Reviews
Exceptional Customer Service & Engagement Experience
The purpose of a car dealership is to sell cars, right? BMW of Bridgeport goes far beyond that with exceptional customer service and an overall exceptional customer engagement experience in all aspects of the dealership including sales, service, and support. The level of coordination among all employees at BMW of Bridgeport is quite impressive and the attention to detail makes a big difference in customer satisfaction. We have now purchased 2 cars from BMW of Bridgeport since 2014 and have transacted 1 sale to BMW of Bridgeport. Our satisfaction with the vehicles and the dealership will keep us coming back for years to come. Kudos to the BMW of Bridgeport team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for all the kind words! We are proud of our team members and their dedication to customer satisfaction. We also appreciate your commitment to the BMW of Bridgeport family, we are happy to have you!
Buying CPO
Kerri was a good communicator and responded fast to my emails and Ramon was very helpful with no pressure in buying a CPO overall great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very pleased that you had a great experience with our team! Thank you for your review!
Top Notch Experience
From the first contact with Kerri via email and on the phone, then with Ramon for the test drive, discussing price, getting the PO finalized, etc, to the pick up with Ramon and Glenn and Mike, it was a great experience for both my wife and myself. We were made to feel easy from beginning to end and look forward to future interactions though service or a second BMW.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mark, thanks for sharing about your positive experience with our team! It pleases us to know that all your needs were met to the fullest extent. We look forward to seeing you next time!
BMW of Bridgeport & Ramon Felix: excellent experience
I worked with Ramon Felix to lease a plug-in hybrid. Started with the 530e, but ended up with the X5 40e. Very pleased with the quick and attentive service and the end result.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review! We are happy to hear you had a wonderful experience with Ramon.
Buying CPO
Very helpful members at BMW of Bridgeport. Kerri was a great communicator. Ramon made buying a car so easy. He made me feel comfortable and not pressured. Mike was very informative when it came down to finances and the warranty of the car. Glen took the time to help me learn all the features the car has to offer. Overall a great experience! Thank you for all of your help. I am very happy with my car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very satisfied knowing that our entire team made the process a smooth one! Thank you for sharing your positive review with us. We hope you enjoy your BMW!
Excellent service!
Ramon was very knowledgable and pleasant. It was our first time leasing (instead of financing) so we had a lot of questions. He got us all the information we needed, and never pushed the deal. We will definitely return to BMW of Bridgeport and recommend Ramon!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to read that you had a pleasant experience and Ramon was able to answer all your questions! Thank you for the kind words and we look forward to having you next time.
BMW of Bridgeport has the people that DEFINE Great Service!
Lee Lopez is the only reason I purchased my Audi S5 and first car. His attention to detail is above and beyond! I can't thank him enough for the time he spent on follow-ups and in offering personalized service. In the middle of the winter, Lee went onto the roof without a jacket (because we were in a rush) and in the snow showed us every car we asked about. I can't express enough how much his ability to connect with people and ability to address our needs was appreciated. Lee is a true professional and the car is everything I could ask for! Thank you to everyone. I can confidently say I will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for such a positive review and all the kind words! We are very proud that Lee provided you with an unforgettable experience. We look forward to having you next time. Enjoy your new vehicle!
2018 X1
Working with Kelly and the team at bmw Bridgeport was fantastic. Kelly worked efficiently and did everything to achieve my financial goals as well as vehicle requirements. I could not be happier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that our team met your needs! Thank you for being a part of the BMW of Bridgeport family. Enjoy your new X1!
Great purchase of certified pre-owned
Ramon Felix was great! Got me a great deal on a certified preowned BMW. Threw in a few nice extras too, and was all around a great experience. Thanks Ramon!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ryan, thank you for your positive review! We are so glad Ramon was able to provide a great experience!
Great experience, proper customer service.
The process of purchasing a new car was very relaxed no pressure and no back and forth with options and special packages. Recommend this dealer and recommend Ramon Felix.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review and recommendation! We are glad to have you as part of our BMW of Bridgeport family!