Reviews
Write a reviewAwesome experience!
This is our 3rd vehicle from Fulton Ford and I can’t imagine going anywhere else! Excellent customer service and great deals-they will beat the competition. Jordan Pieter and Harold Love made our purchase easy, friendly, and painless to drive away in a new Ford 250!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued business and the Great review!
They are good for things like oil and tire changes/rotations
Brought the truck to dealer to get tires and oiled changed. They called me saying my ball joints wouldn't pass inspection and that I needed to pay them $1500 more for upper and lower ball joints. Told them I'd call back after I shop around. My local mechanic would do it for $718 and that was with Spicer upper control arm and lower ball joints on both sides of the truck. Parts were $315 for parts that had lifetime warranty. Fords parts had a 2 year warranty on them. When I called the service manager back I told him I decline the service and I'd go elsewhere. He then proceeded to ask me what price it would take to keep my business. I told him that the price offered initially should have been the lowest price he could have offered and that I didn't appreciate their way of doing business. You need an oil change or tire rotation? Ford is fine. Otherwise go find a reliable local mechanic. Hams Prarie Automotive in Hams Prarie Missouri is an awesome local business with first class customer service.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Jeff, I apologize for any misunderstanding of why he offered you a discount on the work. It was simply a good will gesture to keep a customer and to keep people working. I will keep it in mind in the future. Unfortunately we do not control Ford Motor Companies pricing on parts. With being a Ford Dealer our customers do expect us to use Ford Factory parts on their vehicles and to have Ford Factory trained Technicians do the work. Our pricing did include a computerized 4 wheel alignment also. We will never claim to be the cheapest place to have repairs done. As with anything else there is an expense to having our technicians trained. Typically we do not find that we can be beat by this large of a difference in price however there will always be someone willing to do the job cheaper. If price is your only concern when having your vehicle repaired then by all means you have the right to take your vehicle to anyone you chose. To be clear Fords parts warranty is 2 years, however that is 100% parts and labor. I am happy to hear that you found a deal you are satisfied with and if we can be of service in the future please let us know. Please feel free to reach out to me directly with any issues or concerns you may have. Mark H.
Great staff willing to make the deal happen!!
They not only meet the competitions price...they beat it! Just like they advertised! Did not have the vehicle we wanted on hand but found what we wanted and got it there quick!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional service!
Amazing staff that is always so helpful and no pressure to buy but always let's us know the items our vehicles need. We could take our vehicles to other places and get services done faster but not as thuro and we trust them Always top knotch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and Great review.
Great service.
Needed service. They got my commercial truck in and out in no time. I will be back for my fleet of 15 vehicles. Thanks! I
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Michael for your business. We truly appreciate it. Mark H.
Fulton Ford is Awesome!
I have purchased 3 vehicles from them so far and my experience has been OUTSTANDING! Jordan Peiter and Harold Love made the experience a pleasure! No stress, low pressure sales department! They are more concerned with making sure you love the car you choose rather then rushing you into just any vehicle! Keep up the good work gentlemen!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and great review.
2015 f-150
As always Fulton Ford has a good service center. Have been doing business with them since they acquired the dealership from Keen ford. Very friendly on all sides of the business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business. We greatly appreciate it.
Local Support & Awesome Service
I have been looking for a vehicle for sometime, I found a deal at Fulton Ford I couldn't pass up! Jordon was polite, motivated and friendly. He followed through on his word and that it hard to find in a large dealerships. SHOP LOCAL in Fulton, Mo you won't be disappointed! I love my FORD!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Teresa Thank you for the Great review. We appreciate you letting us earn your business.
Great friendly service
Very nice to deal with and always have time to answer questions. They also don’t try to sell you things you don’t need and could easily have sold me a new tire when I thought I had damaged one—they are super honest!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank You for your business and the Great Review. They are both truly appreciated.
Thank you for the awesome review and I'm glad we were able to help you with your Automotive needs. Mark H.
tire Service
I received very good service when I needed it. They repaired one tire and checked the other three. I have had good service every time that I have needed it.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and your business.