Reviews
Everything went well except for the amount of time
Everything went well except for the amount of time waiting for the car to be actually delivered and the lack of response from the salesman and used car manager not responding to our request for copies of the purchased cars maintenance records. Also, We watched the porter's sitting in the vehicle on their cell phones while supposedly getting the vehicle ready for delivery. I actually had to yell at them to just pull it around so we could leave
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Unlock Excitement Sara Serrano | Internet Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5816 295 Auto Mall Drive Henderson, NV 89014
Maintnance was done in a timely matter and was updated on
Maintnance was done in a timely matter and was updated on the work that was done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Findlay Nissan Henderson. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014
I brought my vehicle in to the Nissan dealer to get an
I brought my vehicle in to the Nissan dealer to get an oil change. The brakes are squeaking, and there was noises coming from the engine Matt one of the service guys at Nissan gave me a quote for the work that needed to be done to fix everything I paid $1500 Plus came to pick my vehicle the oil change was done. The brakes were still squeaking, and the engine was still making the noise before I pulled off. I asked Matt to come and check the vehicle because on top of the work that had not been done. The car fob did not work in the driver side door would not open. Matt look at the paperwork to see what was actually done to the vehicle and told me that he didn’t realize that there were two motor mounts instead of one. I told him that there is no way that the work was completed and you did not hear the sound that was still omitting from the engine so now he gives me a quote of over 800 bucks to fix the problem that existed before I paid 1500. I went to speak to Nathan Finley over at the Mercury dealer. He gave me a number to speak to the service manager unfortunately that guy did not work there anymore. I feel taking advantage of. I am a disabled veteran on a limited budget and I totally feel taking advantage of at this point. My car is still making the sound brakes and engine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Oscar was very knowledgeable and informative.
Oscar was very knowledgeable and informative. The vehicle was ready in a timely manner. Very pleasant and clean dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014
Sold us a car that was suppose to be inspected and then 1
Sold us a car that was suppose to be inspected and then 1 week later wants to charge 200 for a brake flush
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Other employees were pleasant.
Other employees were pleasant. The atmosphere was cold. Oscar act like he didn't bother.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Findlay Nissan Henderson to be a positive one. Please don't hesitate to reach out if you need anything else. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014
I purchased my vehicle in June 2021 and have all
I purchased my vehicle in June 2021 and have all maintenance completed at this location. Service advisors are top notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014
Excellent service.
Excellent service.On time very professional they care about the customer reliable it’s like your part of the family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Findlay Nissan Henderson! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014
Friendly and fast service.
Friendly and fast service. 1 2 3 4 5 6 7 8 9 10 11
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014
He eas courteous and very informative.
He eas courteous and very informative. He was polite and very personable. All questions answered
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Findlay Nissan Henderson. We look forward to having you as one of our valued customers for many more years to come! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014