Reviews
Shehab and the whole team at BMW McKinney is top Notch!
Shehab and the whole team at BMW McKinney is top Notch! They are very easy to work and do business with. Thank you Sheeesh!
Shehab and the whole team at BMW McKinney is top Notch!
Shehab and the whole team at BMW McKinney is top Notch! They are very easy to work and do business with. Thank you Sheeesh!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dealership was very disappointing for a first time visit
Dealership was very disappointing for a first time visit , I had a written quote the day before for service that wasn’t honored, was told it was quoted by someone at a call center in Charlottesville that didn’t know what they were doing. I called to verify the quote before I scheduled the appointment,I asked for Jordan the guy that sent me the email quote there’s no Jordan that works here but she found the quote and said it included the valve cover assembly.When I scheduled my appointment I asked for Jordan and was told we have two people named Jordan that we’re unavailable but they could schedule my appointment was told no loner cars were available and a shuttle was available within 30 miles. When I arrived for my appointment I was told a shuttle was only available for a ten mile radius he would make an exception but their driver was not available.Then I said I would be back the first in the morning but was told the driver didn’t come in until 10 am. Why would someone living in Plano do business with a dealer that quotes and schedules in another state for a local dealer. I had to give my vin number and personal information 3 times because each time I called whomever answered the phone said they couldn’t pull it up because the previous person didn’t enter the info or set up an account for me. I think I’ll continue to buy and service my BMWs at the dealership where loaners are available and the advisors understand how to accurately quote a BMW repair.
Dealership was very disappointing for a first time visit
Dealership was very disappointing for a first time visit , I had a written quote the day before for service that wasn’t honored, was told it was quoted by someone at a call center in Charlottesville that didn’t know what they were doing. I called to verify the quote before I scheduled the appointment,I asked for Jordan the guy that sent me the email quote there’s no Jordan that works here but she found the quote and said it included the valve cover assembly.When I scheduled my appointment I asked for Jordan and was told we have two people named Jordan that we’re unavailable but they could schedule my appointment was told no loner cars were available and a shuttle was available within 30 miles. When I arrived for my appointment I was told a shuttle was only available for a ten mile radius he would make an exception but their driver was not available.Then I said I would be back the first in the morning but was told the driver didn’t come in until 10 am. Why would someone living in Plano do business with a dealer that quotes and schedules in another state for a local dealer. I had to give my vin number and personal information 3 times because each time I called whomever answered the phone said they couldn’t pull it up because the previous person didn’t enter the info or set up an account for me. I think I’ll continue to buy and service my BMWs at the dealership where loaners are available and the advisors understand how to accurately quote a BMW repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
TJ and the whole McKinney dealership are very nice and
TJ and the whole McKinney dealership are very nice and easy to work with. Thank you so much.
TJ and the whole McKinney dealership are very nice and
TJ and the whole McKinney dealership are very nice and easy to work with. Thank you so much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lisa, we are so pleased you enjoyed your visit to BMW of McKinney!
I had an amazing experience working with Shehab.
I had an amazing experience working with Shehab. He’s truly one of a kind — honest, transparent, and genuinely focused on helping you, not just selling you a car. From start to finish, he made the process smooth and pressure-free. It’s rare to find someone in car sales who is this upfront and trustworthy. If you’re looking for someone who will take care of you and be real with you, Shehab is your guy.
I had an amazing experience working with Shehab.
I had an amazing experience working with Shehab. He’s truly one of a kind — honest, transparent, and genuinely focused on helping you, not just selling you a car. From start to finish, he made the process smooth and pressure-free. It’s rare to find someone in car sales who is this upfront and trustworthy. If you’re looking for someone who will take care of you and be real with you, Shehab is your guy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that Shehab provided such an honest, transparent, and pressure-free experience. We’re here anytime you need us!
Shehab was fantastic to work with — honest, professional,
Shehab was fantastic to work with — honest, professional, and truly one of the best salespeople I’ve ever dealt with. He made the entire process smooth and stress-free with clear communication and genuine care. BMW of McKinney is hands down the best place to buy a car, and Shehab is a big reason why. Highly recommend asking for him if you want a great experience from start to finish.
Shehab was fantastic to work with — honest, professional,
Shehab was fantastic to work with — honest, professional, and truly one of the best salespeople I’ve ever dealt with. He made the entire process smooth and stress-free with clear communication and genuine care. BMW of McKinney is hands down the best place to buy a car, and Shehab is a big reason why. Highly recommend asking for him if you want a great experience from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful feedback! We're thrilled to hear Shehab made your experience smooth and enjoyable. We appreciate your recommendation and look forward to welcoming you back to BMW of McKinney!
TJ did a great job getting me in a new m440.
TJ did a great job getting me in a new m440. I love my new car!!
TJ did a great job getting me in a new m440.
TJ did a great job getting me in a new m440. I love my new car!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sam, we're so glad that we were able to go above and beyond your expectations!
When I need service, Jim is my guy.
When I need service, Jim is my guy. He always goes out of his way to make sure everything is perfect. If you need service ask for Jim.
When I need service, Jim is my guy.
When I need service, Jim is my guy. He always goes out of his way to make sure everything is perfect. If you need service ask for Jim.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lisa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of McKinney.
I did not know what to expect at this new BMW dealership
I did not know what to expect at this new BMW dealership but Parker Adams took me through the process and made it so simple and easy. I am always coming back to him.
I did not know what to expect at this new BMW dealership
I did not know what to expect at this new BMW dealership but Parker Adams took me through the process and made it so simple and easy. I am always coming back to him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bmw Guy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of McKinney.
I will only be going to BMW McKinney from here on out.
I will only be going to BMW McKinney from here on out. Big thank you to Corbin for providing exceptional customer service during my visit!
I will only be going to BMW McKinney from here on out.
I will only be going to BMW McKinney from here on out. Big thank you to Corbin for providing exceptional customer service during my visit!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Suprat, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of McKinney.
Worked with Corbin and was impressed with the fast
Worked with Corbin and was impressed with the fast turnaround and great customer service. Will definitely be back.
Worked with Corbin and was impressed with the fast
Worked with Corbin and was impressed with the fast turnaround and great customer service. Will definitely be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sara, we are so pleased you enjoyed your visit to BMW of McKinney!