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Mercedes-Benz of Coral Gables

(5,816 reviews)
2022 state dealer award
View 15 awards
2022 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (786) 245-0464 (786) 245-0464
Used (786) 245-5931 (786) 245-5931
Service (786) 245-6680 (786) 245-6680

Reviews

(5,816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Coral Gables from DealerRater.

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Superb!!!!

Yesterday was my first time at the Coral Gables dealer and the experience was excellent. The person who took care of me was Dave at the service department. I live in Coral Gables but will always go to Ft Lauderdale because of their excellent service. I did not care that it was a long drive I just cared about the way they treated me. Now, going forward, I will go to Coral Gables, the service was excellent. I have no words to describe how wonderful, professional, friendly and attentive Dave was from the moment I expressed my concerns until it was resolved. He adds value to your company. Keep it up. Great job!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent Service

Tony Fuentes is my Service Advisor. Great job and super quick service. Dropped the car off and it was done in no time. My car was spotless when I got it back! GO MB Coral Gables

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy and professional

Sales person was friendly and made sure we were informed of every detail. This is my third time at This dealership and each time, Rick Vega has been great. No surprises!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Service that makes me feel like a Queen

From my personal Service Advisor, to every person i have encounter during my service, i have felt personal attention, positive attitude and service to make my experience exceptional. I certainly admire this attitude to me as customer, being part of Mercedes Family in this dealership. You guys are beyond the excellence and i will always return to that dealership - you never failed to be excellent in service and make me feel special.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Routine Service Call

Took my car in for Service Type A. Service was done properly, Service Manager, Lorena, checked my car to make sure nothing else was wrong. She had my service order written up, and my complimentary rental ready before I could get a cup of your delicious coffee. Car was ready when she said it would be. The text notification system works great, I did not have to call. Very good service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

excellent and friendly service

I have been a customer since 1985 and have never been disappointed with their friendly and very efficient service over the years. That is why we are and have been loyal to MB over all these years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome service

David Gossett Was great! He really helped me with the recall I needed, plus he offered to wash my car! You should hire more people like him! He's amazing!!! Thank you for making my visit smooth, fast and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

Ralph Perez is excellent. He always helps us find the right and more convenient car for the family. Also, the Coral Gables dealership is our favorite to get our Mercedes Benz, every 3 years. They treat us as real friends,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent workmanship and superior customer service

I have been a customer for many years and have always had excellent service, both in the sales department and the service area. Jesus Romero is an extremely capable service representative and always makes you feel welcomed. I value his expertise and recommendations. Workmanship is excellent and facilities first class.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My first Mercedes Benz

This week I leased my first Mercedes Benz and I hope won't be the last one. Excellent attention, fast procedures, friendly employees. Absolutely, it won't be the last one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.