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Acura of Austin North

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (133 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (133 reviews)

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Stay away!

Stay away! Dispicable sales practices. We test drove the car, liked it and I was waiting for the finance guy to give me details on a warranty. Without notification, the card was sold the car out from under us without an opportunity to purchase.

Stay away!

Stay away! Dispicable sales practices. We test drove the car, liked it and I was waiting for the finance guy to give me details on a warranty. Without notification, the card was sold the car out from under us without an opportunity to purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Decent deal for the car but they wouldn’t sell for agreed

Decent deal for the car but they wouldn’t sell for agreed price without using their finance. And then threatened to invalidate temp tags until a finance customer review was completed. Left a bad taste. But good car for decent price in the end.

Decent deal for the car but they wouldn’t sell for agreed

Decent deal for the car but they wouldn’t sell for agreed price without using their finance. And then threatened to invalidate temp tags until a finance customer review was completed. Left a bad taste. But good car for decent price in the end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Stay away from this dealership

Went to get the inspection done and there is a change in the pick up. Its not picking up as good as it used to before inspection. Estimates for repairs are too much. This dealrship quoted close to 4000$ and for the same the other dealer quoted 800$. Better avoid this center.

Stay away from this dealership

Went to get the inspection done and there is a change in the pick up. Its not picking up as good as it used to before inspection. Estimates for repairs are too much. This dealrship quoted close to 4000$ and for the same the other dealer quoted 800$. Better avoid this center.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Venu, please give us a call at (512) 401-5975 as soon as you have a moment. You may request to speak with Lance Parish, our Service Manager. Thank you and we look forward to addressing your service concerns.

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Either incompetent or dishonest service advisors!

I have a bad experience with the two advisors Jack and Lance at the service center. Afterwards, the online service took my contact and said somebody will follow up with my complaint but it does not happen either. I gave Jack/Lance another chance by texting them via their service msg system but all my texts are ignored. So I don't know what to do other than posting my bad experience on online review to help others. My first advisor is Jack. My mdx alignment was first checked on 5/17 and flagged with rear toe to be out of alignment. I agreed to pay $114.84 to have it aligned. At pickup time, I did not see any work report copy inside my car to show the work had been done. Later on, Lance told me the copy should have been there. When I asked if there is any record that shows the alignment actually happens, he said there is none besides that non-existing copy. I did not know to ask for it at the time besides trusting that Jack is an advisor of a luxury Acurar service center. On 7/20, my car alignment was checked again when I brought it in for unfinished warranty fix (it took 2 months to have it done but it's another story I'll tell later). This time alignment report shows the rear toe has exact same problem indicator. I suspected I may have paid for a service that was never done. On 8/18, I brought the car in to ask about that mis-alignment. Lance greeted me this time. I told him the alignment work might have never been happening since the before and after reports looke almost identical. He looked up in his computer and pointed out there are minor movements from the indicating arrows on other wheels, that would prove the work has happened in his opinion. None other copy/record can be found/stored though since Lance told me the alignment was done in another building other than the one he and other advisors are sitting. Lance asked me to have the car to be worked on again. I said I would refuse to pay for the same work supposedly to be done previously. Lance would not open to that. He started looking into his computer and asked why I did not bring the car in for oil changes. I was surprised to understand how it is relevant to the issue at hand. But politely, I answered I did those myself since I like my mdx and changing oil is easy. I can do so with my personal care. I did have several services done at David McDavid of Austin over the course of 15 years (I am a proud owner of 2 mdx since 2007). From business point, I think Lance was using the amount of money I have paid to his center to decide whether he should treat me as a customer nicely or bad! Unfortunately, he only looked at how many times I brought my mdx in for oil change to decide I am not worth to be his customer! Lance continued to talk about David McDavid Acura is the best of all Acura centers around Texas to turn customers around. I appreciate that information if it is relevant to my misalignment issue and how he addresses my concern of my paying for a service that is not perform. I left in disappointment and sadness because of how unfairly I as customer was treated. The fact of the matter is that I could not find the alignment report supposedly left in my car if the work is done and Jack/Lance would not provide me any record in the system showing me the work is performed. What has shocked me is on the following day when I brought my mdx to Austin's Automotive Specialists to have my car alignment done. After checking on my car, they told me my car alignment is fine! In disbelief, I asked them several times and also showed them the before copy of alignment checks done by David McDavid. They still confirm that my mdx alignment is fine! I texted Jack to follow up but got no replies! Previous comment and review rating got no follow-up from Lance even though he promised to deliver a complete satisfaction! All that really give me doubt about their genuity of striving to provide the best service possible!

Either incompetent or dishonest service advisors!

