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Jack Chrysler Dodge Jeep Ram

(661 reviews)

Reviews

(661 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Michael Kry was extremely helpful with the process of

Michael Kry was extremely helpful with the process of buying my new Ram1500! He didn’t waste my time! I told him what I wanted for a payment and he made it happen. All deals should be this easy! Thanks Michael Kry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Leo, we're delighted to hear that Michael made your buying experience smooth and efficient at Jack Chrysler Jeep Dodge Ram. Enjoy your new Ram1500!

A truly great purchase experience, excellent

A truly great purchase experience, excellent communication and service in a timely manner. Dealer info was complete and accurate on the vehicle I bought. My salesperson,Tenaj Ormsby, was very professional, friendly, and competent. She made my purchase easy and fun.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Pat, we're delighted to hear that Tenaj and the team at Jack Chrysler Jeep Dodge Ram made your purchase experience enjoyable and seamless. Thank you for sharing your positive feedback!

I had shopped on line and found what I had wanted

I had shopped on line and found what I had wanted immediately when I arrived. Mark greeted me almost immediately. The side bars that I wanted & car was detailed as well. I had scheduled a time to close the deal for the next morning. I even met the service manager at pick up time. This is my first wrangler and everything was explained in what to expect. Thank you Mark & everyone who made my buying experience wonderful at Jack.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Tenley, we're delighted to hear that Mark and the team at Jack Chrysler Jeep Dodge Ram made your first Wrangler purchase a wonderful experience. Thank you for choosing us!

Prompt response to my request for service.

Prompt response to my request for service. Service appointment on time. Waited in comfortable customer area. Service completed within time estimated. No complaints. Will be happy to return for future service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that your service experience at Jack Chrysler Jeep Dodge Ram was prompt and comfortable! It's great to know everything went smoothly, and we look forward to welcoming you back for future visits. Safe travels until then!

I spent multiple days on the phone with one of their

I spent multiple days on the phone with one of their sales associates. I was sent videos of a truck while it was still dirty. I had to call out a massive dent in the front bumper that was not mentioned when I asked about damage, we were able to make a deal by taking some money off of the price for this one issue. I showed up to pick up the vehicle and it looked like it had just been through a demo Derby then parked at a driving range. There was no reference to this damage through other discussions with sales associate. When I voiced my concern about this. They lead me on that they may be able to make a deal on another vehicle, mind you I had just driven two hours with little kids and had taken time off from work. I test drove this vehicle under the premise that they would need to adjust the price to match the deal we had made on the other truck, which they lead on would be a possibility. When I sat down, they brought in the Sales Manager, who then said they would not budge a cent on the $4000 more expensive truck and that I should’ve known through their phone video about all of the dents and scratches and busted rear bumper that were not disclosed when I asked. This place is terrible. They have zero customer service, they lie, cheat and steal. The Sales Manager decided to then call me after the fact, he had cherry picked phone calls with the sales person, he tried to say that I was not being honest, when he did not see all of the calls. He wasn’t trying to make a sale, it apologize, this place just likes to try to be right when they couldn’t be more wrong. Stay Away!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Beware stay away.

Beware stay away. All screw up’s there. They suck but blame you for there stupid people that work there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Great experience, David Morgan made the process easy and

Great experience, David Morgan made the process easy and affordable! So glad Southern Motors made their way to Springfield, GA!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

My experience was with Southern Motors in Springfield, GA. Not sure how the Jack dealership got tied to my post. It won’t let me delete it.

Great experience, very happy with my purchase and Dave

Great experience, very happy with my purchase and Dave Clifford isa hard working, conscientious saleman! Ask for Dave, you won't be dissapointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I was in a terrible financial situation and the team at

I was in a terrible financial situation and the team at JackCDJR were amazing! David Clifford, Jeremy Kelley, and Aaron Maguire helped me get out of a terrible loan, and a vehicle I was not too fond of, into a beautiful Ram 1500, and a loan I can afford. I’ve been to other dealers in the past, and have never been treated as good as I was here. Thank you all, you didn’t just help me, you all helped a family. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Had a great experience, went incredibly smooth and made

Had a great experience, went incredibly smooth and made everything easy. David Clifford was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.