Reviews
Great experience with Emanuel.
Great experience with Emanuel. Drove 4 hours to the dealer. They had the truck ready for a test drive upon arrival. They got right to the point and made the deal. Top notch dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your fantastic experience, Brock! We're thrilled to hear that Emanuel and our team provided you with excellent service and had the truck ready for you after your long drive. We strive to make the car-buying process as smooth and efficient as possible, and it's great to know that we exceeded your expectations. Safe travels and we hope you enjoy every mile in your new truck!
I bought a car here after being involved in a car
I bought a car here after being involved in a car accident a week or two before and having my car totaled. I bought my last vehicle from the Anthony GMC dealership in Gurnee less than 3 years ago and service was great so I assumed it would be a similar experience. I was wrong. The salesman was new and had no idea what he was doing. Poor training by management. He kept having to run and ask questions to the manager. I specifically asked that I use a specific company to finance with in which I had used before and they refused to do so. They instead used their own finance company GM Financial which gave me a 15.25 % APR rate which is ridiculous with a 700 credit score. All in all it was a terrible experience. I will not buy another car from this dealership and would recommend people looking for vehicles to go elsewhere. They are so desperate to have a good rating that they have people fill out a review before even finishing the sale.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We are sorry to hear about your recent accident and hope you are doing well. We recognize the importance of a well-trained sales staff, and we will be implementing additional training to ensure all team members are fully equipped to assist our customers effectively. We understand your preference for a specific finance company and the disappointment with the APR rate offered. We aim to provide competitive financing options and respect our customers' choices. To discuss your experience further and work towards a resolution, please message us your contact information so that we can reach out. Your satisfaction is important to us, and we would like to ensure we address all your concerns.
Emanuel help me and my wife buy a truck and he provided
Emanuel help me and my wife buy a truck and he provided amazing customer service I will definitely come back and tell my family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Juan, for taking the time to share your awesome review of Emanuel’s service here at Woody Buick GMC of Gurnee! We take pride in giving outstanding service for every customer and we're overjoyed to receive your compliments and appreciation. We hope to work with you again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Enjoy your new truck!
Mike rancharan was very imformative and helpful provided
Mike rancharan was very imformative and helpful provided all answees and seems well experience in th field thats your guy if u want to buy a vehicle from this dealeship. Great job
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Giovanni, it’s great to hear that you had a memorable car-buying experience with Mike! Rest assured, that we will take your comments for further encouragement within the Woody Buick GMC of Gurnee team. We hope you never hesitate to reach out should you need future automotive assistance, our team would love to be of service again. Enjoy your new GMC!
Good and very helpful.
Good and very helpful. They helped me a lot. The whole staff was easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful news, Ched! We delight in creating a space for our Woody Buick GMC of Gurnee customers to enjoy and knowing that you had a positive experience brings us much delight! We all felt you were a pleasure to work with and would love to have the opportunity to assist you again. Take care and feel free to visit us anytime!
Jarvis was a great salesman and now we are in for our
Jarvis was a great salesman and now we are in for our first oil change. No problems with the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience, Al! We're delighted to hear that Jarvis provided you with great service and that you're enjoying your new ride. It's fantastic that your first oil change is going well and that you've encountered no problems. If you need anything else, please feel free to let us know. Enjoy the road ahead!
Mike was very helpful and knowledgeable, was able to make
Mike was very helpful and knowledgeable, was able to make the whole process of purchasing a new vehicle go very smoothly. Would highly recommend GMC in Gurnee to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your glowing recommendation, Kevin! Reviews like yours inspire our Woody Buick GMC of Gurnee team to continue going above and beyond for our customers and Mike is a wonderful person who exemplifies this quality to the fullest! Know that, whether it be for a car-buying or service experience, our team is always more than happy to assist you!
Great customer service and sales, definitely recommending
Great customer service and sales, definitely recommending family to come and see the many options.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jordani, we are grateful to have you as part of the Woody Buick GMC of Gurnee family! Thank you for sharing your kind recommendation about our customer service and sales to your family. It means the world to our entire team. We look forward to serving you all again soon!
Amazing attitude all around and awesome employee.
Amazing attitude all around and awesome employee. Everything went smooth and quick too would recommend to a friend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Jordani! Customer satisfaction is our top priority and we're so proud that our team provided you with an excellent car-buying experience! Thank you again for your recommendation and for choosing Woody Buick GMC of Gurnee, we look forward to providing you and your friends with excellent service soon!
Amazing service from Emanuel and Sam, I'm very happy with
Amazing service from Emanuel and Sam, I'm very happy with my car! They were very accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind review, Diana! We're thrilled to hear that Emanuel and Sam provided you with amazing service and that you're very happy with your car. Your satisfaction is our top priority, and it's wonderful to know that they were able to accommodate all your needs. Enjoy your new car, and if you ever need anything in the future, don't hesitate to reach out!