Reviews
The salesperson Rich did a outstanding job in providing
The salesperson Rich did a outstanding job in providing information, pictures and guidance in purchasing a awesome vehicle
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Good people, got a fair deal on a new Mazda CX-5.
Good people, got a fair deal on a new Mazda CX-5. Salesman Sam Maniaci has good knowledge of the models, pointed out the differences. Entire staff helpful, worked with us on the various financing options, made some minor concessions to get the deal done. They had a final detailing done before we took the car, it looks and drives great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a car here despite the very high unlisted fees
I bought a car here despite the very high unlisted fees compared to the listed price. After the initial sticker shock, I had a decent experience. I arrived there via rental car. After they assured me they would return it since Enterprise handled their loaner cars, they let it sit on their lot for weeks then stuck me with the bill. Do not trust these people.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We're truly glad to hear that the purchase process itself was easy, — as that’s exactly the experience we aim to provide every customer. That said, at no point would pricing ever be a surprise as all fees are clearly listed at multiple points during conversation and on any electronic correspondence including our website in clear bold and direct language. To be completely transparent regarding your concerns with the rental vehicle, the arrangement to return your rental was made directly between you and the rental agency while you were in our showroom. In fact, you even discussed with our Finance Manager how the rental company told you they’d pick it up from the dealership — something we clarified at the time was not a standard practice, as we do not have a relationship with that rental agency nor do we use outside rentals, since we operate our own fleet of courtesy loaner vehicles. While we understand your frustration, the agreement and follow-up with the rental company was your responsibility. Despite that, our team followed up with you after the sale to ensure you were happy with your new vehicle and at no point were we made aware of any unresolved issues with the rental until much later. We’re disappointed that this misunderstanding has overshadowed what was otherwise a great car-buying experience. We're always here to help where we can, but in this case, the responsibility rested with the rental agency and the arrangements made directly by you. We do appreciate your business and wish you many enjoyable miles ahead. Warm regards, Mazda of Port Charlotte Management Team
we had a great experience our salesman Tim was awesome.
we had a great experience our salesman Tim was awesome. FNI. Finance was awesome. Took really good care of us. Very happy with our deal five star all the way
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phillip followed through with his promises to send me
Phillip followed through with his promises to send me floor mats after I bought a Miata RF. We all agreed to OTD price orally then met me half way in Okeechobee to swap cars! Character counts including trust, reliability, honor, and happiness. Henry from Cape Canaveral
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Started out as a great price.
Started out as a great price. Come to find out the prices are low due to hidden fees. Almost 3k in fees added on! One 850$ fee was "prepping to sale" its a dealership, that's what you're always doing. Asking to pay for that is crazy. Stay away!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
After a two month search and always coming back to Rich W
After a two month search and always coming back to Rich W at Mazda of Port Charlotte, I finally got my new Mazda CX5 ! Rich was very patient and very knowledgeable and helped me along the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
numerous times only to be sent to voicemail over and
numerous times only to be sent to voicemail over and over. After many calls the finance gentlemen calls me to tell me I have to call Mazda and cancel the warranty.... Sir I didn't purchase a Mazda warranty you sold me another brand. This just showed me he never looked at my stuff to even try and cancel it. These financial guys only get paid if you keep the warranty for 60 days. Well we are are getting close to the mark so he can get paid. He then told me he would call me two days later to confirm the warranty was canceled. Well that never happened. These warranties are prorated so every day you have it the less you get refunded and if it goes past 30 and 60 days the refund is alot less. I am very unhappy and would like a full refund as I called and tried to cancel the warranty 3 days after I purchased the vehicle. They stressed to me during my visit that they are a new dealership and they are really trying to make a good name for themselves, but this is not how you do it. Very disappointed. Once they make there sale your as good as dead to them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Rich made this transaction amazing from start to finish.
Rich made this transaction amazing from start to finish. Rich delivered exceptional service and was extremely informative of all services provided. Truly appreciate his approach during the entire transaction. Thank you Rich! You are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stopped in on a two day trip saw the vehicle that I’ve
Stopped in on a two day trip saw the vehicle that I’ve been looking for. Went back. The next day test drove bought and traded salesman. Tim was excellent no pressure very easy. I bought a lot of cars over my life and that was one of the easiest transactions ever.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car