Easterns Nissan of White Marsh

Will is the Best Sales Men ! 10/10 Will always go Back when I need a aCar

The dealership was very knowledgeable of the vehicles they had on hand and the staff was very friendly and courteous. I got a very good deal for my vehicle that I purchased there. I recommend this dealership to all who may be interested in going and buying a car there.

Me and my husband Chris came into Easterns Nissan of White Marsh and saw Derrick OBanner he was the very best salesman put us at ease immediately and gave us the space to choose our perfect vehicle explained the whole process to us took his time related to us very personable and easy to talk to almost like I was dealing with a family member... You can tell he actually cared about us and wanted us to walk away genuinely happy and we were in and out in 2 hours which is very efficient for a dealership. I would recommend him to all my family and friends thank you Derrick.... I sincerely appreciate you...

Dishonest dealership. Classic bait and switch scheme. Agreed to a price, they tried to add on Gap and Lojack (who uses Lojack in 2025?) and then reneged on deal after obtaining all of my financial information.

Dishonest dealership. Told us the 2-year warranty and lojack were at no charge, and the charge on the contract was a mistake not to worry they would fix it. Never should have trusted them - they added $3,000 to the amount we financed. Two months later its still not fixed.

Exceptional customer service, explain everything for better understanding, vacuum the inside just for an oil change along with first time discounts!!!

Nissan of White Marsh has a well designed operation with a modern look, family friendly lots of glass for visibility, large inventory and service division. Purchased a 2019 Van for a non profit that serves persons with:disabilities. Sales associate (Seth Bagheri) was great- understood our need, met budget, not pushy, quick to locate our vehicle and pleasant. The downside of the experience- thought vehicle was waiting but not unable get vehicle until next day, waited almost 3 hours day to finalize deal w/management, waited to see finance (only 1 person but pleasant) to complete paperwork, despite a cash deal and promotion of “low jack” feature after almost 3 hours it was not in budget at an extra $1000 nor wanted especially after 3 hours. Thought about leaving earlier but liked salesman, vehicle, price and met non-profit’s need. Next day, dealership/management approved a thorough detail to van, an oil change and a full tank of gas- nice touch, much appreciated & thank you, however the overall process believe needs to improve with sensitivity to time and wait and no low jack offer at the end since there are many choices for the consumer, otherwise your dealership has a great product and should be quite successful if training and sensitivity are implemented. All the best Chip-

Although I did not purchase from them (the car I was interested in sold) their professionalism and follow up to all of my online questions were outstanding.

I have nothing positive to say about this dealership. I made an appointment and dropped the car off the previous evening. The day of the appointment I had to call several times to get in touch with a service representative. The phone rings off the hook as if no one works there, after several attempts I finally get someone to answer. Even though I had an appointment, it means nothing if your car has been dropped off because you can't afford to sit at the dealer all day. Long story short, 15 minutes before closing I get my estimate . I could tell they had no interest in repairing my car only selling me a new one. So they made 200.00 for 15 minutes of time. I guess that's their business plan. Please don't waste your time and money with this location. Absolute terrible.

I want to provide an overview of my experience with Nissan so others can make an informed decision about who they trust to service their vehicle. Two weeks ago (1/8), my car’s engine light came on and I received an automated email to take it to a Nissan dealer immediately. That day I took it to the dealer (Wednesday) and I was told that they wouldn’t be able to look at it until the following day. It took my calling 2 times on Thursday before I was able to speak with someone to get an update on my vehicle. I was told they found no problem with it and wanted to keep it again to look at it on Friday as well. Fast forward to Friday at 4pm, I had to call again to get an update as one was not provided, and informed that the person I was working with had left for the day. I was also told that no problem was found in my car and that it was ready for pick up. I arrived that night to pick my car up and was also informed it would cost roughly $200 for the inspection and the oil change. So aside from the oil change, I brought my vehicle into Nissan due to an email I received from Nissan advising me to bring the car into Nissan for Nissan to tell me there is nothing wrong with my Nissan. Money well spent. When I went to take my vehicle home that night I noticed that despite getting an oil change, the mechanic didn’t bother to put the oil change replacement sticker on my windshield. I also found out, while driving on I-95, that he couldn't be bothered to fully shut the hood of the vehicle. What a fun drive home that was given there was no shoulder for me to pull over and close the hood until I got off of 95. Fast forward to today, I find that my car is now messaging me that I am due for an oil change in 900 miles. I decided to check the oil and saw that the dipstick is low and the oil looks old. It is clear that the oil change was also not done. I call Nissan to process the above information and create a plan of action for them to continue to provide amazing customer service. The first person I spoke with told me that they “probably” just didn’t reset the sensor. When I explained that I had checked the dipstick and did not believe that to be the case, she then told me I could schedule an appointment to have it looked at. I expressed a hesitancy to do this as I did not want to pay for them to look at my car again and tell me that they did the work and for me to not get any actual service completed. She attempted to transfer me to the service manager who was unavailable and told me that they would call me back. I have not heard back and their track record does not inspire confidence. If you are eager to interact with service people that seem to have watched every Grant Cardone Youtube video and get the lowest level service, I would highly encourage you to bring them your business. This is not a place that I would bring my car for maintenance and I have no intention of returning. I hope this review helps other folks in deciding where to have their car serviced.