Mercedes-Benz of Cutler Bay

This dealership is first class, Service is terrific. In and out. Loaner car, no hassles. Car ready when promised, Love my service adviser, Kevin LaPlanche!

I have purchased/sold/driven over a dozen cars in my lifetime. I have always dreaded the experience of changing my vehicle. Regardless of the brand (Porsche, Lexus, Nissan, Mercedes), the salesperson and their management "always" managed to conduct themselves in a dishonest and unprofessional manner. They have done everything from making promises that they later would not honor to just flat out lying. Inevitably, new costs and fees have always appeared at the moment I sign the closing paperwork. FINALLY, the most recent process of changing my vehicle (turned in my lease & purchased a new vehicle) was a pleasant, effective, and efficient experience. From the initial conversation with my salesperson, Ahmed "Alex" Gonzalez at Mercedes Benz of Cutler Bay, to the moment I drove of the lot with my new car, my entire experience was nothing short of "World-Class." The team at Mercedes Benz of Cutler Bay delivered "Ritz-Carlton Service with Federal Express Efficiency." I was able to view their inventory and select my vehicle within an hour. I, then was able to negotiate my deal, get the car prepared for delivery, get walked through all the features in my new car, complete all of the associated paperwork, and drive of the lot with my new car with in 1.5 hours. The entire process took less than 2.5 hours. I congratulate and highly recommend the team at Mercedes Benz of Cutler Bay. From the Manager, Herminio Perez (who personally came to introduce himself when I took delivery of the vehicle), to the Finance Manager, Eduardo Cardona (who walked me through all of the documentation without trying to upsell me any products), to the Sales Assistant, Melanie Giro (who patiently walked me through all of the features in the car and how to use them), and, most importantly, my salesperson, Ahmed "Alex" Gonzalez (who coordinated the entire experience flawlessly), they all made my experience pleasurable. I am very grateful and will definitely be back when I am ready to change my vehicle again.

Herbert is the best service advisor I've ever worked with. Truly professional and courteous. He values the customer and it shows in every way. He is an excellent representative of the Mercedes-Benz brand.

Service was really great and efficient. The car was in and out with no problems. We wouldn't take our car anywhere else! Thank you so much.

in and out....no hassle....car clean and work done on time...loaner car...great communication during and after visit. repair done in a timely manner

The brakes went out on my Sprinter while on Florida's Turnpike, while on vacation, heading to Key West. I called MB of Cuttler Bay and spoke to Rubin (manager). He agreed to take me in first thing the next morning. i arrived at 0630 and was promptly met by Kevin LaPlanche, service advisor. He got me in right away, got the brakes fixed, and back on the road a few hours later. Thanks Rubin, great job Kevin !! Ron Kurtz 2013 Sprinter

Service was really good as expected from a top brand like Mercedes Benz and for sure will return for future purchases and manteinance. Thanks for everything.

Great buying experience. The sales Associates were very helpful, diligent, and friendly! I have also had exceptional and very helpful encounters with the service Dept.

By far one of the best buying car experience i have had in a long time. The sales person was very knowledgeable and gave me the best deal he could. The other people that help througj out were very friendy as well.

I have purchased many cars throughout my lifetime and my recent purchase of my new 2016 Mercedes S550 was not only pleasurable but is how a car purchase should be. The second I entered Mercedes Benz of Cutler Bay I was welcomed by the first employee I met and felt right at home in their state of the art facility. The hospitality and customer serviced I received was superb. I highly recommend anyone to purchase their next Mercedes here at this "First Class" Dealership. Thanks again for making my car buying experience easy and pleasurable. Scott Patterson EWM Realty International