detail. I was impressed.