I have a bad experience with the two advisors Jack and Lance at the service center. Afterwards, the online service took my contact and said somebody will follow up with my complaint but it does not happen either. I gave Jack/Lance another chance by texting them via their service msg system but all my texts are ignored. So I don't know what to do other than posting my bad experience on online review to help others. My first advisor is Jack. My mdx alignment was first checked on 5/17 and flagged with rear toe to be out of alignment. I agreed to pay $114.84 to have it aligned. At pickup time, I did not see any work report copy inside my car to show the work had been done. Later on, Lance told me the copy should have been there. When I asked if there is any record that shows the alignment actually happens, he said there is none besides that non-existing copy. I did not know to ask for it at the time besides trusting that Jack is an advisor of a luxury Acurar service center. On 7/20, my car alignment was checked again when I brought it in for unfinished warranty fix (it took 2 months to have it done but it's another story I'll tell later). This time alignment report shows the rear toe has exact same problem indicator. I suspected I may have paid for a service that was never done. On 8/18, I brought the car in to ask about that mis-alignment. Lance greeted me this time. I told him the alignment work might have never been happening since the before and after reports looke almost identical. He looked up in his computer and pointed out there are minor movements from the indicating arrows on other wheels, that would prove the work has happened in his opinion. None other copy/record can be found/stored though since Lance told me the alignment was done in another building other than the one he and other advisors are sitting. Lance asked me to have the car to be worked on again. I said I would refuse to pay for the same work supposedly to be done previously. Lance would not open to that. He started looking into his computer and asked why I did not bring the car in for oil changes. I was surprised to understand how it is relevant to the issue at hand. But politely, I answered I did those myself since I like my mdx and changing oil is easy. I can do so with my personal care. I did have several services done at David McDavid of Austin over the course of 15 years (I am a proud owner of 2 mdx since 2007). From business point, I think Lance was using the amount of money I have paid to his center to decide whether he should treat me as a customer nicely or bad! Unfortunately, he only looked at how many times I brought my mdx in for oil change to decide I am not worth to be his customer! Lance continued to talk about David McDavid Acura is the best of all Acura centers around Texas to turn customers around. I appreciate that information if it is relevant to my misalignment issue and how he addresses my concern of my paying for a service that is not perform. I left in disappointment and sadness because of how unfairly I as customer was treated. The fact of the matter is that I could not find the alignment report supposedly left in my car if the work is done and Jack/Lance would not provide me any record in the system showing me the work is performed. What has shocked me is on the following day when I brought my mdx to Austin's Automotive Specialists to have my car alignment done. After checking on my car, they told me my car alignment is fine! In disbelief, I asked them several times and also showed them the before copy of alignment checks done by David McDavid. They still confirm that my mdx alignment is fine! I texted Jack to follow up but got no replies! Previous comment and review rating got no follow-up from Lance even though he promised to deliver a complete satisfaction! All that really give me doubt about their genuity of striving to provide the best service possible!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback. Records show that you received an alignment but had an impact sometime after this service. We're disappointed that you had this experience and that we could not meet your service expectations. Perhaps we will have the opportunity to serve you much better at a later date. In the meantime, we will speak with the team about your experience and ensure that we improve customer relations moving forward. Thank you.

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Used car nightmare

My son traded in a great running car for a used car on their lot. It didn't even make it home. The GM said it's unfortunate but the warranty has to handle it. The warranty has been voided due to modifications made by the previous owner. Still dealing with this shady dealership. DO NOT BUY USED CARS HERE!!! Untrustworthy!!!

Used car nightmare

My son traded in a great running car for a used car on their lot. It didn't even make it home. The GM said it's unfortunate but the warranty has to handle it. The warranty has been voided due to modifications made by the previous owner. Still dealing with this shady dealership. DO NOT BUY USED CARS HERE!!! Untrustworthy!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Claudia, thank you for your reviews. We’re sorry that you’re feeling this way. Your son traded his automatic vehicle in for a manual one. It is possible that he mis-geared at some point, which can cause it to throw a rod. The Mustang was in fantastic condition at the time of sale, and it is showing to have remaining warranty based on age and mileage. We have offered to refer you to a local Ford store to assist with the repair diagnosis and this offer is still on the table. If you change your mind, feel free to give us a call at (512) 401-5940. Thank you

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Never go again horrible customer service

I went to this dealership a few days ago ,is not like acura dealership looks like mechanic shop is dirty place not clean horrible customer service ,they say we are gonna call you to make an appointment today never call back very poor customer service,specifically the name one of customer service Jay Alba horrible person that's why I'm disappointed about his communication ,never go again

Never go again horrible customer service

I went to this dealership a few days ago ,is not like acura dealership looks like mechanic shop is dirty place not clean horrible customer service ,they say we are gonna call you to make an appointment today never call back very poor customer service,specifically the name one of customer service Jay Alba horrible person that's why I'm disappointed about his communication ,never go again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for bringing your concerns to our attention. I would love to step in and assist you however, all of your reviews today have been posted on multiple sites with different names on each. We are unable to help without your true legal name and information. Please give me a call as soon as possible so that I may see how I can turn things around. Thank you. Clifton, Goldsmith, General Manager (512) 401-5975

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Get professional care. From your service Acura ser

I have always been satisfied with this dealership service. David knows exactly what my car history is. I always get everything taken care of in the best professional way. Thank you Acura this is my reference # number 474625

Get professional care. From your service Acura ser

I have always been satisfied with this dealership service. David knows exactly what my car history is. I always get everything taken care of in the best professional way. Thank you Acura this is my reference # number 474625

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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HORRIBLE VERY DISHONEST!!!!

