AutoNation Mazda Carlsbad

Everyone that dealt with me was very friendly and helpful. I personally, most appreciated that I wasn't given the usual high-pressure sales routine. It was an overall pleasant experience. Special thanks to Esme for the personal attention!

I appreciated the personal attention on arrival for servicing. Alexander was very thorough in his explanation of the service to be performed and offered to secure a ride home. I'm glad I decided to wait because the time flew by!

Brought in my 9 year old Mazda CX5 because the navigation screen stopped working. I was told that the repair required a new CMC and SD card costing around $2,000. But the helpful staff was able to get Mazda to cover the cost under an extended warranty claim.

Honest , caring,, friendly all around great experience. I felt right at home. These guys go above and beyond

Thank you Alex for great service of my Mazda Cx 70! He made sure all the recalls were completed and had a safety check done for my trip across the country! Thank you Alex!

Great service and very fair on pricing. It was an effortless transaction. Have been a Bob Baker Mazda customer for years now.

The one positive experience from AutoNation Mazda Carlsbad was the Financial Supervisor, Teddy, who understood the issues caused by the sales staff and was the only person who helped us finally meet a resolution in the end. Sales associate, Arian tried his best at being a good sales person. But he should have never resorted to compromising honesty to “close a deal”. My wife and I went into the dealership on a Friday because they had the lowest listed price for a new CX-50 and we knew we were going to purchase one. We were easy customers and did not try to bargain or negotiate a lower price because we knew what we wanted. Arian failed to acknowledge the simplicity in this. Long story short, the CX-50 in the color we wanted was not available and Arian initially assured us that the one we wanted will be ready for us to drive away in as soon as we were done with the paperwork. We started the paperwork and then Arian proceeded to tell us that it actually won’t be ready for us until Tuesday (4 days) now. We were okay with that until Tuesday came around and Arian informed us that our vehicle would not be available until Friday now (7 days). Using the VIN from the car we purchased, we discovered that the vehicle was in transit to AutoNation Carlsbad before we even came in to purchase it. This experience would have been just fine if Arian was upfront and honest from the start. Dishonesty outweighed their kind gesture of allowing us to drive a loaner vehicle. What’s worse is that the general manager, Sonny, supported this deceiving dealership operation. It gets worse… We finally got our vehicle and when signing the final paperwork, I noticed the VIN did not match the car we were about to leave with. AutoNation Mazda of Carlsbad is a poor representation of the Mazda brand. I’ve supported the Mazda brand for over 20 years and will not be returning to this dealership for any business. Almost three months later and we still dealt with conflicts regarding this dealership’s error with the VIN. It’s takes upper level supervision at this dealership to mend the mistakes of their associates. If you’re ready to deal with that, this is the dealership for you!

Worked with me to get back on the road. Found a reliable used Mazda CX5: great price, smooth ride, and no issues. Thank you to the whole team that came together to get me back on the road.

Bobby was fantastic and very helpful with our car service. He kept us updated as to what's needed for the car and when it would be ready.

The experience at this dealership compared to the (14 others ) | dealt with while shopping for 2 PHEV vehicles, one a BMW X5 and this Mazda CX90, was by far THE BEST. These people are "real" and if you know your numbers they respect your requests and deliver them without that ridiculous haggling you get most other places. We drove 145 miles round trip to buy from here and it was worth it, even with a cloudy beach day, we didn't mind at all.