Reviews
Great Customer Service
I had some issues with the service and the service Manageress Ms. Mary quickly responded to an issue I had with one of the services which I got done and resolved it in no time. Excellent service Ms. Mary and I really appreciate the good service and please keep up the good work
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Bad experience
Most of the dealership's sales people are new so they lack the knowledge necessary to give informed answers. After spending time with you and making promises on price they come back with something totally different. I would not recommend this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
good....................nothing more to say....
they went the extra mile..i need 25 words so i am expanding on my good rating to say they were very nice and reasonable with service support and somewhat reasonable on price....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service
I went to Advantage Honda to get my airbag replaced, and I met Lillian, who efficiently helped me. She was very clear and made sure I understood the process, and she was very friendly and approachable. When I had questions, she answered them right away, with a smile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My Honda Pilot
Honda in Manhasset provides excellent service. My experience was pleasant that I went back to buy my Honda Pilot! Steven was very accomodating! Thank you Steven, Jason and Mitchell!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good start to bad taste to good ending
My relationship with this dealership started off with a bang. They were helpful and tried to get me into a vehicle that fit my finances and my needs. All started off so well, however, they failed to meet with their promises. Since I do a lot of driving and it was buying a used vehicle (a 2012 CRV). I went around the car real well and noticed that the front brake pads were somewhat low. What are the conditions that I requested in making the deal was for the dealership to change the front brake pads and be certain that the rotors were properly machined. Although they wanted to get me to buy a driveway with the vehicle the same day (a Saturday), due to the issue with the brakes, they said they needed a few extra days. My wife did not pick up the vehicle until Tuesday, and when she picked it up, she never checked to see if they did the brakes as they promised. The brakes were not fixed, but when brought to their attention, they honored their commitment and fixed the problem as promised. Although they didn't get it right the first time, at least I know they mean what they promise and eventually got it right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
Smooth and pleasant process
The sales consultant, Steve Gong, was helpful and patient with us throughout the process. The buying experience was smooth and the car is great so far!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good Customer Service
Good customer Service. The associate who assisted me was very helpful and explained all the details to me very well. She also made suggestions to improve my experience. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is to your advantage to use Advantage Honda.
We were not prepared to purchase a car when we walked into the dealership. All we wanted was to receive information. The sales consultant, Steven Gong, was so helpful in answering our questions that we decided to consider leasing a CR-V. Steven was patient, polite, caring about our wallets, and very knowledgeable. We did lease a CR-V mainly because of Steven. We returned the following day to submit some paperwork and Steven was as patient and helpful then as he was before the sale. He invited us to return any time to learn more about the many features of the car. When we purchase a new car next year we will head straight to Steven. He took care of us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
My service person Lilly was very patient and personable. Although the waiting time was very long, she tried her best to minimize my costs, and she understood my situation very well. Great customer service for the entire 7 hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair