Reviews
I dropped off my Expedition for an oil change while I was
I dropped off my Expedition for an oil change while I was at work. They were running behind the whole day and didn’t get to it when they initially told me they would but they made it right and realized there was a recall on it while it was there too, so they took care of that while it was in there. Overall very pleased with the service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help get you and your Expedition back on the road! We appreciate your patience, and we hope to serve you again soon!
It took 2.
It took 2.5 hours for an oil change and tire rotation. I usually go to Kenny Ross but you are closer so I thought I would try your service. Won’t make that mistake again.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Keith. We strive for efficient service, and we're sorry to hear about your experience. Your comments help us improve, and we hope you'll consider giving us another chance in the future.
I came in for an inspection and was taken care of very
I came in for an inspection and was taken care of very quickly. Austin was professional and got me taken care of in about an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road with the service you need! Thank you for choosing to work with us.
Very prompt and timely.
Very prompt and timely. Shawn is great. I have bought from Cochran before and will in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your great experience with us! We value your continued loyalty, and look forward to working with you again.
Always friendly and communicate with me regarding
Always friendly and communicate with me regarding updates. Willing to go the extra step, too.i get s car was whenever I bring my car in
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for making us your service home! We look forward to working with you again.
Super convenient location, Well maintained with lots of
Super convenient location, Well maintained with lots of stock on site. Showroom and waiting room are very cleanly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We appreciate you making us your automotive home, and look forward to seeing you again.
Service advisor stated he will call me the next day….
Service advisor stated he will call me the next day….turns out he was off and nobody checked his voicemails. I had to visit the dealership to see if my car was done. Turns out it wasn’t and I had to wait another day.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing your concerns to our attention- we are sorry to hear that your experience did not meet our standards for excellence. We apologize for the delay and any resulting inconvenience that it caused. We've shared your comments with our management team to be addressed internally, and hope for the opportunity to better serve you moving forward.
Everyone here from sales to financing were very helpful,
Everyone here from sales to financing were very helpful, friendly and easy to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the glowing review! We're so glad to hear of your Clearly Better Car Buying experience, and will be sure to pass along your praise to our team. We appreciate you choosing us, and hope you're enjoying your new car!
They were very helpful and found me a terrific car!
They were very helpful and found me a terrific car!! Everyone was very easy to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the feedback! We're thrilled to hear you found a great car and had a positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again in the future!
Excellent service performed in a very timely manner.
Excellent service performed in a very timely manner. Courteous and friendly staff with knowledgeable technicians. Very happy with service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help! Thank you for choosing to work with us. We hope to see you again!