Honda of Manhasset

My experience with Honda goes back since 2007 when I bought my first Honda. It is always been excellent ! Little PRICEY ! Thank you ! Very friendly

Nadia Khan was our sales person and she was very easy to work with and has a pleasant personality. She explained everything clearly and showed all the car functions. The only reason I didn’t give 5 stars was we should have been told to bring a bank check for the down payment. The rest of people at Empire were also helpful and pleasant.

Was able to make a convenient appointment for service. Took only a couple minutes to drop car off. It was ready exactly when promised. Pickup also took only a few minutes.

Andy Liu worked hard to gain my business. Smooth transaction. I left the dealer feeling great that I got a fair deal. Very happy with the overall experience

The salesperson Chun So was very helpful and friendly explain clear for the function of each button for savings gas and glad that he explain to my son too. Thank you very much.

Empire Honda Jeffrey Alvarado was very patient and knowledgeable of features about my 2018 Honda Civic. I left the dealership very confident and empowered with navigating through the application on my own.

Took my Honda for a safety recall repair this week. Jeffrey Alvarado was very kind, courteous and helpful. Did not have to wait too long for the repair. Overall, great service at Empire Honda.

I have always had a very good service from this dealership. The staff is courteous, very helpful and reassuring. They meet you at the halfway mark.

I've used this dealership with three Hondas. It's the best of all that I've used. Even with the new owner and the pandemic they are organized and people friendly. Jeffery Alvarado was pleasant and helpful his text messages. He was helpful in communicating by pulling his mask down while 6 feet away so I could lip read. I cannot understand when people speak through a mask. I don't know if you have other deaf clients but there are masks with windows in them which staff can use to allow lip reading. They are plentiful on internet.

Horrible experience doing service at Empire Honda of Manhasset with Jeff... I have left the car at the dealership for some light body work due to a weather accident. The insurance company estimated the work to take 5 days. In reality, the car was in the body shop they work with for 2 months. When the body shop *towed* the car back to the dealer, the dealer did not even know about it and never called me about it until I started looking for my car. So, nobody even checked in the car when it arrived. How is it even possible? They had to search for the car on their parking lot after my call. During my call, we discussed if any other checks need to be done and Jeff assured me that there is noting to worry about and the body shop took care of everything. Well, when I arrived to pick up the car, the car would not even start! They jumped start the car since the battery is (at the very least) fully depleted. In addition, the car reports that the oil needs to be changed (the oil was fine when I dropped the car). So, they did not even check that the car could be started before returning it to me! After my car was jumped started, I asked what I should do, like leave it on for some time or something to charge the battery. The service at the dealer assured me that I just need to drive home and nothing else needs to be done, even though I explained that I live less than 10 minutes away. Well, when I got home and parked the car, I opened an automatic door (it is a van), and I could not even close it back and the car could not be started again, even locks in the car could not be locked. When I called them to complain, they suggested me to find some service to tow the car back to the dealership... That is the level of service you should expect from this place! Very unhappy :( Update (6/11/2020): ============= I attempted to charge the battery in my car this week with a charger able to charge deeply discharged batteries. The battery is completely dead - only holds enough power for the dashboard to turn on after charging it. Before I dropped my car at the dealership, the battery was perfectly fine. So, they irreversibly killed my battery, possibly intentionally, hoping to sell me a new one. My oil was fine too, and now I have a sign to change it. Did they swap the oil too hoping that I would pay them to change it? This place is irresponsible or dishonest or both!