VERY DISHONEST!!!!! On June 26 my wife and I bought a Mercedes GLC from David McDavid Acura. We were told there was a second key fob... even asked again during the signing and were told yes they would get it. Well while we were switching things over from the old to the new we asked again for the second key fob.The Salesman (Justin Binford) said he would be right back with it. Sometime later he returned and he couldn't find it and would contact the former owner to see if they had it. I said you told us you had it all this time and I didn't appreciate being lied too. He assured us he would get it... well 60 days later and no key fob no one will return my calls. I call the GM every day (Clifton Goldsmith) to no avail! I am getting my attorney involved and calling Channel 7 news 7 on your side. I HIGHLY RECOMMEND YOU DO NOT DO BUSINESS WITH THIS DEALERSHIP THEY ARE VERY DISHONEST!!!!!

HORRIBLE VERY DISHONEST!!!!

VERY DISHONEST!!!!! On June 26 my wife and I bought a Mercedes GLC from David McDavid Acura. We were told there was a second key fob... even asked again during the signing and were told yes they would get it. Well while we were switching things over from the old to the new we asked again for the second key fob.The Salesman (Justin Binford) said he would be right back with it. Sometime later he returned and he couldn't find it and would contact the former owner to see if they had it. I said you told us you had it all this time and I didn't appreciate being lied too. He assured us he would get it... well 60 days later and no key fob no one will return my calls. I call the GM every day (Clifton Goldsmith) to no avail! I am getting my attorney involved and calling Channel 7 news 7 on your side. I HIGHLY RECOMMEND YOU DO NOT DO BUSINESS WITH THIS DEALERSHIP THEY ARE VERY DISHONEST!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback, Mr. Johnson. We’re disappointed that you are feeling this way. During the purchase process, our team informed you that there was only one key available. Upon receiving your review, our General Manager reached out to you and offered to cover half of the cost of a second key as a courtesy for you being our valued client. We were under the impression that this was acceptable to you so please let us know if this isn’t the case. We can be reached at (512) 401-5940. Thanks so much.

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Horrible!

We bought a truck and it broke 2 weeks after our purchase. We are very lucky that we did not DIE or KILL another family in this truck that we bought from David Mc David Acura. My husband lost control when the bracket that holds the differential broke!! He almost went head-on with another car, thank God the lady was able to move out of the way since my husband was unable to control the truck. It makes me so upset that we are dealing with this when we purchased specifically from a supposedly "reputable" dealership. We took the truck in to get an estimate to see how much it would cost to repair and the guy said the truck had been welded before where it broke off. This is something that the dealership should have seen since they supposedly inspect their vehicles. We were basically told oh well you bought it "as is". The general manager, Clifton Goldsmith did not even make time for us after waiting over an hour to talk to him. He is the one who made the call not to help out with the cost of repair. It's a BROKEN truck! A broken truck could have caused a BIG ACCIDENT on the road. Something that this dealership could of easily take responsibility for missing such a dangerous defect. Instead, they just washed their hands. Just to think that we drove in that UNSAFE truck with my two little kids makes me very mad. By the way, the seat belts were not even bolted down! JUST HORRIBLE!

Horrible!

We bought a truck and it broke 2 weeks after our purchase. We are very lucky that we did not DIE or KILL another family in this truck that we bought from David Mc David Acura. My husband lost control when the bracket that holds the differential broke!! He almost went head-on with another car, thank God the lady was able to move out of the way since my husband was unable to control the truck. It makes me so upset that we are dealing with this when we purchased specifically from a supposedly "reputable" dealership. We took the truck in to get an estimate to see how much it would cost to repair and the guy said the truck had been welded before where it broke off. This is something that the dealership should have seen since they supposedly inspect their vehicles. We were basically told oh well you bought it "as is". The general manager, Clifton Goldsmith did not even make time for us after waiting over an hour to talk to him. He is the one who made the call not to help out with the cost of repair. It's a BROKEN truck! A broken truck could have caused a BIG ACCIDENT on the road. Something that this dealership could of easily take responsibility for missing such a dangerous defect. Instead, they just washed their hands. Just to think that we drove in that UNSAFE truck with my two little kids makes me very mad. By the way, the seat belts were not even bolted down! JUST HORRIBLE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carmen, thank you for sharing your feedback. We regret that the vehicle did not work out for you. Records show that the deal was reversed and car was returned. Please accept our apologies for your experience. Let us know if we can resolve any additional concerns you have. Thank you.

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Great experience.

Sales Rep. Tony and Ralph just went all out to make my purchase smooth. Bought many cars in my life this group is Truly a 5 star operation. Hassle free. Highly recommend! Thanks guy’s! Paul

Great experience.

Sales Rep. Tony and Ralph just went all out to make my purchase smooth. Bought many cars in my life this group is Truly a 5 star operation. Hassle free. Highly recommend! Thanks guy’s! Paul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks so much for rating us so high! Be safe on the road!

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